Direct Express Customer Service Number

Direct Express offers customer service numbers to help benefit recipients sign up for and use a prepaid debit card. Anyone currently receiving federal benefits, such as social security, can have their funds deposited directly into this card every month. This is a safer and quicker option for receiving and spending benefit payments than relying on a paper check or money order. You do not need a bank or credit union account to use this service, and you can use the card for all kinds of purchases at retailers who accept MasterCard.

Read on to learn the best customer service number to call to sign up for a Direct Express card and have access to your funds and all the Direct Express features. 

The company also has customer support pages where you can find out about Direct Express card fees and much more information. We will show you how to navigate these pages effectively.

Direct Express Customer Service Number

To sign up for a Direct Express card, you should contact the company’s card enrollment department at 1-800-333-1795 between the hours of 9 am and 7 pm, Monday through Friday. This phone number has minimal wait times, and you will be put in touch with a consultant who will help you enroll so you can begin using your federal benefits. You can also sign up via the web at https://www.godirect.gov/gpw/enrollment.

To learn more about your Direct Express card or get help with the card’s features, the phone number you should call depends on the first six numbers on your card.

For cards that begin with 5332 48, choose one of the following customer service numbers:

General customer service: 1-888-741-1115

Customer service for the hearing impaired: 1-866-569-0447

International customer service: 1-765-778-6290

For cards that begin with 5115 63, use one of the following customer service numbers:

General customer service: 1-866-606-3311

Customer service for the hearing impaired: 1-800-325-0778

International customer service: 1-661-6006-3311

You should also call one of these numbers if there is a mistake on your balance, you want to dispute a transaction, or you are concerned about identity theft. The numbers are available 24 hours a day, 7 days a week. If you are a current customer and want to dispute a transaction, want to activate your card, are concerned about identity theft, or have a complaint, use this phone number.

Direct Express Mailing Address

If your card begins with 5332 48, the company’s mailing address is:

Direct Express,
Payment Processing Services,
P.O. Box 245998,
San Antonio, TX 78224-5998

If your card begins with 5115 63, the mailing address is:

Direct Express,
Payment Processing Services,
P.O. Box 540190,
Omaha, NE 68154-0190

You can send a note to this address if you want to leave feedback for Direct Express or have a non-urgent inquiry. Otherwise, just give them a call, as you probably won’t receive a response for at least 2 weeks using this customer service method.

Direct Express Customer Support Website

The company runs a FAQ page at https://www.usdirectexpress.com/faq.html. We recommend visiting this page to:

• See Direct Express card fees.
• Find out how to use the Direct Express Mobile App to complete transactions.
• Learn about options for using a Direct Express card while overseas.

To find your nearest ATM, visit https://www.usdirectexpress.com/atm_locator.html. This page supplies a link to MasterCard’s ATM locator. You will then be prompted to enter your basic information, such as city, state, and zip code. Doing so will display all the ATM options in the immediate area.

For security tips to help you avoid becoming a victim of theft or identity fraud, visit https://www.usdirectexpress.com/security_tips.html.

If you want to check your account balance, transfer funds, or view account transaction activity and purchases, you should log into your account at https://www.usdirectexpress.com/. Make sure you have your card number on hand.

Direct Express Social Media

• Twitter: For the latest news about the company, visit its Twitter page at https://twitter.com/USDirectExpress. You can also see posts and videos about safely using your Direct Express card.
• Facebook: You can also visit Direct Express on Facebook at https://www.facebook.com/p/US-Direct-Express-100083192995044/.
• Instagram: Or on Instagram at https://www.instagram.com/usdirectexpress73/.

About Direct Express

Direct Express is part of the Bureau of Fiscal Service in the US Department of Treasury. It offers a prepaid debit card, which can be used to receive federal benefits and other payments, such as disability, unemployment, retirement, and pension payments from a range of US government departments. Thousands of people throughout the US have signed up for this card.

This system offers a much safer and more effective option to receive your money. No check needs to be sent, no money order received and processed, and no cash has to change hands. Funds are simply loaded directly onto the recipient’s card once a month. This card can then be used to purchase items and make online payments. It can also be used at any ATM (as well as surcharge fees at over 75,000 participating ATMs in the US). Furthermore, no bank account is needed to sign up for the card or receive payments.

Direct Express Headquarters Location Map