FAFSA is the Federal Application for Federal Student Aid and is required for all university students who need to take out loans. Their main focus is making sure that students and their families are able to pay for school in the easiest and most convenient as well as determining how much they can afford. They understand that their service is required for almost every student in the United States, so they take their support and contact avenues very seriously and work to give everyone the best options.
FAFSA Phone Number
For immediate help with pressing matters, one of the quickest ways to contact customer support is by phone. A customer service representative can help you manage your account, fill out your application, as well as answer other questions you may be having. For your convenience, the Federal Student Aid site provides different phone numbers depending on your support needs. Use the number below that best suits the help you are looking for.
Federal Student Loan Information Center
Federal Student Loan Support Center, call 1-800-557-7394
For Borrower Defense, call 1-855-279-6207
For Loan Consolidation, call 1-800-557-7392
Phone Lines are open Mon-Fri 8 AM to 11 PM (EST) and Sat-Sun 11 AM to 5 PM (EST)
FAFSA Email Address
Although they do not have a traditional email address, the Federal Student Aid office has a contact form that you can use to email them. This is a very easy and convenient way to contact a support agent if your matter is not pressing or if your issue arises outside of phone hours. A trained agent will help you to fill out your forms, manage your account, and answer all of your questions. To send them a message, visit https://studentaidhelp.ed.gov/app/ask/session/.
FAFSA Mailing Address
Sometimes it is more convenient for an inquiry to be sent in the mail. It is an easy way to contact a customer support representative if your issue is not pressing or does not need to be resolved immediately. Sending an inquiry by mail will allow a customer service representative to better solve your issue and spend the time on it that you deserve. Use the address below to send them mail.
Federal Student Aid Programs
PO Box 7654
London, KY 40742-7654
FAFSA Support Live Chat
Another way to quickly reach a service representative is through their online webchat tool. Not only is there no need to wait on hold, but you are also able to conveniently sit at your desk and chat. A support agent can help you manage your account, answer questions about your forms or filing status, and give you any general help that you may be needing. Use the following link to input your information and get connected with a support representative- https://studentaidhelp.ed.gov/app/chat/chat_launch/chat_data/.
FAFSA Support Website
If you are a self-starter or need help outside of customer service contact hours, their support website conveniently lists information and help articles that allow you to solve your own issues. You can visit their Frequently Asked Questions page as well as use their search toolbar to find articles on topics you need. To view their webpage, visit https://studentaidhelp.ed.gov/.
FAFSA Social Media
One of the best ways for college-aged students to communicate is through social media. Since this is the major demographic of the Federal Student Aid office and those that need help, they provide a number of avenues for social media connections. There you can not only meet up with a customer service representative but can also connect with other students who may have run into the same issues with their application. To view FAFSA Social Media pages, visit one of the respective links below.
For Facebook, visit https://studentaidhelp.ed.gov/.
To follow them on Twitter, visit https://twitter.com/FAFSA.
To view helpful videos on YouTube, visit http://www.youtube.com/federalstudentaid.
The Federal Student Aid office is dedicated to allowing all Americans to have access to education, despite the costs. They use personal and family information to determine what you should be able to pay for school and allow you to take out loans for the rest. They work with most schools in the country and are vital to the Department of Education. Since they are dedicated to education, they are dedicated to students, who are essentially their “customers.” Their numerous avenues for support can all be accessed so that students do not feel overwhelmed about college or as if they can never go. If you need help, they are standing by, ready to make your education dreams come true.