Are you ready to take to the friendly skies, but you need to find the Asiana customer service number? While reservations and flight check-ins can be done on their website or app, sometimes there is a need to contact customer service. Maybe you arrived at your destination, but your luggage did not. Perhaps you are trying to reserve a flight for a minor flying alone, and you need to understand Asiana’s policies. There are a lot of ways to communicate with an Asiana customer care rep. Read on to find the best phone numbers and addresses for your situation.
Asiana Customer Service Number
There are Asiana locations all over the world. Visit http://us.flyasiana.com/C/en/boardContents.do?pageNo=1&boardCode=BOARD_BRANCH&nationCode=&langCode=en&searchType=&searchText=&menuId=005007000000000&menuType=BOARD&branchCode=&nationName=&branchName=&branchName2= for a complete list of branches.
For the United States reservation center, call 800-227-4262 from 6 a.m. to midnight.
Ticketing questions can be made at 800-227-4262 from 8:30 a.m. to 6 p.m.
Do you need information regarding the Asiana Club? Call 213-265-4528 from 8:30 a.m. to noon and 1 p.m. to 5:30 p.m.
All the numbers above except for the reservation line are not answered during weekends and holidays.
Asiana Email/Contact Form
Customers who have questions regarding Asiana airlines need to fill out an extensive contact form. The form is located here: http://us.flyasiana.com/C/en/homepage.do?menuId=008001000000000&menuType=CMS&boardCode=contactUs.
Called “Voice of Customer,” this form asks for your membership number and contact info. They also want to know the date of your flight, the flight number, and the departure and arrival cities. If another airline was involved in your journey, you also need to have the pertinent information regarding that flight, including your flight ticket number.
Customers are then asked to submit communication in the following categories: compliments, complaints, inquiries, and suggestions. Customers are able to attach files to the communications – even audio or video files.
Asiana Mailing Address
There are branches all over the world. The U.S. branch is located in California.
Asiana U.S. Reservation Center
3539 Wilshire Blvd. Suite 1700
Los Angeles, CA 90010
Asiana Live Chat
Asiana does not offer a live chat service on their website. The best way to communicate with a customer service rep is to call or send a contact form.
Asiana Support Website
Check out policies and contact info for Asiana on the following page: http://us.flyasiana.com/C/en/homepage.do?menuId=008001000000000&menuType=CMS&boardCode=contactUs.
Customers who need special assistance can make requests via this page. You can also find policies regarding carry-ons and other luggage, and how to become a reward member.
Customers can also learn about destination airport information on their website. Find the airport’s location and the location of Asiana’s counter within the airport.
Also find out information about the craft you will be flying on, including a seat map. Are you concerned about your in-flight meal and beverage choices? Check out the website for more information.
Asiana Social Media Accounts
Enjoy access to customer service reps via some of Asiana’s social media accounts.
Asiana’s Facebook: https://www.facebook.com/AsianaAirlines/
Customers can book flights and send messages to customer care reps via their Facebook page.
Asiana’s Twitter: https://twitter.com/AsianaAirlines.
Tweet your heart out about Asiana, but you are not able to send any messages via Twitter.
Asiana’s LinkedIn: https://www.linkedin.com/company/asiana-airlines/
Learn about the corporate environment of Asiana and find a job on their LinkedIn page.
Asiana’s Google+: https://plus.google.com/u/0/+flyasiana
Learn about the cities Asiana flies to on their Google+ page.
Asiana’s Instagram: https://www.instagram.com/asianaairlines/
Get inspired to fly from Asiana’s Instagram account.
Asiana’s Pinterest: https://www.pinterest.com/asianaair/Check out Asiana’s boards, including Travelin’ Style, and Live, Love, Travel on their Pinterest page.
Asiana Airlines Inc is a South Korean airline. It was formerly called Seoul Airlines. It is headquartered in Seoul.
The airline is a member of the Star Alliance, and it operates 14 domestic and 90 international passenger routes. It also carries cargo throughout Asia, Europe, North America, and Oceania.
Asiana has over 10,000 employees and was established in 1988. It currently has a fleet of 85 Airbus or Boeing aircraft. These planes provide service to 71 cities in 23 countries.
Known as being an environmentally friendly company, they were the first to ban in-flight smoking. They also measure emissions and work to reduce them. Asiana also serves ecologically friendly coffee on board their flights.