Equifax is an agency that issues consumer reports about credit and provides fraud protection services to consumers. Since their main services and products deal with secure and confidential information, Equifax sees the need to provide excellent customer support. By contacting one of their agents, you can check your own credit report, manage your account, and have any other questions answered.
Equifax Phone Numbers
Due to the large volume of traffic Equifax gets on their phone lines, they provide dedicated numbers specifically related to the topic you would like to discuss. You can call each number and be connected with a customer service agent that is specially equipped to resolve your issue and answer your questions. Unless otherwise noted, service is available 7 days a week at the following numbers.
To inquire about Cybersecurity, call 866-447-7559, available 7 AM to 1 AM EST
To get help enrolling, call 877-742-1415, available 7 AM to 1 AM EST
To get support with an existing Trusted ID Premier account, call 888-548-7878, available 8 AM to 9 PM EST
To get assistance with a product besides Trusted ID Premier, call 866-640-2273, available 8 AM to 3 AM EST
To manage your credit report, call 888-298-0045, available Mon.- Fri. 8 AM to 8 PM EST
To report fraud on your credit report, call 866-349-5191, available Mon.- Fri. 8 AM to 8 PM EST
To dispute information on credit report or request a copy, call 866-349-5191, available Mon.- Fri. 8 AM to 8 PM EST
Equifax Online Help
Although Equifax does not have an email address where you can contact them, they do provide online chat services so that you can resolve your problems without waiting on hold. Similar to the phone numbers listed above, Equifax organizes their chat by support topic to ensure the quickest service. This is one of the best options to get help from a live agent outside of the normal phone hours.
For help with credit report management, visit https://www.equifax.com/personal/disputes
For other help, visit https://www.econsumer.equifax.com/otc/showmyequifax.ehtml and log in to the member center.
Equifax Mailing Address
Although mail may not be the quickest form of communication, it is one of the best ways to ensure that you receive thorough help from a customer care agent. Any inquiries or complaints can be sent to a specific PO Box representing the department that you need to reach. Then a trained expert can review your question or issue. Use the following address with the corresponding PO Box.
Equifax mail can be sent to
Equifax Information Services LLC
P.O. Box # (See below)
Atlanta, GA 30348-5788
To freeze your report, use Box 105788
To place a fraud alert, use Box 105069
To request a copy of your report, use Box 740241
To dispute information, use Box 740256
Equifax Support Website
Another great way to resolve your issues is to visit the Equifax website. It is full of helpful information, like the answers to frequently asked questions. Most of the services that a customer care agent provides can be done online through this site. There is no need to wait on hold and you are able to quickly see the best avenues for resolving your problem. To see the support website, visit https://www.equifax.com/personal/contact-us.
Equifax Finance Blog
One of the best ways to learn about your products and services or get answers to your questions is to talk to people who have been in your situation. Equifax knows that classroom learning for their customer care agents can never replace experience. Therefore, they have created a space where consumers can talk to each other as well as their own experts. On the blog, you can read stories and articles that are helpful in guiding you to the right decisions and the right solutions for your problems. To read the blog, visit https://blog.equifax.com/.
Equifax Social Media
These days, one of the best ways to communicate quickly is through social media. Equifax utilizes this platform to provide both information and new lines of communication for their customers. Follow any one of the following links to visit an Equifax social media page and get in contact with a live customer service agent.
To visit the Equifax Twitter page, visit https://twitter.com/Equifax.
To visit the Equifax Facebook page, visit https://www.facebook.com/Equifax/?ref=br_rs.
Equifax is a consumer report company that is dedicated to keeping their customers informed about their credit and financial information. One of their main services is Trusted ID which monitors financial accounts and alerts their customers of suspected fraud. Communication is key to their business operations and they provide a multitude of avenues for customers to get support.