American Educational Services Customer Service Number

Graduating from college ushers in a new phase of financial responsibilities, chiefly repaying those daunting student loans from any American education service. Navigating this journey begins with understanding who to contact and how to manage your loans effectively. This guide provides comprehensive contact information on getting American Educational Services (AES) for all your loan servicing needs, ensuring you can tackle your student loan debt with confidence.

American Educational Services Customer Service Number Contact

For new borrowers embarking on the process of taking out a loan, AES is reachable at 800-233-0556, available Monday through Friday from 7:30 a.m. to 9 p.m. ET.

Managing existing loans? Dial 800-233-0557 to speak with customer service representatives during the same hours or access the interactive voice response system 24/7 for continuous support.

In the midst of loan consolidation? Contact AES at 800-338-5000 for guidance on combining your federal student loans into a single loan with a fixed interest rate, streamlining your monthly payments.

Dealing with loans in default? The dedicated line at 800-233-0751, operational Monday to Thursday from 8 a.m. to 9 p.m. and Friday from 8 a.m. to 5 p.m. ET is set up to help you navigate the complex process of student loan servicer or getting back on track.

Explore Online Resources Before Calling

AES encourages borrowers to utilize their online resources, including an extensive FAQ section, for immediate assistance and to gain insights into repayment options, federal student aid, and student loan forgiveness programs. Visit the AES Support Website for a full list of contact options, any payment plan, and educational resources.

Email and Mailing Details for AES

Do you prefer digital correspondence? Complete the contact form for general inquiries: AES Email/Contact Form. Please create an account to ensure secure communication regarding your private student loan or federal student loans.

Loan default queries can be directed to default@pheaa.org. Remember, do not share private financial information via email for security reasons.

AES Mailing Addresses

Depending on your needs, AES has designated various mailing addresses:

• For express deliveries:

  AES Loan Servicing,
  1200 North 7th Street,
  Harrisburg, PA 17102

• For regular loan payments:

  AES Payment Center,
  Harrisburg, PA 17130-0001

• For loan payoffs:

  AES Paid in Full,
  PO Box 2251,
  Harrisburg, PA 17105

Specialized Correspondence

• Graduate and professional services:

  American Education Services,
  PO Box 2461,
  Harrisburg, PA 17102

• Loan consolidation:

  AES Loan Consolidation,
  PO Box 8139,
  Harrisburg, PA 17105-8139

• Defaulted loans: PHEAA Default Collections, various PO Boxes listed for specific purposes.

Please ensure that the purpose of your correspondence matches the mailing address used to avoid any delays in the processing of your loan payment or inquiry.

AES Social Media and Customer Interaction

Engage with AES through limited social media channels for updates and information. However, for security, refrain from sharing account details on these platforms.

• Facebook: AES Facebook
• Twitter: AES Twitter
• LinkedIn: AES LinkedIn

Note: Google+ is not an avenue for AES communication.

Navigating the world of student loans can be a complex endeavor as stated by a reputable law firm. Whether you’re fresh out of college or well into your repayment journey, understanding how to effectively utilize American Educational Services (AES) customer service is crucial. This comprehensive guide aims to provide valuable customer service information for student loan borrowers dealing with AES.

Who Requires Assistance from AES Customer Service?

Student loan borrowers across the United States often require assistance from AES customer service. This includes recent graduates facing the realities of repayment, individuals exploring financial aid options, or seasoned professionals considering public service loan forgiveness.

What Services and Support Can AES Customer Service Provide?

AES offers a wide range of services to address various borrower needs:

• Direct Loan and Federal Family Education Loan Inquiries: Whether it’s questions about federal loans managed by AES or seeking clarity on loan servicer transitions, such as those from FedLoan Servicing, AES customer service is equipped to assist.
• Public Service Loan Forgiveness Program: They can provide guidance on eligibility and application processes for borrowers engaged in public service.
• Payment Plans and Options: Customer service can help set up convenient payment options that cater to the financial circumstances of the borrower, including potential extra payments to the principal.
• Financial Hardship and Forbearance Requests: They offer solutions for borrowers experiencing financial challenges, outlining available payment plans or temporary relief options.
• Consumer Advocacy and Disputes: AES can address disputes related to loan servicing, collaborating with consumer advocacy entities, or responding to Consumer Financial Protection Bureau inquiries.

When to Contact AES Customer Service

It’s advisable to contact AES customer service during the following times for prompt assistance:

• Customer Service Hours: Monday through Friday from 7:30 a.m. to 9 p.m. ET for most services. For loans in default, Monday through Thursday from 8 a.m. to 9 p.m. and Friday from 8 a.m. to 5 p.m. ET.
• Before Making Key Financial Decisions: Contact AES before making extra payments, switching payment plans, or exploring loan consolidation.
• Upon Receiving Communication from AES or Collection Agencies: Immediately reach out if you receive notices from AES, the collection agency, or the National Collegiate Trust.

Where to Contact AES Customer Service

Borrowers can reach AES customer service through several channels:

• Phone: Use the provided customer service numbers for specific concerns related to loan repayment, consolidation, or default.
• Email/Contact Form: Secure email options are available for non-sensitive inquiries, while the contact form requires account access.
• Mailing Address: Different addresses cater to specific purposes such as payments, loan consolidation, or graduate services.
• Online Account Access: For most up-to-date information and direct communication.

Why Engage with AES Customer Service?

Engaging with AES customer service is essential for several reasons:

• Navigating Repayment: To manage student loan payments effectively and explore options like income-driven repayment plans.
• Understanding Loan Servicing Changes: Staying informed about any updates to your loan servicer, especially with ongoing changes in federal loan servicing.
• Legal and Financial Guidance: Accessing information related to consumer financial protection and, when necessary, connecting with law firms specializing in student loans.

How to Prepare for Contacting AES Customer Service

To ensure a productive interaction with AES customer service, be prepared with:

• Personal Information: Have your account information and any relevant financial documents at hand.
• Specific Questions or Concerns: Clearly outline the issue you’re facing or the information you need.
• Documentation: Keep records of previous communications or payment histories for reference.

Remember to explore the AES support website and social media accounts for additional information, including resources from the Internal Revenue Service for tax-related questions on student loans. Whether you’re making a private loan repayment or seeking assistance from a private lender, AES customer service is a pivotal resource in your student loan management strategy.

Final Thoughts on AES Services

Founded by the Pennsylvania Higher Education Assistance Agency in 1963, AES has been a cornerstone in the student loan servicing sector, offering a suite of services from loan origination to repayment and consolidation. Their comprehensive support system, including an array of contact options, caters to a wide spectrum of needs—from routine inquiries to addressing loan defaults and exploring forgiveness programs.

Ensure smooth repayment of your education loan by leveraging the customer service and support offered by AES. With structured payment plans, options for automatic payments, and access to consumer financial protection resources, AES stands as a reliable partner in managing your student loan debt effectively. For any additional concerns or to lodge a complaint, AES’s customer service is prepared to provide assistance and guide you toward favorable repayment solutions.

Whether you’re a borrower managing your monthly payment, a consumer advocate looking for repayment options, or seeking assistance with FFELP loans, AES’s customer service is your first point of contact for navigating the complexities of student loan repayment. Remember, managing student loan debt effectively starts with the right information and the right partner. Contact American Educational Services today to take control of your student loan journey.

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