Brookstone, known for its innovative products and unique gifts, values each customer’s experience. If you’re seeking assistance with an order or have questions about store policies or products, the Brookstone customer service team is well-equipped to provide personalized support.
Brookstone Customer Service Number
The Brookstone customer service number remains the most efficient method for direct communication with a customer service representative. Whether it’s for queries about new products, store credit, or a specific order, dial 1-888-454-9752 for immediate support. Hours are Monday – Friday, 8:00 am – 5:00 pm PST.
Brookstone Email and Contact Form
Brookstone has a direct email address, and its online contact form also offers a convenient alternative, safeguarding your personal information while ensuring a detailed response. Access the form at Brookstone Contact to submit inquiries related to purchases, promotions, or targeted advertising concerns.
Brookstone email address: firstname.lastname@example.org.
Brookstone Mailing Address
Brookstone still has a mailing address for those who need to get in touch with their customer care team. If you prefer to avoid using email or phone, or you simply want to put things in plain text writing, you can print scanned pages and send mail directly to the Brookstone mailing address. Make sure you understand this is the slowest way to get in contact with their customer care team.
Below is their full mailing address:
One Innovation Way
Merrimack, NH 03054
Brookstone Customer Support Website
The Brookstone FAQ page is your go-to for finding quick answers to common questions, offering enhanced functionality for a personalized web experience. Explore various topics at Brookstone FAQs, from payment methods to return policies and more.
Brookstone Social Media
Social media is also a great way to stay up-to-date with Brookstone. If you’re someone who uses social media to interact with companies, you know how useful it can be. Plenty of companies invest heavily in boosting their social media presence to ensure that they connect well with customers. If you want to check out their social media pages, you can find links to their primary pages below:
Who Needs to Contact Brookstone?
- Current Customers: Those who have purchased or are interested in Brookstone’s unique range of products, including wellness items, gadgets, and advanced home products.
- Prospective Buyers: Individuals looking for information on new and innovative products who previously used advanced book search but got nothing from scanned pages, seeking the perfect gift, or requiring assistance with product features and specifications.
- Gift Recipients: People who have received a Brookstone product as a gift and need support or information.
Why Would Someone Need to Contact Them?
- Product Information and Assistance: To gain clarity on product features and usage or to find out about the latest gadgets and wellness products.
- Order and Purchase Inquiries: For questions related to placing orders, order statuses, and purchase options.
- Returns and Exchanges: To initiate a return or exchange or to inquire about store credit policies.
- Technical Support: For help with troubleshooting or understanding the functionalities of Brookstone products.
- Gift Recommendations: Seeking advice for selecting the perfect gift from Brookstone’s diverse product range.
When Should a Customer Contact Them?
- Immediate Queries: For urgent concerns or quick questions about a product or service.
- Post-Purchase Support: After making a purchase, especially if issues or questions arise regarding the product.
- Prior to Making a Purchase: When considering buying a product and needing additional information.
- During Special Promotions: To understand the details of ongoing sales or promotions.
What Kind of Questions/Services/Problems Can the Customer Service Options Help With?
- Product Features and User Guidance: Information about the advanced features of Brookstone products and guidance on how to use them effectively.
- Order Details and Status: Updates on order processing, shipping, and delivery timelines.
- Return and Exchange Procedures: Assistance with returning or exchanging Brookstone items, including information on store credit.
- Technical Troubleshooting: Help resolve any functional or difficult issues with products.
- Gift Selection Advice: Recommendations for selecting gifts for various occasions and recipients.
What Would Be Helpful to Know?
- No Live Chat Option: Brookstone does not offer a live chat service, directing customers to use phone or email for direct support.
- Accessibility and Privacy: Commitment to accessibility and privacy, as indicated by their privacy preference center and accessibility statement on the website.
- Innovative Product Range: Brookstone is known for its basic routine of unique and innovative products, offering advanced solutions for home and personal use.
- Investor Relations and Advertising Partners: Information for investors and details about Brookstone’s advertising partners are available for those interested.
- Personalized Shopping Experience: Brookstone aims to provide a personalized shopping experience with targeted advertising and product personalization based on customer visits and preferences.
Storing back to 1965, Brookstone has established itself as a premier destination for quality, innovation, and the perfect gift for a loved one or yourself. From wellness products to the latest tech gadgets, Brookstone offers a unique shopping experience in over 150 locations nationwide, inviting customers to interact with products for an enhanced shopping experience.
Brookstone Headquarters Location Map