Navien Customer Service Number

Do you need technical support with plumbing service for your Navien tankless water heater or heat exchanger and require the Navien customer service number? Or are you in the market for a condensing Navien water heater and would like more information on the new Navien Begins Shipping NHW series? Or do you want to know more about the stainless steel heat exchangers that Navien products have? Perhaps you would want to use the calculator to determine which Navien boiler is the right size for your home. Regardless of the reason, read on to learn how to contact the Navien customer care team.

Navien Customer Service Number

Do you want more info on the HVAC product that the press releases are talking about? Or do you need services for discontinued products? Is your tankless water heater taking too much natural gas? There is one customer care number that serves as Navien’s professional resource. The website says customer support is available seven days a week, 363 days a year. Confusingly, even though the website says customer care can be reached 24 hours a day, there are also hours given. The hours are Monday through Friday from 7 am to 8 pm CT and Saturday, Sunday, and holidays from 7 am to 7 pm

Navien Customer Service Number: 800-519-8794

Navien Email/Contact Form

Need to email Navien technical support about the Navien Combi Boiler or water heater installation? Use their contact form. Appropriate topics are pre-sales homeowner inquiries, technical support, orders, returns, supply chain management, marketing, training, labor and warranty, or careers. Let the customer representative know if you are an end user, representative, agent, distributor, plumber, builder, contractor, or manufacturer.

Navien Contact Form: https://www.navieninc.com/contact

Navien Mailing Address

Navien, Inc.’s headquarters are in California.

Navien Mailing Address:

Navien, Inc,
20 Goodyear,
Irvine, CA 92618

Navien Live Chat

Navien offers a live chat from this page of their website: https://www.navieninc.com/contact. It is located on the bottom right-hand side of the page.

The live chat option is for general technical questions only. Do not start a live chat if you have questions regarding troubleshooting, pricing, or unit sizing. Instead, call the technical support number listed above.

Customer support will answer general technical questions about water heaters, combination boilers, and boilers. Please direct your inquiries to one of those specific products.

Navien Support Website

One of the most helpful pieces of information is hidden on their website. If you are looking for a service specialist or want to talk with someone regarding pricing or sizing, use the following link and enter your zip code: https://www.navieninc.com/installers.

Visit the support website to find a rebate finder and product registration page. It is located here: https://www.navieninc.com/support. Also, visit this page to learn how to receive training to become a Navien service provider. The NPE sizing calculator can also be found on this page.

Are you looking for a part for your hot water heater? Look here for the part number and specs: http://wpc.kdnavien.com:82/PartsList/wpc_top.aspx.

Navien Social Media

Navien is very active on social media.

Navien Facebook: https://www.facebook.com/Navien.Inc.

Navien LinkedIn: https://www.linkedin.com/company/navieninc 

Navien YouTube Channel: https://www.youtube.com/c/NavienInc

Navien Instagram: https://www.instagram.com/navieninc/ 

Navien Houzz: https://www.houzz.com/pro/navientankless/navien-inc.

Navien Blog: https://www.navieninc.com/blog.

About Navien Inc

Navien Inc. is a relatively new company. It opened its doors in 2006 and is a leader in condensing technology. They produce condensing tankless water heaters, combi-boilers, and boilers. Their technology is used in over 30 countries. They are located in California, but they also operate three training centers in California, New Jersey, and Ontario.

Navien’s parent company is KD Navien. KD Navien has 35 years of experience producing boilers and water heaters. The Asian company was the first company to create such an efficient and energy-saving boiler. The company is continually working to develop green technology. Right now, they are developing other green products such as the Stirling Engine m-CHP fuel cell and solar thermal systems. These developments will enable customers to use their products with a minimum amount of energy.

Navien Headquarters Location Map