Do you need technical support for your water heater and require the Navien customer service number? Or are you in the market for a condensing tankless water heater and would like more information on the products Navien offers? Perhaps you would want to use the calculator to determine which water heater is the right size for your home. Regardless of the reason, read on to learn how to contact the Navien customer care team.
Navien Customer Service Number
There is one Navien customer care number. It is 800-519-8794. The website says customer support is available seven days a week, 363 days a year. Confusingly, even though the website says customer care can be reached 24 hours a day, there are also hours given. The hours are Monday through Friday from 7 a.m. to 8 p.m. CT and Saturday, Sunday and holidays from 7 a.m. to 7 p.m.
Navien Email/Contact Form
Need to email Navient customer care? Use this contact form: https://www.navieninc.com/contact. Appropriate topics are pre-sales homeowner inquiries, technical support, orders, returns, supply chain management, marketing, training, labor and warranty, or careers. Let the customer representative know if you are an end user, representative, agent, distributor, plumber, builder, contractor, or manufacturer.
Navien Mailing Address
Navien, Inc’s headquarters are in California.
Irvine, CA 92618
Navien Live Chat
Navien offers a live chat from this page of their website: https://www.navieninc.com/contact. It is located on the bottom, right-hand side of the page.
The live chat option is for general technical questions only. Do not start a live chat if you have questions regarding troubleshooting, pricing, sizing of units. Instead, call their technical support number listed above.
Customer support will answer general technical questions about water heaters, combination boilers, and boilers. Please direct your inquiries to one of those specific products.
Navien Support Website
One of the most helpful pieces of information is hidden on their website. If you are looking for a service specialist or want to talk with someone regarding pricing or sizing, use the following link and enter your zip code: https://www.navieninc.com/installers.
Visit the support website to find a rebate finder and product registration pages. It is located here: https://www.navieninc.com/support. Also, visit this page to learn how to receive training to become a Navien service provider. The NPE sizing calculator is also found on this page.
Are you looking for a part for your hot water heater? Look here for the part number and specs: http://wpc.kdnavien.com:82/PartsList/wpc_top.aspx.
Navien Social Media Accounts
Navien is very active on social media.
Navien Facebook: https://www.facebook.com/Navien.Inc.
Send a message, read about their products, and chat with customer care reps via their Facebook page.
Navien Twitter: https://twitter.com/NavienTankless
Tweet to Navien on their Twitter page. There is not an option to send messages via Twitter.
Navien LinkedIn: https://www.linkedin.com/company/navien-inc/
Learn how to work for Navien from their LinkedIn page.
Navien YouTube Channel: https://www.youtube.com/c/NavienInc
Watch videos about their products on their YouTube Channel.
Navien Instagram: https://www.instagram.com/Navien_tankless/.
Look at photos of water heaters and Navien employees on their Instagram page.
Navien currently does not use Google+.
Navien Houzz: https://www.houzz.com/pro/navientankless/navien-inc.
Navien also uses Houzz to showcase their products.
Navien Blog: https://www.navieninc.com/blog.
Read about the water heater industry on Navien’s blog.
Navien is a relatively new company. It opened its doors in 2006 and is a leader in condensing technology. They produce condensing tankless water heaters, combi-boilers, and boilers. Their technology is used in over 30 countries. They are located in California, but they also operate three training centers in California, New Jersey, and Ontario.
Navien’s parent company is KD Navien. KD Navien has 35 years of experience producing boilers and water heaters. The Asian company was the first company to create such an efficient and energy-saving boiler. The company is continually working to develop green technology. Right now they are developing other green products such as the Stirling Engine m-CHP fuel cell and solar thermal systems. These developments will enable customers to use their products with a minimum amount of energy.