Direct Express Customer Service Number

Direct Express operates customer service numbers so that benefit recipients can sign up for a prepaid debit card. Anyone currently receiving federal benefits can have their funds deposited directly into this card every month. This is a safer and quicker way to receive and spend benefit payments.

We will let you know the best number to call so that you can sign up for a Direct Express card. If you are a current customer and want to dispute a transaction, want to activate your card, or are concerned about identity theft, then we will supply you with the number to dial.

The company also has customer support pages where you can find out about Direct Express card fees and much more. We will show you how to navigate these pages effectively.

Direct Express Customer Service Number

To sign up for a direct express card you should contact the company’s card enrollment department at 1-800-333-1795. This number has minimal wait times, and you will be put in touch with a consultant who will help you enroll.

To activate your Direct Express card or cancel a Direct Express card you should call the company’s customer service number, which is 1-888-741-1115. You should also call this number if there is a mistake on your balance, you want to dispute a transaction, or you are concerned about identity theft. The number is available 24/7.

If you are overseas and need to contact Direct Express customer service you should call 1-765-778-6290.

Direct Express Mailing Address

The company’s mailing address is:
Direct Express, Payment Processing Services
P.O. Box 245998
San Antonio, TX 78224-5998

You can send a letter to this address if you want to leave feedback for Direct Express or have a non-urgent inquiry. Otherwise just give them a call, as you probably won’t receive a response for at least two weeks. 

Direct Express Customer Support Website

The company runs a FAQ page at https://www.usdirectexpress.com/faq.html. We recommend visiting this page to:

• See Direct Express card fees.
• Find out how to use the Direct Express Mobile App.
• Learn about using a Direct Express card while overseas.

To find your nearest ATM visit https://www.usdirectexpress.com/atm_locator.html. This page supply’s a link to MasterCard’s ATM locator. You will then be prompted to enter your city, state, and zip code. Doing so will display all the ATMs in the immediate area.

For security tips, so that you don’t become a victim of theft or identity fraud, visit https://www.usdirectexpress.com/security_tips.html.

If you want to check your account balance, transfer funds, or view account activity, you should log into your account at https://www.usdirectexpress.com/.

Direct Express Social Media Accounts

For the latest news about the company, visit its Twitter page at https://twitter.com/USDirectExpress. You can also see posts and videos about safely using your Direct Express card.

 About Direct Express

Direct Express is a company that offers a prepaid debit card, which can be used to receive benefit and other federal payments. These include disability, unemployment, retirement, and pension payments from a range of US government departments.  Thousands of people throughout the US have signed up for this card.

This system offers a much safer and effective way to receive the money. No check needs to be sent, and no cash has to change hands. Funds are simply loaded directly onto the recipient’s card once a month. This card can then be used to purchase items and make online payments. It can also be used at any ATM (as well as surcharge fee at over 75,000 participating ATMs in the US). Furthermore, no bank account is needed to sign up for the card or receive payments.

The company headquarters are located in San Antonio, Texas, US.

Direct Express Headquarters Location Map