DSHS Customer Service Number

If you or a family member are receiving assistance from your state government, it’s important to know that there is a DSHS customer service number available to you. DSHS, or the Washington State Department of Social and Health Services, is made up of individuals who work to help individuals and families in need of financial assistance or child support services involving food, health coverage, and more. 

Although the DSHS services are only open Monday-Friday from 8:00 a.m. to 5:00 p.m., they have other avenues to reach them other than just over the phone. They are best known for child support modification, vocational rehabilitation, immigrant assistance, its community partnership program, and local services. If you want to learn more about DSHS and what they do for public assistance, note down their contact information.

DSHS Customer Service Number

Customer service is essential to a department such as DSHS because of the variety and number of needy families who use the program and the helpful resources that they may have. They offer customer service over the phone during their regular business hours, from 8:00 am to 5:00 pm, Monday through Friday. During high-volume periods of the day or at the beginning or end of the month, you may have longer wait times or be asked to leave a message.

The customer service agents can be reached via phone depending on the type of situation you need assistance with:

DSHS Community Services Division benefits application/eligibility questions/concerns: 1-800-865-7801

Making a public records request: 360-902-8484

Questions about invoices: 1-888-461-8855

Social Service Payment System: 360-664-6161

Questions about Community services: 877-501-2233

EBT/Quest card issues or replacing stolen or lost card: 888-328-9271

Resolving a complaint: 800-737-0617

DSHS Email/Contact Form

To email DSHS to get a complaint resolved, you can reach them by askdshs@dshs.wa.gov. Other important customer service emails include:

DSHS Contact Form: https://forms.monday.com/forms/embed/bea2887f3f76bc4ff3ad8def70127af0?r=use1 

Making a public records request: DSHSPublicDisclosure@dshs.wa.gov 

Social service payment system/reports: DSHSSSPSMAIL@dshs.wa.gov

Tax information: TAXINFO@dshs.wa.gov

DSHS Mailing Address

If you would like to formally mail DSHS, especially with a complaint, you can do so by sending letters to the following mailing address:

DSHS Constituent Services:

P.O Box 45131
Olympia, WAS 98504-45131

DSHS Customer Support Website

DSHS Customer Support Website: https://www.dshs.wa.gov/dshs-contact-us.

This page is a wonderful resource for various phone numbers, emails, and a mailing address. Some of the main DSHS customer care topics include benefits status, address and phone change, EBT card issues, health and medical coverage questions and concerns, making public records requests, invoices, and social service payments.

DSHS Social Media

DSHS uses its social media accounts to draw the attention of those who use the services and those who may need them, as well as to raise awareness around social issues and the department. They also notify the public about events, department changes, holiday and calendar information, and more. You can interact with DSHS on their official social media profiles. Below are links to their social media accounts:

• Facebook: https://www.facebook.com/WaStateDSHS
• Twitter: https://twitter.com/waDSHS
• LinkedIn: https://www.linkedin.com/company/washingtondepartmentofsocialandhealthservices 
• YouTube: https://www.youtube.com/user/WashingtonStateDSHS

About DSHS

DSHS is also known as the Department of Social and Health Services. DSHS is Washington state’s social services department that is headquartered in Olympia, Washington. The department services children, adults, seniors, and families through medical assistance, human services, cash assistance,  report abuse, food assistance, and other services. They also provide housing assistance, youth services, economic services administration, disability determination services, behavioral health administration, developmental disabilities administration, and public health support. There is a Department of Social and Health Services all over the United States, supporting Americans through a dedicated administration.

DSHS Headquarters Location Map