REI Customer Service Number

The REI customer service number is a great way to contact a representative when you face an issue or have a question about a product. Once you are on the phone with a service agent, you can ask them about your REI Membership, discuss your membership dividend, ask about same-day pickup, and much more. REI Co-op is owned by the customers and employees, so they are very invested in making sure that everyone is happy with their purchases. Customer service agents are available through the REI phone line and plenty of other contact avenues.

REI Customer Service Number

The quickest and most direct way to reach a customer service representative is through their service number. As you discuss the problems and questions you are going through, you can receive immediate feedback from the agent you are talking to. Once you are on the phone, you can ask about their return policy, the REI credit card, the REI gift card, the REI adventure travel, fitness deals, running shoes, REI outlet locations, get a schedule for classes and outings, or even track an order. You are sure to get great help when you reach out to a service agent by phone.

REI Customer Service Number: 1-800-426-4840

Agents are available:

Mon-Fri, 6 am to 8 pm PT

Sat-Sun, 8 am to 5 pm PT

REI Email/Contact Form

While you won’t get immediate feedback when you send an email, the service is still quick and the service agent who helps you has ample time to make sure they are giving you the best possible resolution for your issue. Email is especially helpful for account management, asking questions about sizing, as well as checking the availability of online items at local stores. You can even ask about footwear deals and sun hats. An agent will get back to you with expert advice as soon as possible. 

To send a message, fill out the contact form: https://help.rei.com/app/ask/session/ 

REI Mailing Address

Sometimes, it is inconvenient to wait on hold or continually check your inbox over and over again. Therefore, mailing in your inquiry or complaint can be a better option for those who are busy and don’t have a pressing issue. You will get an answer in a few days. This contact avenue is also really helpful for paying or managing your REI Mastercard, asking about coupons or rebates, or exchanging an item. You don’t have to do much work, other than sending in your correspondence, and you can get back to your busy day. Use the following address to send in your questions.

REI Mailing Address:

REI
Sumner, WA 98352-0001

REI Live Chat

Another convenient way to get immediate feedback is through a live chat with a service representative straight from your desktop. You don’t have to leave and can chat as you look at the REI website. Once you’re in the conversation, you can get help managing your account, making a return, finding a trail, and figuring out your member number. You’ll receive great help without ever having to leave your computer. To start a chat now, visit https://help.rei.com/app/answers/detail/a_id/52 

REI Support Website

When you need help outside of business hours, you may want to check the REI support website. There, you can find frequently asked questions and tons of troubleshooting articles, such as whether you can use American Express or OP Mastercard online. You can find help with managing your account, making a return, canceling an order, reading the REI accessibility statement, or finding the size that fits you. You may even find that you didn’t need to talk to a customer service agent after all. To view the support site, visit https://help.rei.com/app 

REI Social Media

Social Media is a great place for REI to connect with its customers. You can learn to explore new REI adventure trips with Path Ahead Ventures, explore fitness options, investigate the REI Cooperative Action Network, explore climbing deals, explore travel deals, explore snow deals at outdoor locations, explore women’s clothing snow gear options, explore climbing clothing deals, explore men clothing options, learn about snow clothing men’s deals, explore kids trips, explore run deals, explore watersports deals, learn about reusable shopping bag deals, become an OP member, find cycling clothing, find cycling deals, explore climb Uncommon Path vacations, find travel clothing, learn about bike accessories, find comfortable camp furniture and beach gear furniture, and learn about cross country skiing and downhill skiing. You can talk with service agents who manage the accounts, as well as other consumers who have gone through similar issues as you. Many of the other co-op members have gone through experiences like exchanges and returns and can help you navigate those issues. You can view the posts already made by others or make your own and wait for the answers and advice to roll in. Use the links below to view the social media platforms that REI uses.

• REI Facebook page: https://www.facebook.com/REI/ 
• REI X (formerly Twitter): https://twitter.com/rei/ 
• REI Instagram:  https://www.instagram.com/rei/ 

About REI

REI is a sports and outdoors co-op that members of the company own. These members include both employees and customers who have paid the membership fees. They seek to provide high-quality hiking products, camping products, and active clothing. REI has its own line of gear and sells many other popular brands in the sports and outdoors industry.

REI Headquarters Location Map