The REI customer service number is a great way to contact a representative when you face an issue or have a question about a product. Once you are on the phone with a service agent, you can ask them about your REI Membership, discuss your membership dividend, ask about same-day pickup, and much more. REI Co-op is owned by the customers and employees, so they are very invested in making sure that everyone is happy with their purchases. Customer service agents are available through the REI phone line and plenty of other contact avenues.
REI Customer Service Number
The quickest and most direct way to reach a customer service representative is through their service number. As you discuss the problems and questions you are going through, you can receive immediate feedback from the agent you are talking to. Once you are on the phone you can ask about their return policy, get a schedule for classes and outings, or even track an order. You are sure to get great help when you reach out to a service agent by phone.
Agents are available:
Mon-Fri, 5 am to 10 pm PT
Sat-Sun, 6 am to 9 pm PT
REI Email Address
While you won’t get immediate feedback when you send an email, the service is still quick and the service agent who helps you has ample time to make sure they are giving you the best possible resolution for your issue. Email is especially helpful for account management, asking questions about sizing, as well as checking the availability of online items at local stores. An agent will get back to you as soon as possible. To send a message, fill out the contact form, https://help.rei.com/app/ask/session/.
REI Mailing Address
Sometimes, it is inconvenient to wait on hold or continually check your inbox over and over again. Therefore, mailing in your inquiry or complaint can be a better option for those who are busy and don’t have a pressing issue. You will get an answer in a few days. This contact avenue is also really helpful for paying or managing your REI Mastercard, asking about coupons or rebates, or exchanging an item. You don’t have to do much work, other than sending in your correspondence, and you can get back to your busy day. Use the following address to send in your questions.
Sumner, WA 98352-0001
REI Live Chat
Another convenient way to get immediate feedback is through their online live chat. This allows you to instant message with a service representative straight from your desktop. You don’t have to leave and can chat as you look at the REI website. Once you’re in the conversation, you can get help managing your account, making a return, finding a trail and figuring out your member number. You’ll receive great help without ever having to leave your computer. To start a chat now, visit https://help.rei.com/app/answers/detail/a_id/52.
REI Support Website
When you need help outside of business hours, it may be hard to connect with a service representative. Instead of trying to contact someone, it can be helpful to check out the REI support website. There you can find frequently asked questions and tons of troubleshooting articles. You can find help on managing your account, making a return, canceling an order, or finding the size that fits you. You may even find that you didn’t need to talk to a customer service agent after all. To view the support site, visit https://help.rei.com/app.
REI Social Media
Social Media is a great place for REI to connect with its customers. You can talk with service agents who manage the accounts, as well as other consumers who have gone through similar issues as you. Many of the other co-op members have gone through experiences like exchanges and returns and can help you to navigate those issues. You can view the posts already made by others or make your own and wait for the answers and advice to roll in. Use the links below to view the social media platforms that REI uses.
To view their Facebook page, visit https://www.facebook.com/REI/.
To follow them on Twitter, visit https://twitter.com/rei/.
To view photos on Instagram, visit https://www.instagram.com/rei/.
REI is a sports and outdoors co-op that is owned by the members of the company. These members include both employees and customers who have paid the membership fees. They seek to provide quality hiking and camping products as well as active clothing. REI has its own line of gear and sells many other popular brands in the sports and outdoors industry.