Avid Customer Service Number

Avid Customer Support, renowned for its dedication to enhancing user experience, offers comprehensive assistance through various channels, including the Avid customer service number and email support. Acknowledging the diverse needs of its global clientele, Avid has established support centers in key locations such as the United States and South America, ensuring timely and effective resolution of any issue. 

With a focus on services like Pro Tools and Pro Tools Ultimate, the support team is equipped to handle various inquiries, from technical support to managing consent preferences. The team’s proficiency in addressing questions related to Avid technology, avid software, and avid product functionalities showcases their commitment to customer satisfaction. Avid’s customer service extends to offering information on editing tools, standard support plans, and the privacy preference center, highlighting its dedication to both enhanced functionality and customer privacy.

Avid Customer Service Number

As with most companies, the best way to contact Avid is through their customer service number. This is the only way to speak to a live person directly if you encounter any problems. Customers use the Avid customer care number to talk about software issues, download issues, technical issues, update issues, billing errors, usage problems, and more. It’s the quickest way to find solutions to your problems.

To get in contact with customer care at Avid and if you have an ExpertPlus, Elite, or Cloud Support Plan, simply dial 1-888-456-3444. It’s open 24/7.

If you have a Standard Support Plan, purchase an Avid Support Code (ASC) to take advantage of phone support from 9 am to 5 pm EST. 

Avid Email/Contact Form

If you don’t want to call the customer service number, your next best option is their contact form. Avid does not currently have a direct email address that can be used. Instead, use the contact form provided at https://avidproduction.force.com/avidsupportcenter/s/online-support-page.

On the left-hand side of the page, you’ll find a text box where you can enter details – you can also select the different types of products you’re inquiring about. It’s a great way to speak about software, technical problems you’re having, licensing issues, or even specific instructional issues about software functionality and features.

Avid Mailing Address

You can still send traditional mail to Avid if this is the form of communication you prefer. While we suggest you use the other forms of communication mentioned on this page, Avid does accept traditional mail correspondence at the below mailing address:

Global Headquarters:

75 Blue Sky Drive (formerly Network Drive),
Burlington, MA 01803

Other regional locations can be found here: https://www.avid.com/contacts.

Avid Live Chat

Avid does not currently offer a live chat service for their customer service department. Fortunately, there are plenty of great options to choose from regarding customer service from Avid.

Avid Customer Support Website

If you’re having problems with an Avid product, it’s most likely a technical issue. Fortunately, Avid has an excellent customer support website that can help you get the help you need with their products. Head to http://www.avid.com/learn-and-support to find information on almost any product. They have product support for Pro Tools, Sibelius, Media Composer, and more product support. They also have renewals and upgrade help, tutorials, warranty info, repair details, and much, much more. It’s a great resource, no matter what type of help you’re in the market for.

Avid Social Media

Avid also interacts with customers using social media. Different social media networks have become many Americans’ primary forms of communication for many Americans. While Avid primarily uses their social media accounts to advertise products and make announcements, you can also contact them via their social media accounts. Below is a list of the links to their primary social media accounts:

Facebook: https://www.facebook.com/Avid/

Twitter: https://twitter.com/Avid

LinkedIn: https://www.linkedin.com/company/avid-technology

YouTube: https://www.youtube.com/user/avid

Instagram: https://www.instagram.com/avidtechnology/

Snapchat: https://www.snapchat.com/add/avidtechnology

About Avid

Avid, a trailblazer in the realm of digital media technology, specializes in software and tools pivotal for editing, music, and sound production. With a legacy rooted in innovation, Avid’s portfolio includes widely acclaimed products like Pro Tools and Avid Software, designed to cater to both professional and aspiring artists. The company’s influence extends globally, with a significant presence in North America, South America, and beyond. Avid’s commitment to customer engagement is evident in its proactive customer service, investor relations, and the provision of informative press releases and updates via social media and the press center. CEO Jeff Rosica steers Avid towards continuous growth, focusing on avid investment in technology and partnerships with third-party providers. This approach enhances Avid’s product offerings and strengthens its position as a leader in targeted advertising and social media services.

Avid Headquarters Location Map