Dell is a premier technology and computer company. Due to the large amount of hardware and software that they market, Dell places a strong emphasis on providing both customer and technical support. When you get in touch with a live service agent, they can provide support regarding any technical issues you are having, answer questions about your products or orders, and provide financial information about payment plans and statements.
Dell Phone Numbers
One of the most convenient ways to reach a live agent is by calling. Dell makes it very easy to get in touch with an expert in the department that you are trying to reach. Instead of providing a single phone line that can be redirected your desired service type, they provide dedicated phone numbers for all your needs.
For Technical support, call: 1-800-624-9896 (warranty or premium support)- available 24/7
Or: 1-800-288-4410 (out of warranty support)- available 7 am to 12 am CST
For Order support, call: 1-800-624-9897- available Monday-Friday 7 am to 7 pm CST
For Financial support, call: 1-800-283-2210- available Monday-Friday 7 am to 8 pm CST
For International support (outside US or Canada), call: + 001 512-728-7424
Dell Email Addresses
Continuing the trend of providing dedicated lines of communication, Dell provides 2 email addresses for answering your questions. This is one of the best ways to communicate with live agents and can be very convenient if you run into an issue outside of phone service hours. To send an email you can fill out 1 of 2 contact forms. The first one- https://secured.dfs.dell.com/Support/SendUsAMessage will connect you with a financial expert who can help answer your questions regarding your account, payments, and contracts. The second- http://www.dell.com/support/incidents-online/us/en/19/email/order-support is for order support and general inquiries about your products. This service is very helpful and can allow you to get service without waiting on hold.
Dell Mailing Address
When the above methods are not a reasonable option, Dell provides a mailing address where inquiries and complaints can be sent. While not the quickest option for getting support, mailing ensures that a real person receives your request and works to resolve your problem. To send in your messages, use the following address:
Dell Computer Corporation
One Dell Way
Round Rock, Texas 78682
Dell Online Chat
Sometimes calling or waiting for an email response can be a hassle. Dell understands this and therefore provides an online live chat where you can connect with support agents. By visiting- http://www.dell.com/support/contents/us/en/19/category/contact-information/customer-support you can reach out to an agent who will chat back and forth with you as they attempt to resolve your issue or answer your question. This is a quick and easy option as there is no waiting and service agents can communicate with you and really try to understand the problem you are facing.
Dell Support Website
At the Dell support website- http://www.dell.com/support/home/us/en/19/, you can find a variety of avenues to resolve your issues. Their convenient “Support Library” not only lists frequently asked questions but addresses issues that Dell most often has to resolve. These detailed articles provide both information and practical suggestions to fix any problem that you may be experiencing. If you do not need a live agent or believe that you can resolve the issue yourself, this is a wonderful resource that conveniently lays out everything you need to know.
Dell Social Media
These days, social media is one of the best ways to get into contact with people. Dell understands this and therefore uses their social media as an extra avenue for providing service to their customers. Use the URLs below to visit Dell’s pages and get in contact with a representative.
For Facebook, visit- https://www.facebook.com/Dell/
For Twitter, visit- https://twitter.com/dellcares
For Instagram, visit- https://www.instagram.com/dell/?hl=en
Dell Support Forum
A final way that Dell provides support for its customers is through peer-to-peer interaction through their forum. Named the “Dell Community,” the company has provided a forum where customers and employees can interact with each other. This ensures that the best service and support is provided to each person. Multiple perspectives and areas of expertise are represented and customers can get help from those who have already experienced similar problems. Skip waiting on hold and post your question on the Dell Community site- https://www.dell.com/community/Dell-Community/ct-p/English?profile.language=en&~ck=mn.
Dell is an international technology company specializing in computer software and hardware. Founded in 1984, they have been vital to the development and distribution of the personal computer. The nature of their business requires an emphasis on customer service and support to ensure that issues are conveniently resolved. Their trained professionals ensure that no problem remains unsolved and no question goes unanswered.