Asus is a premier computer and technology company in the US that specializes in hardware. They design and produce phones, tablets, computers, and other technological components. The complexity of their industry means that they have to provide the best customer support. Whether that is simply through managing someone’s account or troubleshooting difficult technical problems, customer service representatives are trained to solve your issues and answer your questions. Asus provides numerous avenues of communication so that you can get the quickest and most convenient help possible.
Asus Phone Number
One of the quickest ways to get immediate support is by phone. Customer service representatives are trained to solve your issues over the phone and have a lot of experience trying to understand problems as described by customers. They can manage your account, troubleshoot issues with your devices, and even guide you through fixing components or finding help getting them repaired. Because of the variety of services provided and the expertise needed, Asus conveniently provides different phone lines for the type of support a customer needs. See the numbers below to determine which service agent will best resolve your issue.
For System Product Support, call 1-888-678-3688. Representatives are available 24/7.
For Retail Product Support, call 1-877-339-2787. Representatives are available 24/7.
For Component Product Support, call 1-812-282-2787. Representatives are available Mon-Fri, 24 hours a day and Sat-Sun, 6 AM to 5 PM (PST).
Asus Email Address
If your problem arises outside of calling times or you want to avoid waiting on hold, Asus provides a convenient contact form for emailing a representative. This is a very easy form of contact but may not be best if you need immediate help. A support agent will try and get to your email as soon as possible, but you can expect it to be at least a few hours, if not longer. If your need is not pressing, however, this form of contact allows a representative to thoroughly resolve your issue or answer your questions without the pressure of another call waiting on the line. To fill in your information and send a message, visit https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=en-US.
Asus Mailing Address
If you prefer to submit your inquiries or complaints by mail, Asus does provide a mailing address. This will not be a very quick option, but it does ensure that a support agent has sufficient time to fix your problems. This method is best suited to non-essential issues but can be convenient if you do not want to wait on hold or communicate directly to a service agent. To send mail, use the following address.
ASUS Computer International
800 Corporate Way
Fremont, CA 94539
Asus Support Website
Many prefer to try and find answers to their questions or troubleshoot their problems before they contact a customer service representative. If this is you, Asus provides a superb support site that organizes topics by device or component. Simply choose the device you need to fix or ask questions about and you will receive a number of articles about that product and problems you may be having. You can also search through their warranties to understand what kind of issues may be covered and replaced free of charge. To see the site, visit https://www.asus.com/us/support.
Asus Support Live Chat
If you would like to speak with a customer service representative but do not like talking on the phone or want to avoid waiting on hold, Asus provides a convenient online live chat feature. Support agents are waiting at their computers to receive your message and have a conversation with you about your account or products. They can help you resolve problems with your products as well as answer any questions you may be having. To speak with one, visit https://icr-am.asus.com/webchat/.
Asus Support Community
One of the most insightful sources of information comes from other customers who have experienced similar issues or had the same questions. At the Asus Edge Up Blog, you can get recent news and information about the company as well as see posts from other customers. This ensures that you stay in the loop about pertinent changes and can keep your hardware or devices at the performance level you need. To see the blog, visit http://edgeup.asus.com/.
Asus Social Media
Another way to connect with both support agents and other customers is through social media. No matter which platform is your favorite, Asus has a page for you to view or follow. There you can get updates on new or existing products as well as ask the questions you need to get answered. This is a convenient and quick way to contact those who have the information that you need. Use any of the links below to visit their respective social media sites.
To view their Facebook page, visit https://www.facebook.com/asus.n.america.
To follow them on Twitter, visit https://twitter.com/ASUSUSA.
To view helpful videos on YouTube, visit www.youtube.com/c/asususa.
Asus is a leading developer and producer of technological products and devices. Their innovation and development not only ensures that they provide the best products, but that they are also providing the best avenues of support for their customers. Tools like live chat make it easier than ever to get the support and help you need when you need it. They are dedicated to continuing their quality production and customer support.