FAFSA Customer Service Number

FAFSA is the Federal Application for Federal Student Aid, also known as financial aid, and is necessary for any student pursuing a college education who may need to take out loans or learn about payment date requirements. Their primary focus is helping students and their families determine if they can pay for tuition and books and assessing their federal student loan program eligibility. They understand that their service is required for almost every student in the United States, so they take their support and contact avenues very seriously.

FAFSA Customer Service Number

For immediate help with pressing matters, one of the quickest ways to contact customer support is by phone. A customer service representative can help manage an account, obtain documentation, fill out an application, and answer borrowers’ questions about their next repayment date, final payment deadline, and interest dates. For convenience, the Federal Student Aid website provides different phone numbers depending on financial aid support needs. Use the number below that connects you to the help you seek.

Federal Student Loan Information Center: 800-433-3243

Borrower Defense: 1-855-279-6207

Loan Consolidation: 800-433-3243

Phone Lines are open Mon-Fri 8 am to 11 pm (EST) and Sat-Sun 11 am to 5 pm (EST)

FAFSA Email Address/Contact Form

Although they do not have a traditional email address, the Federal Student Aid office has a contact form that borrowers can use to email them for questions about interest, repayment, eligibility, and more. This is a straightforward and convenient way to contact a support agent if your matter is not pressing, your issue arises outside of phone hours, or you want to request updates on your loan. A trained agent will help you fill out your forms, manage your account, and answer customer questions. 

FAFSA Email/Contact Form: https://studentaid.gov/help-center/contact

FAFSA Mailing Address

Sometimes, it is more convenient for an inquiry to be mailed. It is easy to contact a customer support representative if your issue is not pressing or does not need to be resolved immediately. Sending an inquiry by mail will allow a financial aid customer service representative to better solve your issue and spend the time on it you deserve. Use the address below to send them mail.

FAFSA Mailing Address:

Federal Student Aid Programs
P.O. Box 7654
London, KY 40742-7654

FAFSA Support Live Chat

Another way to quickly reach a service representative is through their online web chat tool. Not only is there no need to wait on hold, but you can also sit at your desk and chat conveniently. A support agent can help you manage your account, answer questions about your forms or filing status, and give you any general help you need. Use the following link to input your information and connect with a support representative through this page.

FAFSA Live Chat:  https://studentaid.gov/help-center/contact

FAFSA Support Website

If you are a self-starter or need help outside of customer service contact hours, their support website conveniently lists information and help articles that allow you to solve your issues. You can visit their Frequently Asked Questions page and use their search toolbar to find articles on topics you need. 

FAFSA Support Page: https://studentaid.gov/help-center/answers/landing

FAFSA Social Media

One of the best ways for college-aged students to communicate is through social media. Since this is the primary demographic of the Federal Student Aid office and those who need help, they provide several avenues for social media connections. There, you can meet up with a customer service representative and get assistance from other students who have encountered the same application issues. To view FAFSA Social Media pages, visit the links below.

• FAFSA Facebook: https://www.facebook.com/FederalStudentAid
• FAFSA Twitter/X: https://twitter.com/FAFSA
• FAFSA Instagram: https://www.instagram.com/federalstudentaid/
• FAFSA YouTube: http://www.youtube.com/federalstudentaid
• FAFSA LinkedIn: https://www.linkedin.com/company/federal-student-aid/

About FAFSA

The mission of the Federal Student Aid office is allowing all Americans access to education despite the costs. They use personal and family information to determine what you should be able to pay for school and allow you to take out loans or find scholarships. They work with most schools in the country and are vital to the Department of Education. Since they are dedicated to education, they are dedicated to students, essentially their “customers.” Their numerous avenues for support can all be accessed so that students feel safe about college and find hope that they can go. If you need help, they are standing by, ready to make your education dreams come true.

FAFSA Headquarters Location Map