Navient Customer Service Number

Navient is a financial services institution that provides solutions regarding asset management in healthcare, education, direct loan or student loan, Public Service Loan Forgiveness (PSLF), and all levels of government; reaching their customer service phone number, among other services, can be easily achieved through engaging with their online resources. Navient also assists Americans in attaining their financial goals through in-depth consultation, services, and general support. The company’s headquarters are in Wilmington, Delaware.

Navient prioritizes three main types of loan servicing: Department of Education Loan Servicing, which sees Navient as one of only a few companies that can provide student loan refinancing and parent federal loans for the U.S. Department of Education- assisting their customers in financial aid, federal student aid, direct consolidation loan, and building credit and teaching financial literacy in the process. Another is Private Student Loan Servicing, which is different from Department of Education Loans. 

Also, Navient Corporation excels at Business Processing Solutions, recovering billions in the name of taxpayers through business processing at a level that sees Navient among the best, most accountable, and most trustworthy high-performance financial industry leaders in the United States of America.

Navient’s contact information page provides a variety of options for contacting the company, divided into categories such as the type of loan, the type of inquiry, and more. Phone numbers, mailing addresses, and email addresses for each different element of Navient’s operations are provided on this comprehensive page.

Navient Customer Service Number

Are you having trouble accessing your account, or is the repayment procedure unclear to you? Is the federal student loan policy or the American education services not meeting your standard repayment plan? Navient offers different numbers for all of its core services to borrowers.

FFELP Loan and HEAL Loan: 888-272-5543

Monday 8 am – 9 pm, Tuesday and Wednesday 8 am – 8 pm, and Thursday and Friday 8 am – 6 pm ET

For inquiries regarding Loans Through the U.S. Department of Education, call 800-722-1300; from Monday to Thursday, customers can speak to a representative from 08:00 to 21:00 or Friday from 08:00 to 20:00 (Eastern Time).

For inquiries regarding Private Loans, call 888-272-5543; from Monday to Thursday, customers can speak to a representative from 08:00 to 21:00 or Friday from 08:00 to 20:00 (Eastern Time).

For inquiries regarding Military benefits, call 855-284-4879; from Monday to Thursday, customers can speak to a representative from 08:00 to 21:00 or Friday from 08:00 to 20:00 (Eastern Time). If a customer is abroad, they can call toll-free at 888-272-5543 or directly at 317-570-7397.

For school employees, customers can speak to a College Service representative by calling 888-272-4665 by the U.S. Department of Education.

Navient Mailing Address

Reaching Navient via mail is not recommended as being the most expedient way of processing customer comments, questions, complaints, or compliments, but they can be reached by addressing a letter to the following addresses:

Navient General Correspondence & Submitting Documents:

Navient,
P.O. Box 9500
Wilkes-Barre, PA 18773-9500

Or, to make a payment through the mail, a customer can send a letter to this office:

Navient Payment Address for Borrowers:

Navient,
P.O. Box 9533
Wilkes-Barre, PA 18773-9533

Navient Customer Service Website

Navient’s “Contact Us” page offers sections of one single webpage dedicated to each of the many services Navient provides. The information for each type of aforementioned loan is organized in such a way that the customer simply has to scroll down the page to find the hours, addresses, and phone numbers associated with Navient’s services to find the best and fastest way of contacting the customer service representative who will expedite the process most efficiently.

Navient Customer Service Website: https://navient.com/contact-us/.

Navient Social Media

Navient can be found on Facebook, Twitter, Google+, Youtube, and LinkedIn during its typical business hours- Monday through Friday, 08:00 to 17:00 (Eastern Time). Customers can make service inquiries through these interactive platforms. As long as comments remain on topic, Navient is proficient at communicating with its customer base through social media.

• Twitter: https://twitter.com/Navient 
• Facebook: https://www.facebook.com/Navient 
• LinkedIn: https://www.linkedin.com/company/Navient 
• YouTube: https://www.youtube.com/user/navientsocial 

About Navient

Sallie Mae launched Navient in 2014 to stay involved with federal loan servicing. Later, it emerged as a separate entity. Navient is a public financial services corporation that was founded in 2014. With operations based in Wilmington, Delaware, Navient is perhaps the most well-known and widely utilized for its student loan services, which are varied and comprehensive. The company manages nearly $300 billion in student loans alone on an annual basis and employs roughly 6000 individuals around the United States. In total, Navient’s assets were worth 146.4 billion in 2015.

Navient Headquarters Location Map