If you’ve purchased a drone or camera from DJI, it’s essential to have the DJI customer service number if you run into any problems. As one of the most notable drone technology companies in the world, DJI sells products to customers throughout multiple continents. They have a massive presence in the United States. While the company is based in China, they have a range of resources you can use to get in contact with their United States customer care team. Below we will take a more in-depth look at all the customer service options available to you as a DJI customer!
DJI Customer Service Number
As with any problem, you might want to talk to a live person if you need to sort an issue out. Dealing with automated customer service teams can be a complete nightmare – and they’re extremely common in modern day times. Fortunately, DJI has a tremendous live customer service number that you can use to get in touch with their customer care team. You can use this number to talk about warranties, order problems, product specifications, product malfunctions, the DJI Care program, repair services, and more.
To call DJI’s American customer service number, ring +1 (818)-235-0789
Hours Are As follows: Monday – Friday: 7:00 AM – 5:00 PM (PST)
DJI Email/Contact Form
If you would like to email DJI directly, they don’t have a specific email address for you to use in your email client. What they do have is an online contact form that can be used to request email support through their website. Head to https://www.dji.com/support and select the email tab under the ‘Other Support Options’ header on the page. Here you can enter your details along with any supporting documents that might be relative to your problem. You can ask about warranty issues, product problems, returns, design specifications, product information, and plenty of other familiar topics.
DJI Mailing Address
Sometimes sending an old-fashioned letter might be your preferred method of communication. While this will take much longer than using online or telephone communication, it is an option for those who prefer mail correspondence. You will need to send mail internationally; the DJI mailing address is in China. If you have any complaints, concerns, or questions, you can direct them in writing to the DJI headquarters below:
14th Floor, West Wing, Skyworth
Semiconductor Design Building
No.18 Gaoxin South 4th Ave.
Nanshan District, Shenzhen
Zip code: 518057
DJI Live Chat
DJI’s website does not feature a live chat service for customer support at this time. While this might be disappointing, their telephone number mentioned above can be used to speak with a live person. Also, you can use their contact form online if you prefer internet communication.
DJI Customer Support Website
If you want to use the DJI customer support website to help find help for your common issues with DJI products or services, you can find their comprehensive customer support site at https://www.dji.com/support. DJI has a range of different topics that you can see solutions for on their support site. You can search topics related to the following issues: product support, help purchasing, DJI Care Refresh, DJI Care, repair services, and after-sales service policies. It’s a great first place to start if you have any problems with your DJI products or orders.
They also have a DJI Forum that can be used to discuss certain aspects of this product. You can use the forum to get help from fellow users and customer representatives. They also post exciting information about their products and new ways to utilize them – it’s a great way to stay up-to-date with the industry. You can find the DJI at https://forum.dji.com/forum.php?lang=en.
DJI Social Media Accounts
As a technology company with a global presence, DJI is aware of the importance of social media in modern society. They use their social media channels to provide their customers with news, information, advertisement, and assistance. If you need to contact their customer care team, or express concern about one of their products or services, feel free to contact them via their social media accounts. They have a presence on most of the major social media platforms – you’ll be able to contact them using the communication method you prefer. Below are links to their official social media accounts:
DJI Is a Chinese technology company that has made an impact globally by revolutionizing the camera industry. While they do produce cameras, their main focal-point is drone technology. They produce a range of unmanned aerial vehicles that are used to carry cameras and record visual data. They are one of the forerunners in their industry. At present, the company headquarters is in China, but they work with customers in Japan, North America, Europe, and Chile.
The company remains privately owned. It was started by Frank Wang – a Chinese entrepreneur. DJI employs over 6,000 people.