Mattress Firm Customer Service Number

If your mattress is getting old and used up, then the Mattress Firm customer service number is the number to call to order a new bed. Mattress Firm has been a reliable source for sleep for over 30 years. Because Mattress Firm has a wide range of mattresses for a variety of prices, you can get the perfect mattress in no time at all. Call their number today and see what they can do for you.

Mattress Firm Customer Service Number

Mattress Firm prides itself in being the experts of sleep and has extensive knowledge on their mattress catalogs. If you need any help at all regarding your orders from Mattress Firm, then their customer service number is the one to call for any of your needs. 

Mattress Firm Customer Service Number: 1-877-346-8775 or 1-877-336-9150

Mattress Firm Mailing Address

If you’re looking to sponsor Mattress Firm for anything regarding your business, such as creating a new advertising campaign or wanting to represent them at an event, then you can use their mailing address to do so.

Mattress Firm Mailing Address:

Mattress Firm Inc.,
10201 S. Main St.,
Houston, TX 77025 

Mattress Firm Email Address

One of the easiest ways to speak to a customer representative of Mattress Firm is by using their email address. By sending them an email, you can get in contact with a professional within 24 to 48 hours of submitting your email.

Mattress Firm Email Address: customerservice@mattressfirm.com

Mattress Firm Customer Support Website

Having trouble choosing the perfect mattress? Want to settle a payment plan with Mattress Firm? Then head on over to their customer service page. Through their page, you can file a warranty claim, track your order, search through their FAQ pages, look for your refund, and much more in regards to your service from Mattress Firm. You can also speak with a sleep expert through their live chat feature, customer service number, email address, or mailing address to discuss any questions or concerns that you have.

Mattress Firm Customer Support Site: https://www.mattressfirm.com/customer-service.html

Mattress Firm Blog

The Daily Dose, Mattress Firm’s official online blog, gives you tips on how to care for, break-in, and incorporate your new mattress into your home. Their blog also features updates from their company, such as special holiday sweepstakes, budgeting ideas, buying guides, and more.

Mattress Firm Blog: http://www.mattressfirm.com/blog/

Mattress Firm Live Chat

Mattress Firm offers a live chat feature through their main site, where you can chat with a Mattress Firm representative who knows everything about their mattress brands such as firmness, price, material, and size.

Mattress Firm Social Media

Love your soft but firm mattress from Mattress Firm? Then follow them on social media. Through their social media platforms such as Twitter, Facebook, and Instagram, you can share special sales on some of your favorite mattress brands.

• Twitter: http://twitter.com/mattressfirm

What Kind of Questions/Services/Problems Can the Customer Service Options Help With?

Mattress Firm’s customer service can assist with a wide array of questions, services, and problems, including:

Product Information and Selection Assistance

• Detailed Information on Mattress Types: Customer service can provide exhaustive details on the various types of mattresses available, such as memory foam, innerspring, hybrid, and latex. They explain the benefits, drawbacks, and recommended use cases for each type to help customers make informed decisions.
• Personalized Recommendations: Based on customers’ sleep preferences, such as preferred sleeping position, firmness level, and any specific needs (e.g., cooling technology for hot sleepers or targeted support for back pain), customer service can suggest the most suitable mattress options. This personalized guidance helps customers navigate the wide range of products to find the one that best fits their needs.

Financing and Promotional Offers

• Financing Options: Mattress Firm offers financing options through partners like Synchrony Bank. Customer service can explain the credit terms, such as interest rates, payment periods, and any applicable fees, helping customers understand how to finance their purchase in a way that fits their budget.
• Promotional Offers: Customer service assists customers in understanding and taking advantage of promotional offers. This includes explaining the terms of deals like a free adjustable base with certain purchases, how to apply promo codes at checkout, and any exclusions or deadlines associated with these promotions.

Returns, Warranty, and Exchanges

• Guidance on Return Process: If a customer is not satisfied with their purchase, customer service provides information on how to initiate a return, including the timeframe for eligible returns, the condition the product must be in, and the process for scheduling a return pickup.
• Warranty Claims: For issues that arise due to defects in material or workmanship, customer service can guide customers through the warranty claim process, including what the warranty covers, how to file a claim, and the steps involved in evaluating the product for a potential replacement or repair.
• Exchanges: If a customer wishes to exchange a product, customer service can explain the exchange policy, assist in selecting a new product, and coordinate the exchange process.

Delivery and Product Care

• Delivery Schedules: Customer service helps with setting up delivery times that are convenient for the customer, making adjustments to previously scheduled deliveries, and resolving any issues related to delivery fees or service.
• Product Care: To ensure the longevity and performance of the product, customer service can provide tips on product care. This includes advice on using a mattress protector to safeguard against spills and stains and instructions on properly setting up and adjusting adjustable bases to enhance comfort.

Special Offers and Financial Options:

Mattress Firm provides a range of purchase options to suit every customer’s needs, from Visa prepaid card for specific promo balances to synchrony bank financing options. Whether you’re making a minimum purchase or taking advantage of a military discount, Mattress Firm offers tailored solutions, including the possibility of monthly payment plans through the Synchrony home credit card, with clear details on purchase APR and new account APR.

Product and Purchase Information:

Explore an extensive selection of mattresses, including floor model and clearance items, with the chance to enjoy offers like a free adjustable base on qualifying purchases. Mattress Firm’s commitment to customer satisfaction is reflected in their flexible purchase options, delivery fee policies, and detailed product descriptions for everything from a firm mattress to a plush mattress, including the Purple Luxe Rejuvenate model.

Privacy and Information Security:

Mattress Firm takes the privacy of personal information seriously, ensuring customers can shop with confidence whether they’re in a San Diego store or browsing online. The company is transparent about handling personal information, offering customers the option not to share their details beyond what is necessary for transactional purposes.

For complete details on products, promo codes, regular prices, and payment options or to inquire about specific terms like the minimum monthly payments and regular account terms, Mattress Firm’s customer service and support channels are designed to provide comprehensive assistance, ensuring a seamless shopping experience.

About Mattress Firm

Mattress Firm stands out as a premier destination for high-quality mattresses, offering an extensive selection that includes everything from firm and medium mattresses to plush and hybrid options, as well as specialty memory foam mattresses like the Serta iComfort and Purple Luxe Rejuvenate. As a subsidiary of Steinhoff International since its founding in 1986, Mattress Firm has expanded its footprint to over 3,500 stores across 49 states, making it a household name in the mattress industry.

Customers looking to enhance their sleep experience can find exceptional value through any promo purchase, including offers like a free adjustable base with qualifying purchases and the convenience of monthly payments facilitated by options such as the Synchrony Home Credit Card. Mattress Firm is committed to providing competitive pricing and diverse financing options, including a Visa prepaid card for specific promo balances and the opportunity to take advantage of military discounts.

Key Offerings and Services:

• Wide Product Range: From traditional firm mattresses to advanced memory foam and hybrid models, Mattress Firm offers sleep solutions for every preference, including a floor model and clearance items for budget-conscious shoppers.
• Flexible Financing: With promotional periods and financing options through Synchrony Bank, customers can manage their purchase amounts with ease, ensuring affordability through minimum monthly payments and transparent APR details.
• Exclusive Promotions: Shoppers can benefit from promo codes, the chance to make non-promotion purchases, and special offers like the free adjustable base to enhance their sleep setup without compromising on quality.
• Customer Care and Support: Mattress Firm prioritizes customer satisfaction, offering dedicated customer service and support for inquiries related to previous purchases, delivery fees, and product specifics, including mattress protectors and adjustable bases.
• Privacy and Security: Understanding the importance of personal information security, Mattress Firm ensures a safe shopping experience, whether in-store in locations like San Diego or online, with clear policies on how personal data is handled.

By choosing Mattress Firm, customers gain access to a wealth of sleep expertise, ensuring they find the perfect mattress to meet their needs at the most suitable prices. The company’s dedication to quality, customer service, and providing a wide range of purchase options makes it the go-to source for lasting sleep comfort and reliability.

Mattress Firm Headquarters Location Map