If you need to contact customer support for help with your Moen fixture or faucet, you can use their customer service number. As a large manufacturing company, Moen understands their customer care team needs to be readily available. Moen customers also need to help troubleshooting manufacturing issues, installing new faucets, obtaining warranty information, and shipping issues.
The group has formed several avenues that you can use to get in contact with customer support. We will explore your different options for contacting Moen’s customer support team below.
Moen Phone Number
If you’re having problems with an order you have placed, or you want to inquire about an issue with a product, calling Moen is often one of the best ways to get in contact with someone that can help you. Moen has a dedicated customer care team that you can access through their customer service number.
If you’d like to contact customer support via telephone, dial 1-800-289-6636. Here you can talk to a customer service representative about products you’ve purchased, warranties, manuals, and returning faulty faucets and fixtures.
Moen phone hours are as follow:
Monday – Friday: 8:00 AM – 7:00 PM EST
Moen Email/Contact Form
Moen doesn’t have a direct email that you can use to contact their customer support team. Instead, they have a detailed contact form that can be used to communicate with their customer care department. Moen will process your inquiry and reply to you via email. If you would like to use Moen’s contact form, head to https://www.moen.com/customer-support/contact-us and press ‘Send an Email.’ This will direct you to a form where you will enter your personal details, product information, contact details, and any files or images related to your inquiry.
It’s one of the quickest ways to get in contact with the Moen customer support team. This is an excellent alternative for those who don’t have time to wait on the phone!
Moen Mailing Address
If you would like to contact Moen by using traditional mail services, you can do so by sending letters to their mailing address. Moen’s full mailing address is below:
25300 Al Moen Drive
North Olmsted, Ohio 44070
The United States of America
Moen Live Chat
Unfortunately, Moen does not have a live chat service. If you’d like to contact them via the internet, Moen prefers for you to do so through their contact form.
Moen Customer Support Website
Moen understands that you may not want to contact customer support if you have a minor issue. They’ve developed a customer support website to help people find solutions to common problems. They have several different support sites depending on the subject that you need help solving. If you need help installing a new product, you can head to their installation support page at https://www.moen.com/customer-support/installation-help. Here you will find videos and instructional articles on setting up new products. This should be your first stop if you want to install a Moen faucet or fixture.
If you have a problem with an existing product, you can head to their troubleshooting support site at https://www.moen.com/customer-support/faq – /cat-troubleshooting. Here you will find standard solutions to different issues you may have with a Moen product. If your faucet is broken, corroded, or not letting water through, this should be your first stop!
Lastly, if you have any other problems you can head to their FAQs site, this is where you will find a list of common questions and answers that help people with different issues they may come across. The FAQs sections is here: https://www.moen.com/customer-support/faq. Moen’s FAQ page can help you with choosing faucets, fixing products, water temperature control issues, aesthetic issues with installation, replacing cartridges, and returns.
There is also a general support page that provides links to other areas of the Moen site. Head to https://www.moen.com/customer-support for general customer support!
Moen Social Media Accounts
As more consumers grow up in the internet age, it has become increasingly popular to contact companies via social media. If you would like to contact Moen via social media, you’ll be pleased to learn they have a presence on most of the major social media networks. You can contact their customer care department by sending them a direct message via their social media profile. Links to Moen’s social media accounts are below:
Moen’s Facebook: https://www.facebook.com/moen/
Moen’s Twitter: https://twitter.com/moen?lang=en
Moen’s LinkedIn: https://www.linkedin.com/company/moen-incorporated
Moen’s Google+: https://plus.google.com/+moenfaucets
Moen is a large faucet and fixture producer located in the United States. The company started in Ohio in 1956. Since its inception, Moen has grown into one of the largest faucet and fixture producers in the country. The company is now a subsidiary of Fortune Brands Home & Security. The firm distributes their products across the globe – they have international headquarters in various countries, including China. At present, their president is Troy Shay – the company headquarters is in North Olmsted, Ohio.