Empower allows customers to save up for retirement through affordable monthly rates as a retirement plan and investment company. Empower customers with retirement and investment plans can get further assistance with their finances and address issues with their plans through Empower’s customer service team, which can be contacted in the following ways:
Empower Customer Service Number
Empower customers can reach out to their customer support team through their various phone numbers, depending on the topic. For direct customer service, customers can call the number below during their hours of operation.
Empower Customer Service Number: 800-338-4015
Hours of Operation:
Monday – Friday: 6 a.m. – 8 p.m. MT
Saturday: 7 a.m. – 3:30 p.m. MT
Customers wishing to report fraud regarding their account or get in contact with their participant service department can do so through the numbers listed below.
Empower Customer Service Fraud Report Number: 844-773-6797
Empower Customer Service Participant Services: 855-756-4738
Empower also provides a customer service number for corporations with less than $50 million in assets. For corporations with less than $50 million in assets, customers can call the service number below.
Empower Customer Service Corporate 401(k) plans: 877-694-4015
Corporations with greater than $50 million in assets can call the corporate 401(k) plan service number below for specialized assistance with their investment and retirement plans.
Empower Customer Corporate 401(k) plans Number: 844-465-4455
For public sector organizations, including government agencies, universities, and public schools, customers can interact with the customer service numbers listed below depending on their plan and organization type.
Empower Customer Service Public Sector Number: 800-695-4952
Empower Customer Service Non-Government Companies Number: 877-630-4015
Empower Customer Service Government Organizations Number: 877-630-4015
Empower Customer Service Mailing Address
Customers requiring correspondence, legal disputes, claim disputes, and other forms of communication with the company can use the mailing address listed below.
Empower Customer Service Mailing Address: 8515 E. Orchard Road Greenwood Village, CO 80111
Empower Customer Service Email Address
Customers using their participant services can contact Empower through the available email address below for further information. All other businesses and individuals with plans through Empower would need to contact their customer support team through their customer service number.
Empower Customer Service Email Address: Participant_services@empower.com
Empower Customer Service Help Center
Empower provides multiple support centers, all organized according to their topic to help customers receive the most out of their services. Below, you’ll find a list of these support centers below to gain a general idea of their purpose:
Empower Customer Service FAQ Center: https://participant.empower-retirement.com/participant/#/articles/faqs
Empower Customer Service Security Center: https://participant.empower-retirement.com/participant/#/articles/securityCenter
Empower Customer Service Retirement Support Center: https://participant.empower-retirement.com/participant/#/articles/faqSupportCenter
Empower Customer Service Mobile App
Customers wishing to keep track of their retirement plans and investments can do so through their mobile app. Their mobile app can be downloaded for both IOS and Android devices and can also be used to contact a customer service representative regarding plan changes, account information, and other concerns.
Empower Customer Service Social Media
To learn more about Empower, customers can follow their company on social media. Their social media platforms can be used to gain updates regarding the company, their terms of service, and the latest news. However, customers can also use their social media to connect with a customer service representative for assistance.
As a retirement and investment company, Empower has over 17 million customers, servicing over 71,000 organizations, and through this, it administers over $1.4 trillion in plan assets. Empower is a financial holding company with annual revenue of $60.6 billion and is the second-largest retirement plan provider in the United States.
Customer Service Number: 800-338-4015
Address: 8515 E. Orchard Road Greenwood Village, CO 80111
Contact Points: Website, phone, email, mail, social media
Services Supported: retirement plan provider, investment plan provider