Navient Student Loan Customer Service Number

Having trouble meeting your student loan payment this month and need to contact the Navient Student Loan customer service number? Perhaps you are a financial aid representative of a college that requires the support of Navient to provide financial resources for your students. Whether you represent a college or you are a student, read on to find out the best way to contact Navient customer care reps.

Navient Student Loan Customer Service Number

If you are a student and need information regarding your loan, you first need to be aware of which type of loan you have. Log in to your account to find out your loan type: https://www.navient.com/loan-customers/.

If you have a Federal Family Education Loan (FFELP) or a Health Education Assistance Loan (HEAL), call 888-272-5543. This number is answered Monday through Thursday from 8 a.m. to 9 p.m. ET and on Fridays from 8 a.m. to 8 p.m.

If you are living abroad and have these types of loans, call 888-272-5543 or 317-570-7397.

Do you have a loan through the William D. Ford Federal Direct Loan Program? This includes direct subsidized, Direct Unsubsidized, Direct PLUS, or Direct Consolidation? What about a loan owned by the U.S. Department of Education through the Federal Family Education Loan Program (FFELP)? If this is you, call 800-722-1300. This number is answered from 8 a.m. to 9 p.m. Monday through Thursday. Calling on Friday? It closes an hour earlier at 8 p.m. All times are ET.

Do you have a private loan with a 16-digit loan number? Call 888-272-5543. This number is also answered from Monday through Thursday from 8 a.m. to 9 p.m. ET and on Friday from 8 a.m. to 8 p.m.

Are you a member of the U.S. Military? Call 855-284-4879. This number is answered Monday through Friday from 8 a.m. to 9 p.m. ET and on Friday from 9 a.m. to 8 p.m. Military personnel living abroad can call 888-272-5543 or 317-570-7397.

Are you a school representative? Call CollegeServ at 888-272-4665 from Monday through Thursday from 8 a.m. to 9 p.m. ET and on Friday from 8 a.m. to 8 p.m.

Navient Email/Contact Form

There does not seem to be an email address or contact form for Navient. One may be available after logging into your account. Log in here: https://www.navient.com/loan-customers/.

School representatives can email at mailto:CollegeServ@Navient.com.

If you are a military member, email mailto:MilitaryBenefits@Navient.com.

Navient Student Loan Mailing Address

If you have a Federal Family Education Loan (FFELP) or a Health Education Assistance Loan (HEAL), mail payments to

Navient
P.O. Box 9533
Wilkes-Barre, PA 18773-9533.

If you are a cosigner and need to send a payment, send it to

Navient
P.O. Box 9555
Wilkes-Barre, PA 18773-9555.

For general correspondence and to submit documents, use this address:

Navient
P.O. Box 9500
Wilkes-Barre, PA 18773-9500

Do you have a loan through the William D. Ford Federal Direct Loan Program? This includes direct subsidized, Direct Unsubsidized, Direct PLUS, or Direct Consolidation? What about a loan owned by the U.S. Department of Education through the Federal Family Education Loan Program (FFELP)? If this is you, this is your payment address:

Navient-U.S. Department of Education Loan Servicing
P.O. Box 740351
Atlanta, GA 30374-0351.

Those needing to submit documents can do so to this address:

Navient-U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635.

Do you have a private loan? Send payment to

Navient
P.O. Box 9000
Wilkes-Barre, PA 18773-9000.

Are you a cosigner for a private loan? Send payment to

Navient
P.O. Box 9988
Wilkes-Barre, PA 18773-9988.

General correspondence can be sent to

Navient
P.O. Box 9640
Wilkes-Barre, PA 18773-9640.

Navient Student Loan Live Chat

There does not seem to be a live chat option for Navient. If there is, it may be available after logging into your account. Do so at https://www.navient.com/loan-customers/.

Navient Student Loan Support Website

Specific contact information may be found here: https://www.navient.com/about/contact-us/.

Information about repayment plans, how payments work, interest and taxes, and postponing payments can be found here: https://www.navient.com/loan-customers/. This is also the place to log in to your specific account. Documents and forms important in loan processing are also available here.

Navient Student Loan Social Media Accounts

Navient doesn’t provide links to their social media pages from their websites. Oddly enough you can send emails through some of their social media platforms though. This is odd especially since an email option is not provided on their main contact webpage.

Navient Facebook: https://www.facebook.com/Navient/

Send an email or message via Facebook.

Navient Twitter: https://twitter.com/Navient.

Send a Tweet or private message through Twitter.

Navient LinkedIn: https://www.linkedin.com/company/navient/.

See who works for Navient from your list of LinkedIn connections.

Navient Google+: https://plus.google.com/112881260630326784849

Read about loan management on Navient’s Google+ feed.

About Navient Student Loan

Navient is a student loan-processing center.

Navient Student Loan Headquarters Location Map