Guitar Center Customer Service Number

Are you looking for the Guitar Center customer service number? You’ve come to the right place to find that number and plenty of other convenient avenues of contact. Once you’ve connected with a service agent from Guitar Center, they can help you to open a Guitar Center credit card, purchase a gift card, make a return, get information about Guitar amps, bass accessories, sound modules, wireless systems, and more. Their trained experts can help whether you call them directly or use any of their other methods of contact listed below.

Guitar Center Customer Service Number

The customer service team at Guitar Center is the source of an immense amount of information about music equipment and accessories. When you call, you’ll be speaking to an expert on music, music software, and even podcasting gear. Whether you’re looking for your favorite sheet music or want help with amplifier accessories, effects plugins, microphone packs, or gig bags to carry it all in, they’re here for you. While guitars are in their roots, they carry a lot more than that! The modern guitar center can help with brass accessories, woodwind accessories, midi interfaces, euro rack accessories, keyboard accessories, fretted instrument accessories, gift card balances, and much more! This guitar store has been providing a range of musical instruments to its customers for decades, and its customer service team supports all of them!

Guitar Center Customer Service Number: 855-770-3373

Guitar Center Mailing Address

Although this is probably the slowest option for contacting a customer service agent, it can be the most convenient. Instead of waiting on hold, you can simply write down your issue and send it off to a service agent. They will then have ample time to ensure you are getting the best help and will send you a response. The agent who receives your message will be able to help you make a payment on your credit card bill, enroll in pro coverage, schedule an in-store pick-up, manage your subscriptions, update your account information, and help you put a product on layaway. It isn’t a fast service, but it is excellent support for non-urgent or complex issues requiring additional attention. Use the following address to start your correspondence.

Guitar Center Mailing Address:

Guitar Center
5795 Lindero Canyon Rd.,
Westlake Village, CA 91362

Guitar Center Live Chat

Another great way to get in direct contact with a service agent is through their live chat feature. When you visit https://www.guitarcenter.com/customer-service/# and click “Chat,” you can start a conversation with an expert. You can instant message back and forth, explaining your problem and receiving immediate feedback. This means you can resolve your issue without ever leaving your desk. This is especially helpful if you need information about a recent order, need to ask a question about their policies or warranties, need to order a gift card, want to start a return, need to update your account information, or want to leave website feedback. The agent you talk to will be helpful and work quickly to get you back to your busy day.

Guitar Center Customer Support Website

Filled with an extensive database of frequently asked questions and helpful articles, the Guitar Center website is the perfect place to go when you need immediate help outside of business hours. The frequently asked questions include topics like checking gift card balances, tips for outlet recording, the latest eurorack accessories, amplifier accessories, effects plugins, and more. They can also help you with the Guitar Center Gear Card, making a return, tracking an order, finding a store, and much more. You’re never far from help when you visit https://www.guitarcenter.com/faq/?page=3. Once you look through the site, you may find that you don’t need a live agent after all. The information you need is listed right on the site.

Guitar Center Social Media

These days, social media is one of the best ways to connect customers with the company they are buying from. Not only is it great for advertising, but it is also great for providing the latest gear news and letting customers help each other with everything from concert percussion, drum practice, using music software, and their favorite setups with podcasting gear. When you visit the pages that Guitar Center provides, you can look through the posts others have made about similar problems or make your own and wait for helpful responses from service representatives and other customers alike. Use the links below to check out the social media page on your favorite platform.

• Guitar Center Facebook: https://www.facebook.com/GuitarCenter.
• Guitar Center X/ Twitter: https://twitter.com/guitarcenter.
• Guitar Center YouTube: https://www.youtube.com/guitarcenter.

Guitar Center Return Policies

Guitar Center has established a return policy aimed at ensuring customer satisfaction. Should a customer be dissatisfied with their purchase for any reason, they are allowed to return the product in its original condition within 45 days of delivery, with certain exceptions. The product must be returned in mint condition, without signs of wear or use, including belt-buckle or pick scratches, scuffs, dings, or scrapes. It is also required to include all original packaging, manuals, warranties, and accessories to avoid a return handling charge or a minimum 15% restocking fee. Specific items such as recording devices, DJ equipment, workstation keyboards, rack signal processors, and lighting/fog machines must be returned by 14 days after the purchase. Vintage instruments have a more limited return window of 3 days. There are no returns accepted for clearance items, discontinued items, Apple hardware, opened software, software downloads, books, CDs, videos, vinyl records, turntable cartridges, tubes, in-ear buds, earplugs, and monitors.

Guitar Center’s policy is designed to prevent abuse of its return privileges. Customers who frequently violate this policy by making excessive returns may face limitations or suspension of their return privileges. Guitar Center offers prepaid return shipping labels for all returns, but the customer is responsible for the return shipping costs, which are deducted from the refund unless the return is due to an error on Guitar Center’s part or the product is defective.

For international returns, Guitar Center treats them similarly to domestic returns, requiring customers to place a new order for the desired item and return the original item for a refund. Guitar Center then refunds the cost of the original item along with any taxes or duties paid. The refund process typically takes two to three weeks from the time the return is shipped.

45-Day Lowest Price Guarantee

Guitar Center is committed to ensuring total customer satisfaction by offering the lowest price guarantee. The company promises full protection if a customer finds the identical item advertised for a lower price by an authorized US dealer within 45 days of their purchase from Guitar Center. Customers are encouraged to bring in the advertisement, even if it’s from Guitar Center, along with their original receipt, and Guitar Center will refund 100% of the price difference. This guarantee applies at the time of purchase as well. For claims made via the Internet, customers are directed to contact Guitar Center’s online support or call their customer service number.

45-Day Satisfaction Guarantee

Guitar Center’s primary goal is customer satisfaction. Suppose a customer is not completely satisfied with their purchase for any reason. In that case, they can return the purchase in its original condition within 45 days of purchase for a full refund, subject to certain exceptions. Returned items must be in an unblemished, brand-new condition, free from wear or use, and include all original packaging, manuals, warranties, and accessories to avoid a return handling charge. Specific items like recording devices, DJ equipment, workstation keyboards, rack signal processors, and lighting/fog machines must be returned within 14 days. Vintage instruments have an even shorter return period of 3 days. Items not eligible for return include clearance items, discontinued items, Apple hardware, opened software, software downloads, books, CDs, videos, vinyl records, turntable cartridges, tubes, in-ear buds, earplugs, and monitors. Customers can return their online purchases at the nearest Guitar Center retail location to avoid shipping fees.

Exceptions and Policies

Abuse of Return Privileges: Guitar Center’s return policy is designed to ensure customers do not get stuck with unsuitable gear. However, those who frequently abuse this policy by making excessive returns may face limitations or suspension of their return privileges.

International Returns: Customers should refer to their packing list for international return instructions. For assistance, Guitar Center’s customer service team is available to help.

Requesting a Return: Customers must contact Guitar Center to obtain a return authorization to initiate a return. Online orders not returned to a retail location should be shipped to the specified Guitar Center address.

Additional Policies

Repair Disclaimer: Guitar Center aims to simplify the repair process but does not own or operate repair service centers. While they can refer customers to local independent repair service centers and sometimes facilitate equipment transportation, Guitar Center accepts no responsibility for loss or damage to customer-owned merchandise or the quality of repairs performed by third parties.

Cash Refund Policy: For cash purchases over $25.00, refunds will be issued by check.

Special Limited Edition and Vintage Musical Instrument Deposits/Preorders: Guitar Center offers vintage and special limited edition instruments with the understanding that supply is extremely limited. Deposits, credits, and preorders do not guarantee receipt of the instrument but place the customer on a priority list. If Guitar Center cannot deliver the instrument due to limited availability, a full deposit refund will be provided.

What is Amp Modeling?

Amp modeling is increasingly becoming a standard feature in today’s solid-state guitar amplifiers. This technology involves creating a digital replica, or “clone,” of the characteristic sound that a specific amplifier is renowned for. For instance, a Mesa Rectifier is celebrated for its dense, high-gain sound. When a company decides to model this amplifier, it meticulously measures every aspect of the amplifier’s performance, including its frequency response, how its sound varies at different volumes, the way it interacts with various room acoustics, and its compatibility with different speaker cabinets. Following this detailed analysis, the collected data is digitally processed and encoded onto a microchip. This microchip is then integrated into an amplifier to reproduce the “modeled” sound of the original amp. Although these models do not exactly replicate the sound of the original amplifiers, they can produce exceptionally pleasing audio qualities. Some argue that achieving a perfect match between a modeling amp and its analog counterpart is unattainable, emphasizing that a model is merely a digital representation, not a duplicate of the original.

The advantage of amp modeling lies in its appeal to guitarists who may not have the means to acquire multiple vintage or boutique amplifiers but desire the tonal versatility that such a collection would offer. Some players have a particular fondness for the sound produced by modeling amps and appreciate the convenience of being able to save presets for their favorite tones. Given the extensive range of options that modeling amps provide, fine-tuning them to achieve the desired sound can be time-consuming. The use of presets simplifies the process, allowing players to easily recall meticulously crafted tones. This feature is especially useful compared to non-preset amplifiers, where even a minor adjustment to a knob can significantly alter the sound, potentially leading to the frustrating task of rediscovering a previously set tone.

About Guitar Center

Guitar Center is a premier instrument and music store. They have grown into a huge, well-known chain that operates in multiple states across the country. Whether you are just getting started or you have plenty of experience in the guitar or instrument industry, you are sure to find the products you need. Their service agents are even trained to help you learn how to take care of your instruments and get the most life out of them.

Guitar Center Headquarters Location Map