The Bradford Exchange Customer Service Number

The Bradford Exchange is renowned for its diverse selection of collectibles, jewelry, and memorabilia, ensuring customer satisfaction through comprehensive support channels. Whether it’s inquiries about shipping, specific items, or account issues, The Bradford Exchange offers various ways to get the assistance you need.

The Bradford Exchange Customer Service Number

• Bradford Exchange Customer Service Number: 1-866-503-9057, Monday to Friday from 7 am to 6 pm
•  For hearing or speech disabilities, utilize the #711 service, which is available 24/7. Those with visual or other disabilities can reach out at 1-866-824-0170.

Specialized Customer Service for The Bradford Exchange’s Affiliates

• The Ashton-Drake Galleries: Use your phone to call 1-877-595-9505 for assistance with collectible dolls and related products.
• The Hamilton Collection: Dial 1-877-595-9506 from your phone for support regarding collectible figurines and diecast items.
• Bradford Exchange Checks: For personalized checks and accessories, contact 1-866-285-2334.

Customer Contact Forms

• Customer Contact Page: While The Bradford Exchange doesn’t offer a direct email address, their customer service form provides a convenient way to submit inquiries online.

Mailing Address:

For formal correspondence, you may send mail to:

Bradford Exchange Mailing Address: 

The Bradford Exchange Online, 9333 N. Milwaukee Avenue, Niles, Illinois 60714.

Online Customer Support Resources

• Customer Support Website: Visit The Bradford Exchange’s support page for FAQs, account access, and service sections to efficiently address common questions and concerns.

Social Media Accounts

• Facebook: Reach out via The Bradford Exchange’s Facebook for customer service help and updates on new releases.
• Twitter: The Bradford Exchange’s Twitter is monitored for customer queries and issues.
• LinkedIn: Connect with them on LinkedIn for corporate information and updates.
• Pinterest: Explore their collections on Pinterest.
• YouTube: Find detailed product insights on The Bradford Exchange’s YouTube.

What Kind of Questions/Services/Problems Can the Customer Service Options Help With?

Bradford Exchange customer service can assist with:

• Product Inquiries: Detailed information about the range of products offered.
• Order Status and Tracking: Updates on the status of orders and help with tracking shipments.
• Billing and Payment Issue: Resolving discrepancies in billing or explaining payment methods.
• Return and Exchange Processes: Guiding customers through the steps for returns or exchanges.
• Handling Damaged or Defective Items: Assistance in case of receiving damaged or defective products.

What Would Be Helpful to Know?

• Multilingual Support: Customer service may offer assistance in multiple languages for non-English-speaking customers.
• Extended Holiday Hours: During peak seasons like holidays, extended customer service hours might be available.
• Affiliate Services: Different contact numbers for affiliate companies like Ashton-Drake Galleries, Hamilton Collection, and Bradford Exchange Checks.
• Accessibility for Disabled Customers: Options like the telecommunication relay service for hearing or speech-impaired customers.

About The Bradford Exchange

Founded in 1973, The Bradford Exchange has become a global hub for collectors, offering products across various thematic categories. They are part of The Bradford Group, which includes distinct branches like The Ashton-Drake Galleries, The Hamilton Collection, and Bradford Exchange Checks.

Specialized Customer Service for The Bradford Exchange’s Affiliates

• The Ashton-Drake Galleries: Use your phone to call 1-877-595-9505 for assistance with collectible dolls and related products.
• The Hamilton Collection: Dial 1-877-595-9506 from your phone for support regarding collectible figurines and diecast items.
• Bradford Exchange Checks: For personalized checks and accessories, contact 1-866-285-2334.

International Support

The Bradford Exchange accommodates international customers with dedicated support. Please visit their global offices page for the UK, Australia, New Zealand, Canada, and non-English-speaking countries to find your region’s customer service number.

The Bradford Exchange Headquarters Location Map