Air China Customer Service Number

Air China offers domestic and international services for its travelers. If you are using the company for air transportation, you will likely have reason to contact their customer service department for assistance. Fortunately, Air China has numerous methods to help you quickly contact a customer service representative. A helpful representative can assist you if you need to book a flight, check your flight status, or know about the checked baggage fees.

They help you for multiple reasons. For example, you can get info on getting a business license or an operation permit, or you can get general airport information related to the flight tracker or airport maps. They also offer accessibility services for those who need it. You can get more details from the following contact information.

Air China Customer Service Numbers

You can contact an Air China customer service representative via phone for various issues like your air carriage details, airport bus schedule, parking availability, and airport hotels’ package. Customer service agents are available to address your concerns quickly and efficiently. Simply call one of the numbers below:

Air China Customer Service Numbers:

• Americas: 1-800-882-8122 – The hours of operation are 06:00–21:00 Monday to Friday and 07:30-16:00 Saturday, Sunday, and public holidays
• China: 86-10-95583
• Hong Kong: 001/006+80086100999
• Europe, excluding Russia: 00800-86-100-999
• Complaints: (+86-10) 95583
• Visit https://www.airchina.us/US/GB/contact-us/call-center/ for phone numbers for other countries such as Australia, Korea, Japan, and Russia.

Air China Email Address

Air China offers email addresses for various customer service issues. Simply email your question or issue, and a helpful representative will be sure to get back to you:

• Passenger Complaints: customer_relations@airchina.com
• Europe Customer Service: ca_europe@airchina.com
• Ordinary Card Members: ffp@airchina.com
• VIP Card Members: ffpvip@airchina.com

Air China Mailing Address

Perhaps you want to contact Air China more formally and write a letter about any problems or questions you have. Often, sending a complaint by mail gets more attention and results than other methods of communication. You can send your correspondence to the Air China address below:

Customer Relationship Center,
Product Service Department
Air China Limited,
Suite 4004,
4th Floor,
No. 16 Tianzhu West Road,
Tianzhu Airport Economic Development Zone,
Beijing, 101312, P.R. China

Air China Customer Support Website

The company offers many services and information on its website for its customers. You can resolve issues quickly by visiting https://www.airchina.us/US/GB/info/?cid=SL:SEM:Google:USEN:Information&gclid=CjwKCAiAqvXTBRBuEiwAE54dcPIxG-2p3t-ei0mx3BiULPU5i8IPl-Y0ApVWA1Q7HG25IdLrOPJkkRoCjRIQAvD_BwE. Here you can access frequently asked questions, reservations, and ticketing, baggage, and check-in, information on traveling, and flight status.

Air China Social Media

Air China has an account with all the major social media sites, including Facebook, Twitter, and YouTube. If you need an answer quickly, you may get an immediate response if you visit one of the sites to ask a question or report an issue. Many corporations assign someone to monitor their social media accounts 24 hours a day. Simply visit any of the sites below to reach out to someone who can help:

• Air China Facebook: https://www.facebook.com/airchinaNA.
• Air China X/ Twitter:  https://twitter.com/airchina
• Air China Instagram: https://www.instagram.com/airchinalimited/?hl=en
• Air China YouTube: https://www.youtube.com/channel/UCLAZEP0kvEIcSi9PcqtFLUQ
• Air China LinkedIn: https://www.linkedin.com/company/air-china/

About Air China

Air China was one of six airlines formed in 1988 when the Chinese government split the Civil Aviation Administration of China. Air China’s responsibility was to oversee intercontinental flights and long-haul aircraft routes. In December 2010, Spain awarded Air China the “Plaque for Tourist Merit,” its highest tourism industry reward. The airline was the first foreign airline to receive the award. That same year, the company began offering tickets that combined domestic flights and shuttle bus services. In 2011, Air China became the first Chinese airline to offer Wi-Fi internet on board its aircraft.

Air China is primarily based out of Beijing Capital International Airport, operating routes to North America, Australia, Europe, Africa, and South America. A second hub in Chengdu Shuangliu International Airport operates domestic flights. The airline has a frequent flyer program called PhoenixMiles, which rewards travelers of Air China and its affiliated airlines. The company is one of the few airlines that flies to all six continents.

Air China Headquarters Location Map