Microsoft Xbox Customer Service Number

If you’re after Microsoft Xbox’s customer service number because your console won’t start or won’t update properly, you want to learn more about the Xbox Series X, or you want to ask about the benefits of Xbox Game Pass, we are here to help you. Although there’s no customer service number to call yourself, we will show you how to receive a call back from their support department.

There are also numerous other ways to contact Microsoft support for help with your Xbox, Game Pass, or app purchases. For example, you can talk to a real person via live chat and use the company’s dedicated support website to find the answers you need quickly and conveniently. Continue reading this guide to contact Microsoft Support for Xbox questions.

Microsoft Xbox Customer Service Number

To talk to Microsoft Xbox customer service, you will need to request a call from their support team. They do not provide a number that you can dial directly, but their callback service can get you in touch with a representative quickly to address your issue.

To request a call, visit https://support.xbox.com/en-US/contact-us. Then, select the category that applies to your issue, such as fixing a problem with your Microsoft account or fixing a problem with your Xbox console. You can also add a more detailed explanation for the specific issue you’re having to pull up a menu of pre-addressed questions that might help you. You will then be prompted to talk to a virtual assistant. Skip this step by selecting the “No Thanks” button. Next, the form will direct you to a list of sub-categories. Again, choose the one most relevant to your issue. Next, select the “Request a call from Support” option and enter your name, phone number, and a description of the problem to get a call back from a Microsoft Xbox representative.

Remember, you can only receive a callback between 6 am and 5 pm PT, any day of the week, so try to get your request in as early as possible in the day for the best chance to receive a call back the same day.

If you wish to purchase an Xbox, game, or accessory, call:

The Microsoft store sales department at 1-877-696-7786. Remember, this number is only for making a purchase or for technical problems with the Microsoft Store website.

Microsoft Xbox Live Chat

If your Xbox is experiencing power outages, you want to turn off auto-renewal for an Xbox subscription, or you have another technical or billing question, you should try the company’s live chat option. It provides a quick way to contact the company without waiting for a callback.

Start by visiting https://support.xbox.com/en-US/contact-us. You will initially be asked to select a relevant category. Upon doing so, you can then opt to chat with a virtual assistant. Select this option and then describe your problem. The virtual assistant will then try to solve it, but if it can’t find a solution, you’ll have the option to select a live chat with an agent.

In some cases, you may also have the option to chat with a volunteer from the Microsoft Tech Community. This option is subject to availability, but it’s another potential way to get the help you need with your Xbox console or games.

Microsoft Xbox Customer Support Website

The company operates a dedicated support site. If you are having an issue with your billing cycle, have questions about an Xbox product, have had an unsuccessful Xbox update, or have another technical or billing problem you need help with, then you will likely find answers on this site. Select which area you need help in, and you’ll get answers to the most common questions and problems.

Microsoft Xbox Customer Support Website: https://support.xbox.com/en-US/ 

Microsoft Xbox Forums

The Xbox forums are a consumer-run database of threads with questions and answers about Xbox consoles, games, technical support, and more, similar to the Microsoft Tech Community for other Microsoft products, like the Surface Go. If you don’t want to wait for a call back from the tech support team or you think someone else may have already asked your question and found an answer, you can visit the Microsoft Xbox Forums for help. Other Xbox users and Xbox experts from the Microsoft team are available on the forums, so you can get help from your peers and technical support representatives, usually in just a few minutes after posting a question. Be sure to log into your account first before posting a question.

Microsoft Xbox Forums: https://answers.microsoft.com/en-us/xbox/forum 

Microsoft Xbox News Site

If you want to stay updated with the latest Xbox news, consider bookmarking the Xbox news site. Here, you’ll find news articles about new game releases, console updates, and Xbox services, like price protection and Xbox cloud gaming. You can get answers to some of your questions about your Xbox device or a recent update that you didn’t know about.

Microsoft Xbox News Site: https://news.xbox.com/en-us/?xr=footnav 

Microsoft Xbox System Updates

When Microsoft releases a new update for their Xbox systems, you can read details about the update on the system updates page, whether you’re looking for help with the Xbox One or select Xbox Series X systems. Bookmark the page to reference whenever you need it. This is an excellent place to visit when you want to see whether an issue you’re experiencing might be related to a new update or just to keep yourself abreast of the latest features and technical changes to your console.

Microsoft Xbox Social Media Accounts

Microsoft Xbox holds several other social media accounts for marketing its products and connecting with customers around the world. These social media pages share updates on games, consoles, and Xbox services, giving you all the information you need to continue enjoying your Xbox Series S, Xbox One, or other console. You can also send direct messages to Microsoft Xbox or tweet the company if you need further technical support with your Xbox.

• Twitter Support: https://twitter.com/xboxsupport 
• Facebook: https://www.facebook.com/xbox/
• YouTube: https://www.youtube.com/user/xbox

About Microsoft Xbox

Xbox is a gaming brand created by Microsoft that released its first console in November 2001. Since then, the brand has released a range of consoles, games, streaming services, and the company’s online services known as Xbox Live and Xbox Game Pass. To date, hundreds of millions of Xbox consoles have been sold worldwide. This has resulted in Xbox becoming one of the strongest video gaming brands globally alongside another well-known name: Sony PlayStation.

Microsoft Xbox Headquarters Location Map