Fresh Direct Customer Service Number

If you are a Fresh Direct customer and receive their food deliveries, you may have concerns you would like to address through the Fresh Direct customer service number. If you have questions about your account, food choices, delivery schedules, or more, you can reach the customer service team seven days a week. You can reach them by phone, email, contact form, mailing address, and social media.

To learn how to get in touch with a customer service agent at Fresh Direct, here are some ways to make the most out of your grocery delivery service!

Fresh Direct Customer Service Number

Fresh Direct is happy to assist its customers with any delivery or product concerns related to their grocery delivery of fresh produce and other food items right to their homes.

You can reach the customer service department Monday through Sunday from 6:30 am to 12:30 am 

Fresh Direct Customer Service Number: 1-866-283-7374 

En español: 1-212-897-3797

Fresh Direct Email Address

To email the customer service representatives at Fresh Direct, you can reach them at the email address below: 

Fresh Direct Email Address: service@freshdirect.com

The company will typically respond within one to three hours during their customer service business hours (Monday-Sunday, 5:30 am – 12:30 am).

Fresh Direct Contact Form

You can also use their website’s customer service contact form to send a direct message to Fresh Direct. You can enter your name, email, and concern about your food delivery to get a response during their customer service business hours.

Fresh Direct Contact Form: https://www.freshdirect.com/help/index.jsp.

Fresh Direct Mailing Address

If you have questions or comments for Fresh Direct that you would like to express through traditional mail, you can contact them at their headquarters at the mailing address below:

Mailing Address:

Fresh Direct
23-30 Borden Ave.,
Long Island City, NY 11101

Fresh Direct Customer Support Website

If you are looking for answers from Fresh Direct regarding your account, delivery status, coupon information, business and corporate customers, payment and billing, product requests, and more, you can find answers to them through their customer service support webpage.  You’ll find the contact form mentioned earlier and be able to browse FAQs for answers to common questions about delivery services or other issues you might have with your Fresh Direct service.

Fresh Direct Support Website: https://www.freshdirect.com/help/index.jsp

To find out delivery information such as home delivery areas and fees, you can find all of that information here: https://www.freshdirect.com/help/delivery_info.jsp

Fresh Direct Social Media

Fresh Direct offers its services to many of New York and surrounding states. They advertise specifically to those areas to reach their customer base by working with various food markets for their grocery delivery service. Their social media pages share photos and videos of their food with high-quality photos of fresh fruits, vegetables, and coffee. They also advertise specials on their Twitter and Facebook pages and share posts with customers. Other posts include philanthropic work Fresh Direct does with food banks and other organizations. Check out their social media pages below:

• Fresh Direct Facebook: https://www.facebook.com/FreshDirect
• Fresh Direct Twitter: https://twitter.com/FreshDirect
• Fresh Direct Instagram: https://www.instagram.com/freshdirect/?hl=en
• Fresh Direct LinkedIn: https://www.linkedin.com/company/freshdirect/
• Fresh Direct Pinterest: https://www.pinterest.com/freshdirect/
• Fresh Direct YouTube: https://www.youtube.com/FreshDirect

About Fresh Direct

Fresh Direct is a New York City-based online grocer. The company customer prepares groceries and meals in a kitchen and delivers them to residences and offices in the metropolitan area of New York City with next-day delivery. They have over 250,000 customers and have made more than 6 million orders. Fresh Direct offers dry and frozen goods and organic and locally grown foods. They also offer Kosher foods and sustainably sourced seafood. They also have a mobile app for quicker service.

Fresh Direct is headquartered in Long Island City and was founded in 1999 by Joe Fedel and Jason Ackerman. Fresh Direct has expanded its delivery territory to other parts of New York, like Westchester County and Nassau Fairfield County in Connecticut, Hoboken, Newark, Jersey City, Philadelphia, and Washington, D.C.

Fresh Direct Headquarters Location Map