|Address||Air China Limited, Suite 4004, 4th Floor No. 16 Tianzhu West Road Tianzhu Airport Economic Development Zone Beijing, 101312, P.R. China|
|Time||06:00–21:00 Monday to Friday and 07:30-16:00 Saturday, Sunday, and public holidays|
Air China offers air flight domestic and international services for its travelers. If you are using the company for air transportation, you are likely to have reason to contact their customer service department for assistance. Fortunately, Air China has numerous methods to help you quickly get in contact with a customer service representative. A helpful representative can assist you if you need to book a flight, check your flight status, or check on baggage and boarding.
Air China Phone Numbers
You can contact an Air China customer service representative via phone for various issues. Customer service agents are available to address your concern quickly and efficiently. Simply call one of the numbers below:
Americas: 1-800-882-8122 – The hours of operation are 06:00–21:00 Monday to Friday and 07:30-16:00 Saturday, Sunday, and public holidays
Europe, excluding Russia: 00800-86-100-999
Complaints: (+86-10) 95583
Visit https://www.airchina.us/US/GB/contact-us/call-center/ for phone numbers for other countries such as Australia, Korea, Japan, and Russia.
Air China Email Address
Air China offers email addresses for various customer service issues. Simply email your question or issue and a helpful representative will be sure to get back to you:
Passenger Complaints: firstname.lastname@example.org
Europe Customer Service: email@example.com
Ordinary Card Members: firstname.lastname@example.org
VIP Card Members: email@example.com
Air China Mailing Address
Perhaps you want to contact Air China in a more formal manner and write a letter about any problems or questions you have. Often sending a complaint by mail gets more attention and results than other methods of communication. You can send your correspondence to the Air China address below:
Customer Relationship Center, Product Service Department
Air China Limited, Suite 4004, 4th Floor
No. 16 Tianzhu West Road
Tianzhu Airport Economic Development Zone
Beijing, 101312, P.R. China
Air China Customer Support Website
The company offers many services and information on its website for its customers. You can resolve issues quickly by visiting https://www.airchina.us/US/GB/info/?cid=SL:SEM:Google:USEN:Information&gclid=CjwKCAiAqvXTBRBuEiwAE54dcPIxG-2p3t-ei0mx3BiULPU5i8IPl-Y0ApVWA1Q7HG25IdLrOPJkkRoCjRIQAvD_BwE. Here you can access frequently asked questions, reservations and ticketing, baggage and check-in, information on traveling, and flight status.
Air China Social Media Accounts
Air China has an account with all the major social media sites, including Facebook, Twitter, and YouTube, among others. If you need an answer quickly, you may get an immediate response if you visit one of the sites to ask a question or report an issue. Many corporations assign someone to monitor their social media accounts 24 hours a day. Simply visit any of the sites below to reach out to someone who can help:
To connect with Air China via Facebook, visit https://www.facebook.com/airchinaNA
To connect with Air China via Twitter, visit https://twitter.com/airchina
To connect with Air China via Instagram, visit https://www.instagram.com/airchinalimited/?hl=en
To connect with Air China via YouTube, visit https://www.youtube.com/channel/UCLAZEP0kvEIcSi9PcqtFLUQ
To connect with Air China via LinkedIn, visit https://www.linkedin.com/company/air-china/
About Air China
Air China was one of six airlines formed in 1988 when the Chinese government split the Civil Aviation Administration of China. Air China’s responsibility was to oversee intercontinental flights and long-haul aircraft routes. In December 2010, Spain awarded Air China the “Plaque for Tourist Merit,” which is its highest tourism industry reward. The airline was the first foreign airline to receive the award. That same year, the company began offering tickets that combined domestic flights and shuttle bus services. In 2011, Air China became the first Chinese airline to offer Wi-Fi internet on board its aircraft.
Air China is primarily based out of Beijing Capital International Airport, operating routes to North America, Australia, Europe, Africa, and South America. A second hub in Chengdu Shuangliu International Airport operates domestic flights. The airline has a frequent flyer program called PhoenixMiles, which rewards travelers of Air China and its affiliated airlines. The company is one of the few airlines that flies to all six continents.