DSHS Customer Service Number

If you or a family member are receiving assistance from your state government, it’s important to know that there is a DSHS customer service number available to you. DSHS, or the Washington State Department of Social and Health Services is made up of individuals who work to help individual and families in need of financial assistance involving food, health coverage, and more. They are faithful to those who use their services through various forms of customer service. Although they are only open Monday-Friday from 8:00 a.m. to 5:00 p.m. they have other avenues to reach them other than just over the phone. They have emails that are specific to individual topics as well as social media direct messenger. If you want to learn more about DSHS and what they do, especially involving their customer care, then check out the rest of this article!

DSHS Customer Service Number

Customer service is essential to a department such as DSHS because of the variety and number of people who use the program and the questions that they may have. They offer customers service over the phone during their regular business hours from 8:00 a.m. to 5:00 p.m. Monday through Friday. During high volume periods of the day or at the first or end of the month, you may have longer wait times or be asked to leave a message.

The customer service agents can be reached via phone depending on your type of situation you need assistance with:

Community Services Division benefits application/eligibility questions/concerns: 1-800-865-7801

Making a public records request: 360-902-8484

Questions about invoices: 1-888-461-8855

Social Service Payment System: 360-664-6161

Questions about benefits status, change in information, or phone interviews: 877-501-2233

EBT/Quest card issues or replacing stolen or lost card: 888-328-9271

Health and medical coverage information/questions: 800-562-3022

Resolving a complaint: 800-737-0617

DSHS Email/Contact Form

To email DSHS to get a complaint resolved, you can reach them by askdshs@dshs.wa.gov. Other important customer service emails include:

Making a public records request: dshspublicdisclosure@dshs.wa.gov

Social service payment system/reports: DSHSSSPSMAIL@dshs.wa.gov

Tax information: TAXINFO@dshs.wa.gov

DSHS Mailing Address

If you would like to formally mail DSHS, especially with a complaint, you can do so by sending letters to the following mailing address:

DSHS Constituent Services
P.O Box 45131
Olympia, WAS 98504-45131

DSHS Live Chat

Unfortunately, DSHS does not have a live chat service for their customers on their website. You can email their support team, phone them, or use their social media sites such as Facebook or Twitter to direct message DSHS.

DSHS Customer Support Website

The customer support portion of the DSHS website is located here: https://www.dshs.wa.gov/dshs-contact-us.

This page is a wonderful resource for various phone numbers, emails, and a mailing address. Some of the main DSHS customer care topics include benefits status, address and phone change, EBT card issues, health and medical coverage questions and concerns, making public records requests, invoices, and social service payments.

DSHS Social Media Accounts

DSHS uses their social media accounts to draw the attention of those who use the services, those who may need it, and to raise awareness around social issues and what the department. They also notify the public about events, department changes, holiday and calendar information, and more. You can interact with DSHS on their official social media profiles. Below are links to their social media accounts:

DSHS’s Facebook: https://www.facebook.com/WaStateDSHS

DSHS’s Twitter: https://twitter.com/waDSHS

DSHS’s LinkedIn:

https://www.linkedin.com/company/washingtondepartmentofsocialandhealthservices

DSHS’s YouTube: https://www.youtube.com/user/WashingtonStateDSHS

About DSHS

DSHS, also known as the Department of Social and Health Services. DSHS is Washington state’s social services department that is headquartered in Olympia, Washington. The department services children, adults, seniors and families through medical assistance, financial aid, food assistance, and other services. They also assist in housing, youth services, mental health, and disability support. There is a Department of Social and Health Services all over the United States, supporting Americans through a dedicated administration.

DSHS Headquarters Location Map