Did you recently have a check declined and need the Telecheck customer service number? Maybe you are a business owner and would like to start using Telecheck to cut down on the number of bad checks your customers write to you. Whether you are an individual consumer or a business owner, read on to discover more about the Telecheck’s services and how to contact them.
Telecheck Customer Service Number
There are several different numbers dependent upon your reason for calling Telecheck. If your check was declined, call 800-366-2425. For returned check collection, call 800-366-1048. For a free annual file disclosure, call 800-366-2425. This is available because of the Fair Credit Reporting Act. If you have been the victim of fraud, identity theft, or forgery, call 800-710-9898. Telecheck Canada can be reached at 800-361-8199. The number for the Telecheck Services Channel Sales Office is 888-857-9154.
The 24-hour number for automated authorizations I 800-366-5010. The system will ask you for your 8-digit Telecheck merchant ID number. After you input your ID, follow the voice prompts to enter in the check’s information. You will need to know the state ID code, ID number, check number, and check amount. There is a fee charged for every operator-assisted authorization.
If you suspect fraud, identity theft, or theft, call 800-710-9898 and hit option 6 to receive law enforcement assistance. Include the case number, the victim’s name, bank routing number, account number, TRS reference number, and your contact information.
Telecheck Email/Contact Form
The Telecheck contact form is located here: https://www.firstdata.com/en_us/customer-center/merchants/telecheck-automated-authorizations-assistance.html. The form is simple and asks for a name, address, and phone number. There is no log-in or ID number required to submit the form.
For law enforcement assistance, email firstname.lastname@example.org. I am not sure if the law enforcement officer or the consumer is supposed to use this service. The instructions say to make your request on agency letterhead and include the case number. Regardless of whether you or an officer contacts Telecheck, you also need to include the victim’s name, bank routing number, account number, TRS reference number, and your contact information.
Telecheck Mailing Address
Telecheck is located in Atlanta, Georgia.
Telecheck Services, Inc.
5565 Glenridge Connector, N.E.
Atlanta, GA 30342
Telecheck Services Channel Sales Office
950 Eagles Landing Parkway#144
Stockbridge, GA 30281
Telecheck Live Chat
There is no live chat available on the website.
Telecheck Support Website
There are not a ton of support or information available about Telecheck’s services. There is a webpage with FAQs and answers located here: https://getassistance.telecheck.com/faq.html.
If you, as a consumer, had a check declined, the decline code lookup page is located here: https://getassistance.telecheck.com/decline-code-lookup.html.
Telecheck Social Media Accounts
If there are any social media links on Telecheck’s website, they must be hiding them. I don’t understand why a company would go to the trouble of having social media accounts and then not have links to them available on their website.
I am assuming there are not many active social media accounts because consumers become very angry when their checks are declined. When people are mad, they lash out through social media. Telecheck probably does not want to create a forum for angry customers to complain about the services and threaten their employees with bodily harm.
Telecheck Facebook: https://www.facebook.com/TelecheckServices/
The page is called Telecheck Services Channel Sales Office. Customers can contact them and sent a message. I’m not sure if this is the same company as Telecheck. Both offices are in Georgia, but this has a different website than Telecheck. This may represent the business side of the company.
Telecheck Twitter: https://twitter.com/TeleCheck
This seems odd, but the official Telecheck Twitter page says that the account’s Tweets are protected. There is no content on their page and only 12 followers.
Telecheck LinkedIn: There doesn’t seem to be any Telecheck presence on LinkedIn.
Telecheck Google+: There’s nothing on Google+ either.
Telecheck YouTube Channel: Although there are plenty of Telecheck videos on YouTube, there’s not an official page for them.
Telecheck is a service for businesses to check to see whether or not a check written by a customer will be returned or not.