Small Business Administration Customer Service Number

Small Business Administration Customer Service Number
Category :
Phone 800-827-5722
Address 409 3rd St, SW. Washington DC 20416
Calling Hours Mon-Fri: 9:00 AM - 6:00 PM (ET)
Email answerdesk@sba.gov
Website

The Small Business Association is a United States federal government organization that helps small businesses gain counseling, capital, and contracting resources. As a federal agency, many small businesses have to work around finding solutions and often have to get in contact with the SBA for various resources. Luckily, the SBA contains many options for businesses and can be contacted in numerous ways, including:

SBA Customer Service Number

For general inquiries about how the SBA can help small businesses, the SBA has its Answer Desk, which allows its representatives to discuss disaster loans and other assistance programs. This is considered the primary contact information for the SBA.

SBA Customer Service Number: 800-827-5722 

If you wish to contact their Answer Desk for general inquiries, then their hours of operation are as follows: Mon-Fri: 9:00 am – 6:00 pm (ET)

SBA Email: answerdesk@sba.gov 

SBA COVID-19 Relief Programs Support

Due to the onset of the COVID-19 pandemic, many small businesses need relief programs to assist with lending services, payment processing issues, and forgiveness applications. Many of these options can be accessed online at the MySBA Loan Portal, which allows you to safely provide sensitive information about your business.

Their relief programs include:

  • SBA Paycheck Protection Program (PPP): The Paycheck Protection Program can help you gain assistance with a direct forgiveness loan by contacting the SBA through their call center.
    • Phone: 877-552-2692, Monday through Friday, 8:00 am – 8:00 pm ET
  • SBA COVID-19 Economic Injury Disaster Loan (EIDL): This program helps provide loans for economic injury. 
  • SBA Shuttered Venue Operators Grant (SVOG): For technical support, customers are recommended to call the SBA Disaster Assistance customer service center.
    • Phone: 800-659-2955.

SBA Natural Disaster Relief Support

During natural disasters, any business owner can gain assistance for SBA physical loss and non-COVID EIDL. Those who want to contact the SBA for natural disasters and apply for an SBA disaster loan can contact the SBA Disaster Assistance Customer Service Center by phone or email.

  • SBA Disaster Assistance Customer Service Center: 800-659-2955, 8:00 am to 8:00 pm ET, Monday to Saturday
  • SBA Disaster Assistance Email: disastercustomerservice@sba.gov 

SBA Local District Office Support

Many small businesses can further benefit from their local district office, gaining resources and insight into loan forgiveness options that can be further integrated into their business. Contact your local SBA district office; you can check the operating status of those locations and get customer service information, including emails, phone numbers, and the location of the closest disbursement center.

SBA District Office Locator: https://www.sba.gov/local-assistance/find/ 

SBA Government Contracting Program Support

For businesses working for government organizations, the SBA offers various resources and options for technical and SBA eligibility assistance. This includes multiple programs such as:

  • HUBZone Program: Those eligible for the HUBZone program or who are having technical issues with the General Login system website can contact the SBA for assistance. 
  • Women-Owned Small Business (WOSB) Program: For those eligible for the Women-Owned Small Business (WOSB) program or who are having technical issues with the certification website, you can contact the SBA for assistance. 
  • 8(a) Business Development Program: Information and questions about the SBA’s 8(a) Business Development program can be sent by email to the SBA. 
  • Mentor-Protégé Program: Questions about the SBA’s Mentor-Protégé program can be emailed to the SBA.
    • Mentor-Protege Email: sbampp@sba.gov or contact the Certify helpdesk.

Borrowers Assistance Support

Businesses needing borrower assistance, including monitoring loan status, help filling out an SBA form, or technical issues with business loan payments, should contact the SBA’s Capital Access Financial System (CAFS) by calling or using the Contact Form.

Borrower Assistant Support: 833-572-0502 

Borrower Assistance Contact Form: https://caweb.sba.gov/cls/dsp_contactus_form.cfm?catid=4 

SBA Social Media

The SBA provides updates and resources using various social media platforms. The SBA’s Twitter feed provides resources and updates to keep you informed. The SBA’s Facebook page provides daily resources and content. The SBA’s Instagram profile provides daily information for staying informed. The SBA’s LinkedIn shares daily resources and links. The SBA’s YouTube channel provides new content that is updated weekly.

About the SBA

Since 1953, the Small Business Administration has provided counseling, capital, and resources for small businesses for over 32.5 million small businesses throughout the U.S. It has been the voice for small businesses and go-to resources supported by the federal government.

Customer Service Number: 1-800-827-5722 

Address:

409 3rd St, SW,
Washington DC 20416 

Website: https://www.sba.gov/ 

Contact Points: Website, Landline 

Services: Support For Loan assistance, business technical support, assistance programs

SBA Headquarters Location Map


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