Small Business Administration Customer Service Number

The Small Business Association is a federal government organization that helps small businesses gain counseling, capital, and contracting resources. As a federal agency, many small businesses have to work around finding solutions and often have to get in contact with the SBA for various resources. Luckily, the SBA contains many options for businesses and can be contacted in numerous ways, including: 

SBA Customer Service Number 

For general inquiries about how the SBA can help small businesses, the SBA has their Answer Desk, which allows their representatives to discuss loan options and other assistant programs. This is considered the primary method for contacting the SBA, and their representatives can be contacted.

Customer Service Number: 800-827-5722
Customer Service Email: answerdesk@sba.gov 

If you wish to contact their Answer Desk for general inquiries, then their hours of operation are as follows:
Mon-Fri: 9:00 AM – 6:00 PM (ET)

SBA COVID-19 Relief Programs Support

Due to the onset of the COVID-19 pandemic, many small businesses need relief programs to help assist them in their lending services, payment processing issues, and forgiveness applications. 

Their relief programs include:

• SBA Paycheck Protection Program (PPP): The Paycheck Protection Program can help you gain assistance with their direct forgiveness loan by contacting the SBA through their call center at 877-552-2692. The SBA Paycheck Protection Program call center is open Monday through Friday, 8:00 AM – 8:00 PM ET. 
• SBA COVID-19 Economic Injury Disaster Loan (EIDL): This program helps provide loans for economic injury, and those interested can either call 833-853-5638 or email disastercustomerservice@sba.gov, with their customer service center operating from 8:00 AM – 8:00 PM ET, Monday through Saturday.
• SBA Shuttered Venue Operators Grant (SVOG): For technical support, customers are recommended to call the SBA Disaster Assistance customer service center at 800-659-2955.

SBA Natural Disaster Relief Support

During the state of natural disasters, small businesses can gain assistance for SBA physical loss and non-COVID EIDL and can call 800-659-2955 or email disastercustomerservice@sba.gov for more information. For those who want to contact the SBA for natural disasters, customers can contact the SBA Disaster Assistance Customer Service Center, which is open from 8:00 AM to 8:00 PM ET, Monday to Saturday. 

SBA Local District Office Support

Many small businesses can further benefit from their local district office, gaining resources and insight into loan forgiveness options that can be further integrated into their business. Contact your local SBA district office; you can check the operating status of those locations and get customer service information, including emails, phone numbers, and locations.  

SBA Government Contracting Program Support

For businesses working for government organizations, the SBA offers various resources and options for technical and eligibility assistance. This includes multiple programs such as: 

• HUBZone Program: For those eligible for the HUBZone program or who are having technical issues with the General Login system website, you can contact the SBA by calling 208-391-5817 or by emailing the SBA at either hubzone@sba.gov or gls@sba.gov.
• Women-Owned Small Business (WOSB) Program: For those eligible for the Women-Owned Small Business (WOSB) program or who are having technical issues with the certification website, you can contact the SBA by calling 208-391-5817 or by emailing the SBA at either wosb@sba.gov or beta.certify.sba.gov. 
• 8(a) Business Development Program: For information and questions about the SBA’s 8(a) Business Development program can be sent by email to 8aquestions@sba.gov or contact the Certify help desk. 
• Mentor-Protégé Program: For questions about the SBA’s Mentor-Protégé program, those questions can be emailed to sbampp@sba.gov or contact the Certify helpdesk.

Borrowers Assistance Support

For businesses needing borrower’s assistance, including monitoring loan status or technical issues with loan payments, contact the SBA’s Capital Access Financial System (CAFS) by calling 833-572-0502 or their Contact Us form. 

SBA Social Media

The SBA provides updates and resources using various social media platforms.

• Twitter The SBA’s Twitter feed provides resources and updates to keep you informed.
• Facebook The SBA’s Facebook page provides daily resources and content. 
• Instagram The SBA’s Instagram profile provides daily information to stay informed.
• Linkedin The SBA’s Linkedin shares daily resources and links.
• Youtube The SBA’s Youtube channel provides new content updated weekly.

About the SBA

Since 1953, the Small Business Administration has provided counseling, capital, and resources for small businesses for over 32.5 million small businesses throughout the U.S. It has been the voice for small businesses and go-to resources supported by the federal government.

Customer Service Number: 1 (800) 827-5722
Address: 409 3rd St, SW. Washington DC 20416
Website: https://www.sba.gov/
Contact Points: Website, Landline
Services Support For Loan assistance, business technical support, assistance programs

SBA Headquarters Location Map