Katapult Customer Service Number

Securing good real estate is a hurdle even the most seasoned business owners have trouble clearing. Katapult offers customers lease and lease-to-own purchase options, working with retailers such as Wayfair, Lenovo, Nectar Sleep, and other brands to provide affordable, alternative payments. With a Katapult lease contract, their businesses can thrive in the real estate they need, even with little to no credit history.

Katapult also provides merchants with eCommerce websites and in-store marketing services for lease and lease-to-own options, giving small businesses better control over their finances. Customers looking to speak with an agent can contact Katapult’s customer support team in the following ways.

Katapult Customer Service Number

Whether you need help finalizing a lease agreement, choosing a financing option, updating a payment method, setting up recurring payments, settling late fee charges, using marketing resources, or another issue, Katapult has a customer service number that puts you in touch with the right person. See below for the number to call.

Katapult Customer Service Number: 833-528-2785

Knowing that running a business is often a 24/7 job, the Katapult customer service department is open every day of the week. You can reach a representative Monday through Friday from 7:00 am CST to 11:00 pm CST, Saturday from 8:00 am CST to 9:00 pm CST, and Sunday from 10:00 am CST to 8:00 pm CST. 

Katapult Mailing Address

You may be more comfortable corresponding with Katapult by mail, especially if you’re dealing with a legal dispute, submitting an inquiry, or providing feedback. It also makes a great payment option. The corporate office receives mail at the address below.

Katapult Corporate Mailing Address:

Katapult
27 W. 24th Street,
Suite 1101
New York, NY 10010 

However, the office in Plano, TX is sometimes better for general customer service issues. Use this address if you would rather communicate that way.

Katapult Mailing Address:

Katapult Group, Inc.
5204 Tennyson Pkwy.,
Suite #500
Plano, TX 75024 

Katapult Email Address

You can also reach Katapult’s customer service team through the email address. When emailing their agents, provide all your contact information, including phone numbers, email addresses, and/or fax numbers, so the representatives will have no trouble contacting you. The average turnaround time for a response is 24 to 48 hours, so only use this contact method for non-urgent issues.

Katapult Email Address: help@katapult.com

Katapult Help Center

Katapult’s help center provides customers and merchants with informative articles about various aspects of their concerns. Their customer section provides information about various lease agreements, charged late fees, credit score impacts, payment processing, and other financial concerns. For merchants, business owners can learn about making down payments for agreements, how deliveries affect funding, what to expect from the the pre-approval process, and other topics.

Since business owners and merchants usually have different concerns, Katapult has set up two different FAQ pages. Go to the one that best suits your needs.

Katapult FAQ for Business Owners: https://katapult.com/katapult-for-business/faq/ 

Katapult FAQ for Merchants: https://katapult.com/katapult-for-shoppers/faq/ 

If you’re a business owner or retailer looking to establish a lease agreement as soon as possible, Katapult offers a contact form to get you started. You’ll hear back from a representative within 48 hours.

Katapult Application Form: https://katapult.com/app/get-started 

Katapult Development Resources

Katapult’s developmental resources provide platform integration solutions for merchants. These solutions include JS plugins and direct APIs to hosting websites such as Shopify, OpenCart, and Woo Commerce. If you want to see how much you can learn about them without calling customer service, click on the link below.

Katapult Development Resources: https://www.katapult.com/development-resources/

Katapult Live Chat

Katapult’s live chat feature works through an automated system to provide customers with direct answers to questions and concerns before allowing customers to reach out to a representative. Customers who cannot find answers through their live chat feature can request to speak to a representative by phone.

Katapult Live Chat: http://go.katapult.com/chat

Katapult Contact Us Form

Do you still need to be convinced to select Katapult as your leasing partner in the first place? Are you a current customer interested in additional services but want to see how they work first? 

Current and prospective customers and merchants can schedule a demonstration of Katapult’s products and services through the company’s contact form. You’ll hear back from a representative who set up the demonstration within a few days after submitting your information.

Katapult Support Request Contact Form: https://go.katapult.com/schedule_demo

Katapult Mobile App

Katapult’s mobile app is versatile and easy to use on the go. No matter where you are, you can use it to set up fixed monthly payments, update your account, review your lease purchase agreement, or perform numerous other tasks. Customer service is also just a few taps away if a problem arises. The app is available on both IOS and Android.

Google Play: https://play.google.com/store/apps/details?id=com.katapult.katapultapp 

Apple Apps: https://apps.apple.com/us/app/katapult-shop-lease-to-own/id1612074883

Katapult Social Media

Customers and merchants can follow Katapult on social media to keep up with updates from their company, including company news, blog posts, new career opportunities, and more. Users following social media can also connect to Katapult’s customer service team through messaging platforms.

• Katapult Facebook: https://www.facebook.com/katapult.pay/ 
• Katapult Twitter: https://twitter.com/katapultpay/ 
• Katapult LinkedIn: https://www.linkedin.com/company/katapultpay/

About Katapult

Katapult is a point-of-sale payment platform providing alternative purchasing solutions for consumers and retailers. Founded in 2014, the company provides integrated platform systems allowing retailers to grow in revenue and providing lease agreements for consumers wishing to own the latest products through their favorite brands.

Customer Service Number: 833-528-2785 

Mailing Address:

27 W. 24th Street,
Suite 1101,
New York, NY 10010

Website: https://katapult.com/ 

Contact Points: Phone, Social Media, Live Chat Services 

Supported Services: leasing services, online financial services.

Katapult Headquarters Location Map