Sony is arguably America’s most significant and successful entertainment technologies manufacturer and provider; representatives can be contacted by calling their various customer service phone number options. Between computers, cameras, televisions, portable devices, home audio equipment, and of course their PlayStation, Sony manages to break into a vast amount of territory in which American consumers love to engage with. Sony makes it a priority to provide comprehensive support services through their online eSupport center, which allows customers to begin their search by choosing the specific field of technology in which their query can be categorized.
Customers regularly consult Sony’s eSupport page to find parts and accessories, ask questions regarding repairing and setting up Sony products, and more; besides having representatives able to handle certain claims, there is also a Sony “Support Community” and YouTube channel.
Other than these topics, and direct links to other specific Frequently Asked Questions regarding Internet Video Services, Windows Compatibility, TV & Home Theatre setups, and such topics, there is also a tab that leads customers to search for answers in the support community using specific keywords. Alternatively, you can use a series of search bars to find answers for the exact model of product you are looking for.
Finally, there is a “Contact Us” section which provides information on Chat Support, Email Support, and Phone Support- which is categorically divided between the many products and services which Sony provides.
Sony Phone Numbers
There are many numbers that can be used to contact Sony; however, there is likely one that will bring the fastest results as specified by the nature of your inquiry.
To contact Sony with any customer service inquiry regarding the PlayStation, call 1-800-345-7669 from 06:00-22:00 PM, Monday to Friday, or 07:00 to 20:00 on Saturday & Sunday.
To contact Sony with any customer service inquiry regarding their Mobile services, call 1-855-806-8462 between 08:00 and 20:00, Monday to Sunday.
To contact Sony’s Product Operational Support Center, call 800-883-6817 between 10:00 and 18:00 (ET), any day.
To contact Sony’s Professional Services Contracts Administration, call 877-398-7669 between 10:00 and 18:00 (ET), any day.
Sony Mailing Address
Although Sony’s official headquarters are in Tokyo, Japan, their American main executive office is in New York, NY. If you feel compelled to reach Sony through such means, indicate so on your piece of physical mail by addressing it to the following location:
Sony Corporation of America
25 Madison Avenue
New York, NY 10022-3211
Sony Customer Service Website
Sony’s eSupport website (https://esupport.sony.com/) organizes its sections by different categorical themes. The first option is to search for support by “type,” which consists of “Drivers and Software,” “Manuals, Specs, and Warranty,” “How To and Troubleshooting,” and “Remote Control and Programming.” There is also a “Popular Topics” section which provides basic Sony information as determined by the questions the company is most frequently asked in regards to their products; pages like “How to use Internet Video Services, TV Blinking, and Windows 10 Compatibility Information are all found in these tabs. Of course, there are other options, including searching by “Product Category”– which consists of looking for answers based on what ‘type’ of Sony product you are inquiring about, “Support Alerts” which update customers about broader customer issues that may be arising due to the greater Sony system itself, “Repair, Parts, & Other Support,” and searching based on manually entered keywords. By clicking “Contact Us,” you are exposed to a variety of customer support options for Sony’s various products, as well as options for the process of submitting your query, such as e-mail, telephone, or instant chat.
Sony Social Media Accounts
As a brand in and of itself, Sony can be found on all major social media platforms– along with many of its most popular products, which have their own dedicated pages. Sony has an impressive collection of Facebook product and sub-brand specific pages.
Along with the following pages, social media accounts for specific Sony products and services can also be found on these platforms.
For Facebook, visit https://www.facebook.com/sony
For Twitter, visit https://twitter.com/sony
For Instagram, visit https://www.instagram.com/sony
For LinkedIn, visit https://www.linkedin.com/company/sony
For Pinterest, visit https://www.pinterest.com/sonyelectronics/For Youtube, visit https://www.youtube.com/channel/UCSDWiL-3tzO1yXLYOYU9lyQ
Sony is a multinational conglomerate corporation out of Japan, which is based in Konan, Tokyo, with an executive office in New York City. Sony makes a prominent impact on the American and International corporate landscape through electronics, video games, music, entertainment, and financial service market presence. In 2017, Sony found itself just outside of the top 100 of the Fortune Global 500, ranking at 105.