The Carbonite customer service number is just one of the many resources that the company provides for its customers to get assistance in a hurry. No matter how tech savvy you may be, questions are going to come up, and the folks are Carbonite are ready to do whatever they can to assist you. In addition to phone support, the company provides a number of different online options for customers to find the answers and support they need. We’re going to take a look at all of the options in this article, and you can determine the best course of action for your particular situation.
Carbonite Customer Service Number
If you’re looking to contact Carbonite by phone, you have a couple of different options. For existing customers, you may just bypass the phone and head right to the helpful chat option that’s staffed with support technicians that are ready to answer your questions.
For small business customers, which would include endpoint and server backup customers, you can dial 1-855-227-2249.
For larger customers, as in those with data protection strategies for a whole IT environment, you can contact 1-877-901-3282.
Carbonite Email Address/Contact Form
If you’re looking for online assistance from Carbonite for an issue relating to backup or a security concern with your IT environment, your first step should be to head over to the company’s main website.
Once you get there, you’ll see a link in the upper right that’s noted as contact us. The link is also available at the bottom of the page.
From this point, you have an umber of different options at your disposal. Existing customers can click through for live chat, while others may want to browse through the list of options to find the department that best suits their needs.
Carbonite Mailing Address
Carbonite can of course be reached by regular mail, but it’s important to note that pressing technical issues are best tended to with a phone call or via the company’s website. If you’d still like to send something to Carbonite in the mail, the company can be reached at the below address.
2 Avenue de Lafayette
Boston, MA 02111
Carbonite Live Chat Support
From the main Carbonite website page – which you can access here: https://www.carbonite.com – you can click on the contact support link and find yourself with several options in front of you.
One of them is for a live chat option, which you can access by clicking on the green contact support button under the section labeled existing customers. After clicking that link, you’ll be brought to this page to chat with a representative.
Please note: live chat is available every day, but only between the hours of 9 AM and 8 PM EST.
Carbonite Customer Support Website
The Carbonite customer support website is easily accessible from the company’s main web page. Just click on the contact us link, and you’ll be brought to this support page which will quickly point you in the right direction.
You’ll find phone numbers for the various departments, such as small business and data protection, as well as a helpful chat feature for existing customers. If you’re having trouble with a back-up or a red flag appears somewhere in your company’s IT environment, then Carbonite’s customer support page is the place to be.
Carbonite Social Media Accounts
You would expect a tech company to have a presence on social media, and Carbonite doesn’t disappoint on that front. The company has profiles on the major platforms, and you’ll be able to find updates about their services right on there. In addition, it’s a cool way to provide feedback and let your followers know that Carbonite is the place to go for backups and data security needs.
Carbonite Facebook: https://www.facebook.com/CarboniteOnlineBackup
Carbonite Twitter: https://twitter.com/Carbonite
Carbonite came into existence back in 2005, and the company explains that it was born due to a simple question that there just wasn’t an answer for. “Why can’t there be an easy and affordable way to back up files online?” Carbonite set out to make that happen, and it can now lay claim to more than 1.5 million customers and organizations that use its services. The company is now known as a leader in cloud-based data protection, and it continues to grow larger with a number of acquisitions under its belt.