If you are new to the world of home automation and have purchased many of the programmable Nest products, chances are you will need to contact Nest customer service. Nest produces home automation systems that include thermostats, security cameras, doorbells, and alarm systems. Whether you need help choosing, installing, or programming one of their products, there are several ways for you to contact their customer support team. This article will give you several different contact options.
Nest Customer Service Number
Sometimes the best way to get answers is to talk with a real, live person. Nest customer support personnel can answer questions about their products, talk you through installation issues, or troubleshoot when your product is not working as you desire. Of course, if you are experiencing a home safety emergency such as a smoke or carbon monoxide detector going off, call 911.
To get in contact with the Nest team, dial 1-855-469-6378.
Nest Email/Contact Form
There does not seem to be a specific email address in which to interact with Nest customer service. It would seem that the preferred form of communication is via live chat or one of their social media accounts.
However, if you would like to partner with Nest, there is a contact form for you to fill out at the following location. Nest is interested in partnering with other sales organizations or developers. This contact form can also be used if you are an energy provider.
Nest is also interested in hearing in hearing the good news on how their products helped keep families safe. Send those stories to firstname.lastname@example.org.
Nest Mailing Address
If you would prefer to contact Nest by writing a letter, you can do so by sending mail to their headquarters. Below is Nest’s full mailing address:
3400 Hillview Ave
Palo Alto, CA 94304
The United States of America
Nest Live Chat
Nest does have a live chat portal for its customers – the link is at https://nest.com/prechatform/?sessionId=32e761a5-a0b7-42a8-979a-91986dcb18c5&language=en_. You will see a button titled ‘Chat.’ Many common questions, such as how to access your Nest account or how to manage multiple homes can be answered via a quick chat with a customer service representative online.
Nest Customer Support Website
Go to Nest’s customer support website to see your contact options. Besides providing a live chat and phone option, Nest also responds to questions via Twitter. The Twitter feed is monitored seven days a week from 6 a.m. to 8 p.m. PST.
Nest also encourages your to talk with other customers who may have the same questions as you do in the Nest Community.
Links to the live chat, phone numbers, Twitter feed or the online-community are located here:
Nest Social Media Accounts
As a tech company, Nest is accessible via almost every social media platform. Probably their most used platforms are their live chat and Twitter. So if you need help with adding a thermostat to your account, consider contacting Nest support via Twitter. There are also ways to contact Nest if you have specific stories to share or if you would like to conduct business with someone in their corporate office. The links are below.
Nest’s Facebook: https://www.facebook.com/nest/
Nest’s Twitter: https://twitter.com/nestsupport
Nest’s LinkedIn: https://www.linkedin.com/company/nest-/
Nest’s Google+: https://plus.google.com/communities/104472223068830531413
Founded by former Apple engineers, Nest began producing their home automation products in 2010. In 2014, Google purchased the company for $3.2 billion. The company operates independently from Google’s other enterprises.
Nests’ products include thermostats, smoke and carbon monoxide detectors, cameras, home security systems, and video doorbells. It is available for sale in North America and parts of Europe. Nest’s systems are wifi-enabled and self-learning. Nest products interact with some smart appliances and Google home products.
Nest’s premier product is the Nest Learning Thermostat. After a trial period of a few weeks, during which customers must regulate the thermostat by hand, the Nest system learns the schedule of homeowners. It shifts the thermostat into an energy saving mode when no one is at the residence.
Nest’s newest product is a video doorbell, which has facial recognition software.