Express Customer Service Number

If you’re a fan of the Express brand, you might need to call the Express customer service number. Express Factory Outlet is an American fashion retailer headquartered in Columbus, OH, catering to a younger range of clients. They describe themselves as a fashion-forward apparel brand with a supportive and enthusiastic style community. Their fashion choices are associated with those seeking self-expression and confidence. They’re known for leading the latest trends with fashions aimed at real-life versatility.

Whether you’re a seasoned shopper at their stores or have discovered them for the first time, there may be situations in which you’ll need to contact Express’ customer service assistance. Use any of the contact methods below.

Express Customer Service Number

The Express customer service number is an excellent starting point if you have questions or concerns. When you call, a customer service representative will help you with anything from order updates and returns to paying credit card fees or checking into fraud. Customers can also use this line to apply for an American Express credit card if they don’t already have one. Depending on your needs, call any of the following phone numbers.

Express Customer Service Number: 1-888-397-1980 

Express Credit Card Customer Service Voice: 1-800-201-4955 

TDD/TTY: 1-800-695-1788 

The department’s availability is Monday through Saturday from 8:00 am EST to 9:00 pm EST, though the automated systems are accessible 24/7. 

Express Mailing Address

The Express headquarters are located in Columbus, OH. From there, they manage their brand and the hundreds of stores that operate across the world. However, they also accept mail for various issues, such as legal disputes, investor relations, sponsoring opportunities, etc. If you need to mail them any documents about such topics, use the address below.

Express Mailing Address:

Express, Inc.
1 Express Drive
Columbus, OH 43230

Perhaps you need to send payments for your personal or business credit cards. Express partners with Comenity Bank on some credit lines and handles others directly. Review the following addresses so that you know where to mail your money.

Comenity Bank Credit Card Payments:

Express Credit Card Payments
Comenity Bank
P.O. Box 650972
Dallas, TX 75265-0972

Express Credit Card Mailing Address:

Express Credit Card
P.O. Box 182273
Columbus, OH 43218-2273

Express Website Support

Maybe you don’t have to make a phone call or send mail to resolve your issue. Express offers several pages on its website where you can locate answers to your questions and solutions to your issues. Here, you’ll find pointers on how to log onto your online account, change your personal information, review terms and conditions, update your payment options, place an order, get a gift card, etc. There’s also a section for technical support if you need it.

Express Help Center: https://www.express.com/g/help

In addition to their general help desk, Express offers an FAQ about the Express marketplace and their curated list of brands and products aimed at their most fervent fans. Here you can find out how to identify marketplace items, how they secure your information, and how to reach sellers on the Express Marketplace.

If the help center doesn’t have the information you need, try the FAQ page about the Express Marketplace. It contains a curated list of brands and products, details about their privacy and security policies, advice on communicating with sellers, and additional information you might find helpful.

Express Marketplace FAQ Center: https://www.express.com/g/marketplace/faq

Do you find all these options unappealing or unhelpful but still want to find assistance on the website? Try the live chat feature. There’s a chat box icon on the bottom-right corner of every page. Clicking on it will allow you to speak with a virtual assistant or customer service representative immediately. 

If you’re having trouble seeing the icon, head to the “Contact Us” page; a big button in the middle says “BEGIN CHAT,” and it will immediately bring up a chat screen.

Express Contact Us Page: https://www.express.com/g/contact-us 

Express Mobile App

Express style is all about trendsetting and keeping up with lifestyle changes, so it makes that the company has developed a mobile app. Nowadays, it’s one of the simplest ways to manage an existing account or create a whole new one. Download the app to easily track your orders, process returns, use member rewards, etc. It’s available for Androids and Apple products.

Google Play: http://express.3c.com/android 

Apple: http://express.3c.com/ios

Express Social Media

If you love staying updated on the latest fashions and trends, follow Express’ social media channels. They post frequently about upcoming trends, industry changes, and tips for dressing and accessorizing for any occasion. You’ll also know immediately about special offers and company developments that could affect your purchasing choices. There’s even a podcast on Spotify if that’s more your style. Plus, customer service representatives can speak with you through the instant messaging services on all these channels. 

• Express Facebook: https://www.facebook.com/express 
• Express Twitter: http://www.twitter.com/express 
• Express Instagram: http://www.instagram.com/express 
• Express Snapchat: http://www.snapchat.com/add/express 
• Express YouTube: https://www.youtube.com/user/express 
• Express Pinterest: https://www.pinterest.com/express 
• Express Spotify: https://open.spotify.com/user/4ahe6fxondqpc990gibor2xm7?si=zdjqS_vKQG6aQDEtdA2P_A
• Express LinkedIn: https://www.linkedin.com/company/express-llc/ 

About Express

The first Express location was opened by Limited Brands in 1980. At that time, the storefront bore the name “Limited Express” and focused on women’s clothing. A year later, they expanded their holdings to include seven more stores, growing rapidly in the following five years until they could boast 250 stores in operation. At that time, it began adding men’s fashion wear to its offerings at 16 stores, quickly becoming its own brand. This new brand, Structure, would be folded back into the Express name in 2001. 

Today, Express boasts over 500 locations in seven countries, with an online presence in Canada. They are still renowned for helping their customers develop a uniquely sophisticated and elegant yet approachable style. Their shoppers can look classy in any setting, whether working, traveling, or spending time with friends and family.

Customer Service Number: 888-397-1980 

Mailing Address:

1 Express Drive
Columbus, OH 43230

Website: https://www.express.com/ 

Contact Points: Phone, Mail, Live Chat, Website, Mobile App, Social Media 

Services Supported: Online Shopping, Clothing Retailer, Clothing Marketplace

Express Headquarters Location Map