TouchPay Customer Service Number

If your family member or loved one is currently incarcerated and you need to make sure their needs are met, you may need to call the TouchPay customer service number at some point. TouchPay is a company that provides automated payment services for government agencies and facilities. They offer a range of payment processing options, including cash, credit card and debit card transactions, and checks, for services such as child support, utilities, traffic tickets, and bail. Additionally, TouchPay provides correctional facilities with booking, deposit, and release services through automatic transaction processing stations (kiosks).

TouchPay Customer Service Number

Have you tried sending a deposit to an inmate account, but you received an error message saying that the inmate’s ID number wasn’t found and want to know why? Did you log in to see that your account access was suspended and aren’t sure why that happened? Do you want to know how many transactions you can make in a given period and when that number will reset? Maybe you’re just checking up on a trouble ticket to discover when it will be resolved. The TouchPay customer service personnel are there to help you get answers and resolutions to questions like these. Give them a call, and they’ll be happy to help.

Touchpay Customer Service Number: 1-866-204-1603

TouchPay Mailing Address

The mailing address for TouchPay is located in Coppell, Texas, at the PO Box number below. Please speak to a TouchPay representative before sending anything to this address to ensure that your document or deposit is received and processed.

Touchpay Corporate Mailing Address: 

TouchPay Holdings, LLC.
10005 Technology Blvd. West,
Suite 130
Dallas, TX 75220

TouchPay Email Address

One of the many services that TouchPay offers is a way to contact their customer support team no matter the time of day. While you’ll have to wait to hear back from the TouchPay support staff through this method, it’s a surefire way to get the message through when needed. The customer service team typically takes 24-48 hours to respond to an email.

Touchpay Email Address: support@touchpaydirect.com 

Touchpay Mobile App

The TouchPay mobile app allows users to make different payments and transactions. Using the app, users can conveniently pay for government services such as child support, utilities, traffic tickets, and bail. The app supports multiple payment options, including cash, credit cards, debit cards, and checks. Additionally, TouchPay offers services for correctional facilities, including booking, deposit, and release services through automatic transaction processing stations (kiosks). The app provides intuitive and convenient features for users to manage their payments and transactions.

Install the Touchpay mobile app on your smartphone so that you can make sure your loved one has the money they need in a timely manner.

Touchpay Mobile App, Android: https://play.google.com/store/apps/details?id=amlabs.touchpay&hl=en_US&gl=US

Touchpay Mobile App, iOS: https://apps.apple.com/us/app/touchpay/id1524354780

TouchPay Customer Support Website

If you want information about the different ways to use Touchpay services to fund an inmate’s books, visit the Payment Channels page on the website. You can learn more about all the ways to deposit or transfer funds Touchpay offers.

Touchpay Customer Support Site: https://www.touchpayonline.com/payment-channels/

TouchPay Social Media

The only social media account TouchPay has is on LinkedIn.

Touchpay LinkedIn: https://www.linkedin.com/company/touchpay-holdings-lp

About TouchPay

TouchPay was instituted over 25 years ago as a solution for those who have family members present in correctional institutions. This company built its reputation of providing inexpensive and convenient options for families to connect to their loved ones and ensure they have the things they need while incarcerated. It has further expanded its services to provide payment options for government institutions and has improved the convenience of its service by providing Kiosks that allow family members to make deposits any time of day, at any time of year. TouchPay provides these services at all points of an inmate’s time, starting from the initial booking to the day they’re finally released. 

TouchPay Headquarters Location Map