Hotel Tonight Customer Service Number

Customers can contact their support team through Hotel Tonight’s customer service number for assistance with time-sensitive trips while ensuring they stay at a great hotel. They’re proud to serve both European users and non-European users by helping them find great deals and the cheapest time to stay at their location. Hotels are available from Los Angeles to the United Kingdom and through a growing list of other countries. The HotelTonight app is available through the app store and is designed to protect personal data and accommodate the applicable law in your country. You can manage consent preferences, make accessibility requests, list extra guests who will frequently travel with you, and much more. It’s recommended that customers seeking assistance from Hotel Tonight call their number 72 hours ahead of time to receive proper assistance with their bookings, and their support team is available 24/7.

Hotel Tonight Customer Service Number: 877-522-3344

Hotel Tonight Mailing Address

Hotel Tonight’s mailing address can be used for business correspondence with their company, including legal claims, public relations, investments, and other related concerns. Customers seeking help with their bookings can either contact their customer service number or email address or log into their Hotel Tonight account to contact a representative.

Hotel Tonight Mailing Address:

901 Market Street,
Suite 310,
San Francisco, CA 94103

Hotel Tonight Email Address

Customers can gain assistance purchasing hotel reservations, payment methods, HT perk rewards, account management, and other related concerns through this email address. Customers can expect a response within 24 to 48 hours by emailing their customer service team ahead of time. 

Hotel Tonight Email Address: help@hoteltonight.com

Hotel Tonight Help Center

Through Hotel Tonight’s FAQ support center, customers can learn more about their available services, including bookings, cancelations, pricing options, HT perks, and other features. Customers can learn about booking guest rooms, taking advantage of free parking, finding hotels on Google Maps, determining if a hotel has stunning views and much more. 

Hotel Tonight FAQ: https://www.hoteltonight.com/faq

Hotel Tonight Help Center: https://www.hoteltonight.com/customer-support

Hotel Tonight Mobile App

Hotel Tonight’s services can also be accessed on the go through their mobile app, which is available for both IOS and Android devices. Customers can book hotel reservations, make payments, receive HT perks, and contact their support team for assistance while traveling through the Hotel Tonight mobile app. This tool can be found on the app store and is essential for those looking for the cheapest time to stay at a hotel with free parking, and available guest rooms, qualifies for coupons, or provides amenities without an additional fee. It’s a great way to find affordable rates at popular hotels for both non-European users and European users alike. You can find the app available for download at either of the most popular app store locations listed below.

Google Play: https://play.google.com/store/apps/details?id=com.hoteltonight.android.prod 

Apple Apps: https://apps.apple.com/app/id407690035?mt=8

Hotel Tonight Social Media

Customers wishing to keep up with the latest from Hotel Tonight can follow them on social media. Customers can receive deals on hotel reservations through their social media accounts, and learn about new travel city destinations and other content.

• Hotel Tonight Facebook: https://www.facebook.com/HotelTonight/ 
• Hotel Tonight X/ Twitter: https://twitter.com/hoteltonight 
• Hotel Tonight Instagram: https://www.instagram.com/hoteltonight/
• Hotel Tonight LinkedIn: https://www.linkedin.com/company/hoteltonight

Hotel Tonight Frequently Asked Questions

Do I have the ability to choose my room type? 

Sometimes, there are multiple options available, even with our best last-minute rates. In other cases, your room type will be assigned at the point you check-in. When the option to select a room type is available, you’ll see the option to choose before you begin the booking process. Regardless of type, every room will accommodate at least two adults, with some hotels charging an additional fee if more than two people are present.

Can I book a room for additional nights? 

Based on the availability at the hotel, you may be able to book a stay for up to 14 days. The available date range will be displayed when choosing your check-in and checkout dates.

Can I book a room in advance? 

Absolutely! You can choose to book your stay up to 100 days ahead of your check-in date.

How late is it possible to book a room? 

You must book your room by 2 am on the first night of your stay at the local time for that hotel’s location.

Is it possible to book more than one room? 

Certainly! Up to 4 rooms can be locked down as part of a single booking. You just need to open the customized search menu found at the top of the search results screen and indicate the number of rooms you’ll be booking for your stay.

Can a guest’s name be added to my booking? 

Yes! Before you complete your booking, be sure to select “Guest Names” to find the area where these names can be added. They can also be added before you make any bookings to make last-minute trips easier in the future.

Are there options for early check-in, amenities, or a specific room? 

These are offered at the hotel’s discretion and must be discussed with them directly by calling the hotel. Their response will be based on policy and availability and may come with additional charges.

Does HotelTonight business travel integrate with my Concur Account? 

It certainly does! You just need to visit the Concur App Center and connect your two accounts. Having done this, you’ll be provided with the option to send a booking receipt to concur on a case-by-case basis. This allows you to use your Hotel Tonight account for personal travel as well as business travel. To connect your Concur account, find the account detail page in the HotelTonight app. Customer support will be available for help at both Concur and HotelTonight for this feature.

Where do I get a copy of my receipt? 

When you select your booking, you’ll find the option to send a receipt to yourself. VAT and .pdf receipts are not available, but the receipts can be sent to a linked Concur account.

If a problem occurs or a room has been mistakenly booked, is it possible to cancel or get a refund? 

Unfortunately, this isn’t likely without advance hotel approval. The majority of rooms offered via HotelTonight are keyed for last-minute trips, making their rooms non-transferable, non-modifiable, non-refundable, and non-cancellable. The great deals, stunning views, and great hotel offerings provided by Hotel Tonight are possible due to this policy. However, you may see different terms during your checkout process, as these policies are all at the hotel’s discretion.

Can I change the currency the prices of hotels are displayed in? 

Yes! Just go to the account, select a currency, and change which currency you wish to see the price listed in. However, the coupons you are offered are based on the location indicated in the personal data on your device. However, when you redeem them, they will be converted to your preferred display currency. At this time, it’s not possible to change your display currency on the website, but the HotelTonight app does have this capability!

I’m seeing hotels pop up in English despite my device being set to my local language; why? 

Our app and the majority of the popular hotels we work with have been translated into additional languages, but some still only display in English. Converting them is a big and ongoing job, so we focused on those hotels and locations that are the most frequently selected travel destinations. We anticipate increasing the number of languages available and continuing to translate the remaining hotels as time goes on and our membership grows.

Why are only a limited number of hotels displayed? 

The primary reason we limit the hotels we list is we want to make sure your hotel room meets a certain standard of quality. We won’t list just any hotel. Every location has to meet certain standards to guarantee a great guest experience. This is easier to achieve when we focus on quality and avoid overwhelming our users with options.

Why are there locations listed outside of my searched destination? 

A hotel room at nearby locations is provided to ensure you have a robust list of options. Be certain to check the hotel address when selecting a destination to ensure it works for your trip.

Can I favorite a hotel in the HotelTonight app? 

Absolutely! Favoriting a hotel in the app makes it easy to set up last-minute trips and be sure there’s room for extra guests. Every hotel profile has a heart next to it that you can tap to favorite it. Hotels on this list will be added to your favorites list, accessible by tapping the heart tab in the HotelTonight app. You can also search for a hotel by name and location and then select it to be added to your favorites list. If a hotel from your favorites list doesn’t appear as part of your search, there are no rooms available there for your search dates.

Why am I unable to add a new favorite hotel?

There is a limit of 15 favorites on the app at this time. To favorite a new hotel, you’ll have to remove one of the existing favorites to make room if you’ve hit this limit. 

About Hotel Tonight

Hotel Tonight is a travel agency and metasearch engine designed to help people book last-minute hotel reservations while traveling. Owned by Airbnb, Hotel Tonight is accessible through its website and mobile app and operates in over 40 countries worldwide. Since 2010, the company has expanded from same-day bookings to 7 days in bookings for an easy traveling experience.

Hotel Tonight Headquarters Location Map