If you are a Fresh Direct customer and receive their food deliveries, you may have concerns you would like to address through Fresh Direct’s customer service phone number. If you have questions about your account, food choices, delivery schedules, or more you can reach the customer service team seven days a week. You can reach them by phone, email, contact form, mailing address, and social media.
To learn about how you can get in touch with a customer service agent at Fresh Direct then check out the rest of this article!
Fresh Direct Customer Service Number
Fresh Direct is happy to assist their customers with any delivery or product concerns.
You can reach the customer service department Monday through Sunday from 6:30 a.m. to 12:30 a.m. The phone number is 1-866-283-7374. En español: 1-212-897-3797.
Fresh Direct Email/Contact Form
To email the customer service representatives at Fresh Direct you can reach them at firstname.lastname@example.org. The company will typically respond within one to three hours during their customer service business hours (Monday-Sunday, 5:30 a.m. – 12:30 a.m.).
You can also use the customer service contact form on their website to send a direct message to Fresh Direct. You can enter your name, email, and concern to get a response back during their customer service business hours here: https://www.freshdirect.com/help/index.jsp.
Fresh Direct Mailing Address
If you have questions or comments for Fresh Direct that you would like to express through the traditional mail you can contact them at their headquarters at the mailing address below:
23-30 Borden Ave.
Long Island City, NY 11101
Fresh Direct Live Chat
Unfortunately, Fresh Direct does not have a live customer service chat option on their website. You can message them online through social media, or you can always send an email with your direct message.
Fresh Direct Customer Support Website
If you are looking for answers from Fresh Direct regarding your account, delivery status, coupon information, business and corporate customers, payment and billing, product requests, and more you can find answers to them below:
You can also contact Fresh Direct on the contact form on the page listed above.
For an extensive look into your account with common questions and concerns as well as specific contact information check out this customer service information:
To find out delivery information such as home delivery areas and fees you can find all of that information here: https://www.freshdirect.com/help/delivery_info.jsp
To view frequently asked questions regarding Fresh Direct and delivery services visit the link below:
Fresh Direct Social Media Accounts
Fresh Direct offers their services to a large portion of New York and surrounding states. They advertise specifically to those areas to reach their customer base. On their social media pages, they share photos and videos of their food with high-quality photos of fruits, vegetables, and coffee. They also advertise specials on their Twitter and Facebook pages as well as share posts on their customers. Other posts include philanthropic work that Fresh Direct does with food banks and other organizations. Check out their social media pages below:
Fresh Direct’s Facebook: https://www.facebook.com/FreshDirect
Fresh Direct’s Twitter: https://twitter.com/FreshDirect
Fresh Direct’s Instagram: https://www.instagram.com/freshdirect/?hl=en
Fresh Direct’s LinkedIn: https://www.linkedin.com/company/freshdirect/
Fresh Direct’s Google+: https://plus.google.com/+freshdirect
Fresh Direct’s Pinterest: https://www.pinterest.com/freshdirect/
Fresh Direct’s YouTube: https://www.youtube.com/FreshDirect
About Fresh Direct
Fresh Direct is a New York City-based online grocer. The company customer prepares groceries in meals in a kitchen and delivers to residences and offices in the metropolitan area of New York City with next day delivery. They have over 250,000 customers and has made more than 6 million orders. Fresh Direct offers dry and frozen goods as well as organic and locally grown foods. The also offer Kosher foods and sustainably sourced seafood. They also have a mobile app for quicker service.
Fresh Direct is headquartered in Long Island City and was founded in 1999 by Joe Fedel and Jason Ackerman. Fresh Direct has expanded its delivery territory to other parts of New York like Westchester County and Nassau Fairfield County in Connecticut, Hoboken, Newark, Jersey City, Philadelphia, and Washington, D.C.