GM Financial Customer Service Number

GM Financial provides auto loan financing and auto loan payment options to customers who have recently leased or purchased a vehicle from the official GM company and authorized auto retailers. For those who have recently purchased a new vehicle, are experiencing issues paying your recent due payment, or are having issues with your GM Financial account, then their customer service team can be contacted through the following methods:

GM Financial Customer Service Number

GM Financial has multiple customer service numbers that can be used to contact a GM representative for assistance with their account, loan payments, and other resources. Their primary customer service number is a toll-free number that can be called for lease-end-related topics, repayment options, refinancing options, and more. GM Financial also provides an additional customer service number for customers with specific needs who require TDD services. GM Financial also provides a fax number for customers who need to submit payment information to their customer service team.

• GM Financial Customer Service Number: 800-284-2271 
• GM Financial Deaf or Hard of Hearing TDD/TTY Services: 888-998-0253 
• GM Financial Customer Service Fax Number: 877-999-7088
• GM Financial’s Customer Support Hours: Mon-Fri: 7 am – 6 pm CT, Sat: 9 am – 1 pm CT, Sun: Closed

GM Financial Text Support

GM Financial allows customers to engage with their customer service team by providing text support. By texting their number, their customer service team can provide answers to questions related to their account information, payment options, lease agreements, and other loan information. Both text numbers can be texted at any point for questions or concerns, and there is no charge from GM Financial, but when using their texting service, message and data rates may apply.

• GM Financial Info Text Support: Text* INFO to 53721 
• GM Financial Lease Text Support: Text* LEASE to 53721
• GM Financial’s Text Messaging Support Hours: Mon-Fri: 6 am – 8 pm CT, Saturday: 9 am – 3 pm CT, Sunday: Closed

GM Financial Mailing Address

Customers needing correspondence for legal disputes, statement requests, auto-refinancing agreements, and other legal matters can contact GM Financial through the mailing address listed below.

GM Financial Mailing Address:

GM Financial,
801 Cherry Street,
Ste. 3500.,
Fort Worth, TX 76102

GM Financial Email Address

Customers using GM Financial can also contact their customer service team through their email address. GM Financial’s email address can be contacted at any point to help assist with problems such as viewing statements, car registrations, identity theft, and other issues that can occur with their services.

GM Financial Email Address: customerservice@gmfinancial.com 

GM Financial Help Center

GM Financial’s help center focuses on offering solutions to the most commonly asked questions from customers. Their FAQ page provides a comprehensive list of categories that customers can search through for assistance with their accounts, payment options, deductions, leasing information, and more. Through these categories, customers can search through their list of common questions to receive answers regarding their financial services.

• GM Financial Help Center: https://www.gmfinancial.com/en-us/resources/faq.html

GM Financial Payment Options

Customers wishing to learn more about their available payment options can do so through GM Financial’s payment options page. This resource provides immediate access to customers looking for ways to make payments to their auto loans online by submitting their account type, financing type, and preferred payment method.

• GM Financial Payment Options: https://www.gmfinancial.com/en-us/resources/payment-options.html

Customers unable to find the resources they need can easily submit a message through their contact form. By logging into your GM Financial account, customers can contact their customer service team by sending them a message through their account messaging forum.

• GM Financial Contact Us Form: https://www.gmfinancial.com/en-us/myaccount/login.html.

GM Financial Mobile App

GM Financial also provides its customers with a mobile app to keep track of their account information, due payments, leasing agreements, and more. GM Financial’s mobile app can be downloaded for both IOS and Android and can also be used to contact their customer service team for more information.

• Google Play: https://play.google.com/store/apps/details?id=com.gmfinancial.myaccount 
• Apple Apps: https://apps.apple.com/us/app/gm-financial/id1437282503

GM Financial Social Media

GM Financial can also be reached out to through their social media. Their social media profiles allow customers to keep track of the latest updates regarding their services and can be used to inquire about specific questions or concerns regarding payments and account information.

• Facebook: https://www.facebook.com/GMFinancial/ 
• Twitter: https://twitter.com/gmfinancial 
• Instagram: https://www.instagram.com/gmfinancial/ 
• LinkedIn: https://www.linkedin.com/company/gm-financial 
• YouTube: https://www.youtube.com/channel/UCyBxXtwVGdnN0YWH5O7vw1g

Why Contact GM Financial Customer Service?

Individuals might contact GM Financial customer service for various reasons, including queries about payment options, lease agreements, and terms for auto finance. They may need assistance with managing their account through the GM Financial Mobile app or require guidance on the auto-pay setup. Customers are also contacted for information on financing solutions, including loans and leases for vehicles under GM brands and details on extended protection plans offered by General Motors Financial Company. Additionally, those looking for career opportunities or wanting to work with GM auto dealers for financing may benefit from contacting customer service.

What Kind of Questions/Services/Problems Can Customer Service Help With?

GM Financial customer service can assist with:

• Guidance on auto loan and lease options for both retail and business customers.
• Assistance with managing accounts through the GM Financial mobile app and understanding payment options.
• Support for lease-end processes, including lease extensions and refinancing options.
• Help with setting up automatic payments, understanding asset-backed securitization, and financial literacy programs.
• Information about current offers, financing solutions, and extended protection plans.
• Queries related to the general operations of GM Financial, its role within General Motors, and customer experiences.

About GM Financial

GM Financial is a financial services subsidiary of General Motors. Founded in 1992 and originally known as AmeriCredit Corp, GM Financial provides retail loan and lease programs through various auto dealerships throughout the country for customers with various credit spectrums. Today, the company operates globally throughout the United States, Latin America, Canada, and Europe.

GM Financial Headquarters Location Map