Navient is a financial services institution which provides solutions regarding asset management in healthcare, education, and all levels of government; reaching their customer service phone number, among other services, can be easily achieved through engaging with their online resources. Navient also assists Americans in the attainment of their financial goals through in-depth consultation, services, and general support. The company’s headquarters are in Wilmington, Delaware.
Navient prioritizes three main types of loan servicing: Department of Education Loan Servicing, which sees Navient as one of only a few companies that can provide student and parent federal loans for the U.S. Department of Education- assisting their customers in paying loans and building credit and teaching financial literacy in the process. Another is Private Student Loan Servicing, which are different than Depart of Education Loans. Also, Navient excels at Business Processing Solutions, recovering billions in the name of taxpayers through business processing at a level that sees Navient among the best, most accountable, and most trustworthy high-performance financial industry leaders in the United States of America.
Navient’s “Contact Us” page provides a variety of options for contacting the company, divided into categories such as the type of loan, the type of inquiry, and more. Phone numbers, mailing addresses, and email addresses for each different element of Navient’s operations are provided on this comprehensive page.
Navient Phone Numbers
Navient offers different numbers for all of its core services.
For general inquiries, call 1-800-347-2683.
For inquiries regarding Federal Family Education Loan Program or Health Education Assistance Loans, call 1-800-347-2683.
For inquiries regarding Loans Through the U.S. Department of Education, call 800-722-1300; from Monday to Thursday, customers can speak to a representative from 08:00 to 21:00 or Friday from 08:00 to 20:00 (Eastern Time).
For inquiries regarding Private Loans, call 888-272-5543; from Monday to Thursday, customers can speak to a representative from 08:00 to 21:00 or Friday from 08:00 to 20:00 (Eastern Time).
For inquiries regarding Military benefits, call 855-284-4879; from Monday to Thursday, customers can speak to a representative from 08:00 to 21:00 or Friday from 08:00 to 20:00 (Eastern Time). Or, if a customer is abroad, they can call toll-free at 888-272-5543 or direct at 317-570-7397.
For school employees, customers can speak to a CollegeServ representative by calling 888-272-4665.
Navient Mailing Address
Reaching Navient via mail is not recommended as being the most expedient way of processing customer comments, questions, complaints, or compliments, but they can be reached by addressing a letter to the following addresses:
General Correspondence & Submitting Documents
P.O. Box 9500
Wilkes-Barre, PA 18773-9500
Or, to make a payment through the mail, a customer send a letter to this office:
Payment Address for Borrowers
P.O. Box 9533
Wilkes-Barre, PA 18773-9533
Navient Customer Service Website
Navient’s “Contact Us” page offers sections of one single webpage dedicated to each of the many services provided by Navient: https://www.navient.com/about/contact-us/. The information for each type of aforementioned loan is organized in such a way that the customer simply has to scroll down the page to find the hours, addresses, and phone numbers associated with Navient’s services to find the best and fastest way of contacting the customer service representative who will expedite the process in the most efficient way.
Navient Social Media Accounts
Navient can be found on Facebook, Twitter, Google+, Youtube, and LinkedIn during their typical business hours- Monday to Friday, 08:00 to 17:00 (Eastern Time). Customer service inquiries can be made through these interactive platforms. As long as comments remain on topic, Navient is proficient at communicating with its customer base through social media.
For Twitter, visit https://twitter.com/Navient
For Facebook, visit https://www.facebook.com/Navient
For LinkedIn, visit https://www.linkedin.com/company/Navient
For YouTube, visit https://www.youtube.com/user/navientsocial
For Google+, visit https://plus.google.com/112881260630326784849
Navient is a public financial services corporation that was founded in 2014. With operations based in Wilmington, Delaware, Navient is perhaps most well-known and widely utilized for their student loans services, which are varied and comprehensive. The company manages nearly $300 billion in student loans alone on an annual basis and employs roughly 6000 individuals around the United States. In total, Navient’s assets were worth 146.4 billion in 2015.