As well as being a department store and retail chain, Kohl’s has become a major hub for online shopping in the United States. The Customer Service page on Kohl’s website is a helpful resource for customers who are requiring support with any of a variety of potential issues, problems, or situations. The page is split quite evenly between “Kohl’s Charge” and “Kohls.com” & “Yes2YouRewards” service options, which all represent different facets of the Kohl’s shopping enterprise. Many customers end up on the page needing to engage with Returns & Exchange services, online account inquiries, information regarding promotions and coupons, shipping information, and more; the page tells the customer how to return an item purchased at Kohl’s, see where an item they have ordered through mail has gotten to, or change their account information online, the clearly indicated links on the page will surely guide them to the assistance they require. Each subheading on the page also leads to its own branch of Frequently Asked Questions. Beyond this landing page, there is also a Contact Us page which tells the customer how to contact a live person regarding any of the products or services offered by Kohl’s.
Kohl’s Phone Numbers
Kohl’s provides several numbers, each with a specific purpose. For the fastest results, you can save time by calling the number specific to your situation to speak with an employee who specializes in solving the issues, questions, and problems you may be experiencing.
The best way to contact a live person with concerns or questions about Kohl’s services can be reached between 7:00 AM and 9:00 PM from Monday through Saturday, or between 8:00 AM and 9:00 PM on Sunday (Central Time).
To speak with a Kohl’s Charge Account representative- which can also be done digitally from your mobile device- call (855) 564-5748.
To speak with a Kohls.com representative, call (855) 564-5705.
To speak with a Kohl’s Yes2You Reward Service representative- which can also be done by engaging with the Yes2You Rewards app- call (855) 564-5751.
Kohl’s Corporate Headquarters Mailing Address
Although individual locations may be best for many types of inquiries- you can reach the corporate headquarters of Kohl’s using standard mail by addressing your written mail to the address listed below. It should be noted that this is generally not the most helpful or effective way to contact Kohl’s.
Kohl’s Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
Kohl’s Customer Service Website
The Kohl’s Customer Service web page, which can be accessed from their main website, is full of an abundance of resources for customers who may be experiencing a wide variety of situations in which they require assistance. Practically, the page acts as a gateway to carefully curated information. From the customer who is needing assistance in optimizing their online shopping experience to the customer who is trying to return an item without the proper receipt typically required to do so, the Customer Service page allows you to access the proper page to move further in your experience with Kohl’s. The page, https://cs.kohls.com, is indicative of the many services which are performed and offered by Kohl’s.
Largely, the page is separated into categories regarding the three major sales operations within Kohl’s: “Kohl’s Charge,” “Kohls.com,” and “Yes2You Rewards.” Yes2You Rewards is a point system which gives customers “points” with every purchase they make at Kohl’s locations or on Kohls.com; the Customer Service page directs customers to specific pages which tell the shopper how much “Kohl’s Cash” they have accrued, as well as showing them the potential rewards and returns. The “Kohls.com” options allow customers to reset their login info, give people access to options for order payments and gift registry, and allows people to see what products are in stock at select Kohl’s locations. “Kohl’s Charge” allows customers to register their account to access free online payments for the form of store-based credit; customer service-wise, the page allows people to seek resources to manage their online accounts, secure their personal info, and apply for the Kohl’s Charge program.
Kohl’s Social Media Accounts
Kohl’s effectively engages with their consumer base using a multitude of social media platforms. You can find Kohl’s communicating with its customer audience on various online platforms, including Facebook, Twitter, Instagram, and YouTube. The Kohl’s brand has developed a reputation for focusing on its users and creating quality content featuring the external and internal workings of the company.
For Facebook, visit https://www.facebook.com/kohls
For Twitter, visit https://twitter.com/kohls
For Instagram, visit https://www.instagram.com/kohls
For LinkedIn, visit https://www.linkedin.com/company/kohls-department-stores
With a headquarters in Menomonee Falls- a suburb of Milwaukee- this Wisconsin based department store has managed to expand to the point of having over one thousand stores. Today, you can find a Kohl’s in any state other than Hawaii. Edging out J.C. Penney, Kohl’s became America’s largest department store chain in early 2013 in terms of quantity of stores. When ranked by revenue, Kohl’s was the 20th largest retail chain in the country as recently as 2013, and second largest department store retailer.