Virgin Customer Service Number

Category :	TV & Internet
Phone	08000643777
Address	Virgin Media Head Office 14 Bartley Way, Hook, Hampshire, UK
Website	http://www.virginmedia.com/

Building a good relationship with customers is important, and that is why every company is working hard to ensure their customer services are effective and offering the best. Virgin Media has various customer services that ensure customers are always cared for in the best way possible.

Virgin Media Phone Numbers

Virgin Media has offered numerous phone numbers that clients can use anytime. Service associates are happy to help you with information about your Virgin Media account, Virgin Media O2, and student broadband deals, or clarify for you their wifi guarantee.

Virgin Media General Inquiries (UK): 0345 454 1111
Monday to Friday 8 am – 9 pm to
Saturday 8 am – 8 pm
Sunday 8 am – 6 pm

Payments by Phone: 0800 064 3777

Smart Home customer service: 0345 604 8859
7 days a week, 12 pm – 10 pm

To Report a Critical Illness: 0800 952 2302
Monday – Friday 8 am – 4:30 pm

Bereavement Transfer: 0800 952 2302
Monday – Friday 8 am – 4:30 pm

Virgin Media Email Address

Sadly, Virgin Media has not provided any email addresses that can be used to reach their customer service team. The only option available is the Contact Us page where you will be able to chat with a Virgin Media customer agent. For you to receive responses to your questions, you will have to choose a topic from those listed in the boxes just below the search bar, then narrow the topic further on the following page, and continue until you see the box that allows you to initiate a chat. Chat opening times are usually from 8 am to 8 pm on weekdays and 8 am to 5 pm on Saturdays. As you go through this process you will see that they very much prefer you to look through their online Help Center for answers before they connect you with an agent. You can even check your download speed for yourself, browse for deals, shop mobile plans, and check to see what selection they have for refurbished phones.

Virgin Media Virtual Assistant

If you’re comfortable with having your questions answered via a text chat, which may include some lengthier pauses in response time, you can use Virgin Media’s virtual assistant. Click the link below, then click the blue “Message Us” bubble floating on the right side of the screen. If you need to do something else while you wait, just leave the browser up and return to it at your convenience to check for an answer.

Virgin Media Virtual Assistant: https://www.virginmedia.com/help/live-chat

Virgin Media Mailing Address

Some matters are best suited to writing. If you want to send something by post, address it to:

Payments by Mail:
Virgin Media Payments Ltd
PO Box 4014
Worthing
Sussex
BN13

Complaints:
Virgin Media
Sunderland
SR43 4AA

Corporate:
500 Brook Drive
Reading, England
RG2 6UU, GB

Virgin Media Help Center

To better help their customers quickly and efficiently find answers to their questions and solutions to their problems, Virgin Media has developed an extensive database of articles gathered together into their online help center. Sorted by topic or service, they recommend this be your first stop as a customer to find the information you need. You can locate everything here from how to set up your direct debit to what broadband deals are current, to questions about your virgin phone, and whether they have a monthly sim program.

Virgin Media Online Help Center: https://www.virginmedia.com/help

Virgin Media App

For their customer’s convenience, Virgin Media has developed an app.

Android: https://play.google.com/store/apps/details?id=com.virginmedia.android.youraccount&pcampaignid=web_share
iOS: https://apps.apple.com/gb/app/my-virgin-media-account/id642951374

Virgin Media Blog

If you love to read articles that keep you up to date on the latest phone releases, or what’s about to release on Virgin TV, or maybe you are interested in their history with broadband, you can browse through the blog they’ve created for their customers. It also has its own Live Chat in the floating red bubble on the right side of the screen. Nicknamed, Terri, it will try to determine the genre of question you’re looking for before it passes you over to an agent.

Virgin Media Blog: https://www.virginmedia.com/blog

Virgin Media Community

Just like other websites with an online community, the Virgin Media community is a place where customers can search for help. You will be able to get answers from fellow customers or the technical team. There are many times when someone else already experienced the same problem as you with their smart security or their business broadband and have posted about it on this forum. It is important to search for answers from the forums before posting your questions. Virgin Media community – http://community.virginmedia.com/ is also a place to share ideas about services offered.

Virgin Media Online Community: https://community.virginmedia.com/
Virgin Media Community FAQ: https://community.virginmedia.com/t5/help/faqpage

Virgin Media Social Media

If you have a query concerning Virgin Media’s services, you can search Virgin Media’s help and support pages for an answer. If you want to keep up with Virgin Media’s posts regarding their services, or just have a burning question and can’t find the best way to solve it, social media sites are the best options.

Facebook: https://www.facebook.com/virginmedia/
X: https://twitter.com/vmbusinesshelp or follow @vmbusinesshelp
LinkedIn: https://www.linkedin.com/company/virgin-media-business
Instagram: https://www.instagram.com/virginmedia/?hl=en
YouTube: https://www.youtube.com/user/virginmedia
TikTok: https://www.tiktok.com/@virginmedia?lang=en

About Virgin Media

Virgin Media is a top mobile telephone, television, and broadband internet services provider in the United Kingdom. Founded in 2006, the company provides services to both businesses and consumers. In June of 2021, Virgin Media O2 launched, combining the mobile side, Virgin Media, and the broadband side, O2, into one company. They have 46.4 million UK connections across broadband, mobile, TV, and home phone. They employ around 16,000 people, have 384 stores, and are creating 1,000 apprentice roles within the company.