Asus Customer Support is renowned for its exceptional assistance to users facing device issues. When customers encounter problems with their Asus laptops or other hardware devices, they can easily contact the Asus service center for expert technical support. The support team, consisting of a highly skilled information technology team, provides comprehensive help for laptops and a range of Asus products. This includes troubleshooting applications, addressing hardware issues, and offering guidance on software functionalities. Customers can contact Asus customer service through various channels, such as phone, email, and web applications. For those needing immediate help, the known phone number and online support are readily available. This holistic approach ensures that every Asus user receives timely and practical support, enhancing their overall experience with Asus products.
One of the quickest ways to get immediate support is by phone. Customer service representatives are trained to solve your issues over the phone and have a lot of experience trying to understand problems as customers describe them. They can manage your account, troubleshoot issues with your devices, and even guide you through fixing components or finding help getting them repaired. Because of the variety of services provided and the expertise needed, Asus conveniently provides different phone lines for the type of support a customer needs. See the numbers below to determine which service agent will best resolve your issue.
Commercial Hotline 24/7 (Toll-Free): 1-888-606-2787 or 1-469-498-5855
Online Store Support (Toll-Free): 1-855-755-2787 or 1-571-918-6022
Spanish Support (Toll-Free): 1-888-678-3688 (Option 9) or 1-571-223-4431 (Option 9)
System Product Support: 1-888-678-3688. Monday – Friday 6 am – 9 pm PST; Saturday – Sunday 6 am – 5 pm PST.
Retail Product Support: 1-877-339-2787. Monday – Friday 6 am – 9 pm PST; Saturday – Sunday 6 am – 5 pm PST.
Component Product Support: 1-812-282-2787.
Representatives are available Mon – Fri, 24 hours a day, and Sat-Sun, 6 am to 5 pm (PST).
For a complete list of other phone numbers, visit https://www.asus.com/us/support/callus/.
If your problem arises outside of calling times or you want to avoid waiting on hold, Asus provides a convenient contact form for emailing a representative. This is a straightforward contact form, but may not be best if you need immediate help. A support agent will try to get to your email as soon as possible, but you can expect it to take at least a few hours, if not longer. If your need is not pressing, however, this form of contact allows a representative to thoroughly resolve your issue or answer your questions without the pressure of another call waiting in line. To fill in your information and send a message, visit https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=en-US.
If you prefer to submit your inquiries or complaints by mail, Asus does provide a mailing address. This will not be a rapid option, but it does ensure that a support agent has sufficient time to fix your problems. This method is best suited to non-essential issues but can be convenient if you do not want to wait on hold or communicate directly to a service agent. To send mail, use the following address.
ASUS Computer International
48720 Kato Road, Fremont, CA 9453
Many prefer to try and find answers to their questions or troubleshoot their problems before they contact a customer service representative. If this is you, Asus provides a superb support site that organizes topics by device or component. Choose the device you need to fix or ask questions about, and you will receive a number of articles about that product and problems you may be having. You can also search through their warranties to understand what kind of issues may be covered and replaced free of charge.
To see the site, visit https://www.asus.com/us/support.
If you want to speak with a customer service representative but do not like talking on the phone or want to avoid waiting on hold, Asus provides a convenient online live chat feature. Support agents are staying at their computers to receive your message and have a conversation with you about your account or products. They can help you resolve problems with your products and answer any questions you may have.
To speak with one, visit https://livechat-am.asus.com/chat.
To use the virtual assistant, go to https://www.asus.com/us/support/callus/ and click the right-hand corner.
One of the most insightful sources of information comes from other customers who have experienced similar issues or had the same questions. At the Asus Edge Up Blog, you can get recent news and information about the company and see posts from other customers. This ensures that you stay in the loop about pertinent changes and can keep your hardware or devices at the required performance level. To see the blog, visit http://edgeup.asus.com/.
Social media is another way to connect with both support agents and other customers through social media. Regardless of your favorite platform, Asus has a page for you to view or follow. There, you can get updates on new or existing products and ask the questions you need to get answered. This is a convenient and quick way to contact those with the information you need. Use any of the links below to visit their respective social media sites.
Asus stands at the forefront of the information technology industry, specializing in various electronic products. Renowned for its innovative laptops, tower PCs, graphics cards, and mobile phones, Asus continuously pushes the boundaries in the tech world. Each Asus product is a testament to the company’s commitment to excellence, incorporating cutting-edge technology like ultimate Chrome operating systems, virtual cores in CPUs, and high-capacity storage solutions. Their graphics cards are particularly acclaimed for delivering stunning visual performance, essential for both gaming and professional work. Beyond hardware, Asus also excels in developing software and web applications that enhance user experience. Asus’s dedication to quality and innovation has established it as a leading brand in the tech industry, offering products that cater to both everyday users and technology enthusiasts.