Seterus Customer Service Number

As of Feb. 28, 2019, Seterus was sold, and its entire mortgage servicing portfolio was transferred to Nationstar Mortgage LLC, doing business as Mr. Cooper. So, if you’re searching for information about your Nationstar mortgage and need to contact Mr. Cooper Group, then continue reading to learn how to contact them regarding your mortgage payment. 

Seterus Customer Service Number

If you were a previous customer using the Seterus mortgage servicing platform to make your home mortgage payments, you were most likely transferred to Mr. Cooper. If you need to get in touch with Mr. Cooper about your mortgage loan, then you can use the customer service number below: 

Seterus/Mr. Cooper Customer Service Number: 833-685-2565

Alternative Option Seterus/Mr. Cooper Customer Service Number: 866-665-2783

You can also text HELP to 266737 to seek help from your Seterus/Mr. Cooper team. To stop receiving text messages from their mortgage service team, text STOP to 266737. 

Seterus Mailing Address

To communicate with Mr. Cooper about any matters related to your mortgage, including payments, inquiries, or any other concerns, please direct your mail to the address below. Mr. Cooper values the opportunity to serve you and is committed to addressing your needs promptly.

Seterus/Mr. CooperMailing Address:

Customer Service Department,
8950 Cypress Waters Boulevard,
Dallas, TX, 75019

This address is the primary point for postal correspondence with Mr. Cooper’s Customer Service Department. Whether it’s a question about your mortgage statement, an update on your account details, or any other service-related request, rest assured that your communication is directed to the right place for attention and resolution.

Seterus Email Address

For former Seterus customers, reaching out to Mr. Cooper regarding their mortgage is straightforward through email. After the transition of mortgage servicing from Seterus to Nationstar Mortgage LLC, known as Mr. Cooper, customers are encouraged to use the email address provided below for any queries, concerns, or requests related to their mortgage accounts.

Seterus/Mr. Cooper Email Address: support@mrcoooper.com

This email addresses you directly to Mr. Cooper’s support team, ensuring your questions and concerns are addressed efficiently. Whether you need information about your mortgage payments, account management assistance, or any specific requests, Mr. Cooper’s dedicated customer service team is ready to provide the support you need. 

Seterus Customer Support Website

For those who prefer to find information online and seek immediate assistance, the transition from Seterus to Mr. Cooper has been designed to ensure seamless support through various digital platforms. Mr. Cooper, taking over the mortgage servicing from Seterus, offers a comprehensive Customer Support Site as a hub for all your mortgage-related needs.

Seterus/Mr. Cooper Customer Support Site: https://www.mrcooper.com/help-center

This website is a resourceful tool for accessing various information and services. From understanding your mortgage statement, exploring payment options, getting answers to frequently asked questions, and requesting assistance and managing your account, the Mr. Cooper Help Center is designed to provide quick and easy solutions.

Seterus Live Chat

For those who prefer real-time assistance without the wait, Mr. Cooper offers a live chat feature, ensuring that help is just a click away for former Seterus customers. This digital support channel is part of Mr. Cooper’s commitment to providing accessible and immediate customer service, catering to the modern homeowner’s need for quick and efficient communication. The Live Chat is conveniently located at the bottom of the Mr. Cooper Help Center page, making it easy to get the answers and support you need without delay.

Seterus/Mr. Cooper Live Chat: https://www.mrcooper.com/help-center

Seterus Blog

To keep customers informed and engaged, Mr. Cooper has established a blog that serves as a valuable resource for homeowners Seterus previously serviced. This blog is part of Mr. Cooper’s commitment to providing continuous education, updates, and insights related to home financing and homeownership. Whether you’re seeking advice on mortgage management, looking for tips on home improvement, or wanting to stay updated on the latest industry trends, the Mr. Cooper blog is your go-to source.

Seterus/Mr. Cooper Blog: https://www.mrcooper.com/blog/

Seterus Mobile App

In today’s fast-paced world, accessing your mortgage information at your fingertips is more important than ever. For former Seterus customers, this convenience is provided through the Mr. Cooper app, which is available for both Android and iOS devices. This app represents a significant part of Mr. Cooper’s effort to offer seamless, on-the-go service to all its customers, ensuring that managing your mortgage is as straightforward and efficient as possible.

Google Play: https://play.google.com/store/apps/details?id=com.mrcooper.apollo.beta

Apple Apps: https://apps.apple.com/us/app/mr-cooper/id1114621467

Seterus Social Media

In the digital age, staying connected and informed through social media is more important than ever. For former Seterus customers, Mr. Cooper extends its presence across multiple social media platforms, ensuring you have various channels to engage with and stay updated on the latest in home loans, mortgage tips, and homeowner resources. Mr. Cooper’s active social media presence is part of their commitment to transparent communication, customer education, and community building.

• Facebook: https://www.facebook.com/mrcooperhomeloans
• Twitter: https://twitter.com/mrcooper
• LinkedIn: https://www.linkedin.com/company/mrcooper
• Instagram: https://www.instagram.com/mrcooperhomeloans
• YouTube: https://www.youtube.com/channel/UC18GKLLpfra7p8eK8EN9RzA

About Seterus

Seterus was renowned as a home loan specialty company, distinguished by its commitment to utilizing the latest technology and a cadre of dedicated professionals to assist clients in achieving their homeownership dreams. On February 28, 2019, a pivotal transition occurred when Seterus’s entire mortgage servicing portfolio was transferred to Nationstar Mortgage LLC, which operates under the brand name Mr. Cooper. The company offers an extensive array of services tailored to meet the needs of homeowners, emphasizing the simplification and streamlining of the home loan process. 

Seterus Headquarters Location Map