FirstNet Customer Service Number

FirstNet is AT&T’s high-speed broadband network for individual first responders and public safety professionals, allowing them to connect with full-round support across all departments. Agency first responders get 24/7, 365 access to their customer support team and mobile devices through their mobile plans for affordable prices. Responders and other agencies looking to connect with FirstNet’s customer service team can contact them in the following ways:

FirstNet Customer Service Number

Their customer service number is for returning FirstNet customers seeking out a representative for assistance with account management, billing services, new device plans, rapid response services, and more. FirstNet’s customer service number is available 24/7, 365 days a year, for all-year-round technical support and billing and ordering.

FirstNet Customer Service Number: 1-800-574-7000, available 24/7

FirstNet Mailing Addresses

FirstNet Service does not have a direct mailing address that can be used to contact FirstNet. Still, because ATT provides it, customers can use the mailing address listed below to pay for their service.

For Payments:

AT&T
P.O. Box 5014
Carol Stream, IL 60197-5014

FirstNet Email Addresses

FirstNet’s email addresses are primarily used for SMTP or simple mail transfer protocols and are intended for less sophisticated applications by FirstNet representatives. Customers can contact their customer service team through the email addresses listed below to contact a representative and get direct one-on-one support.

For general inquiries: mobilenumber@sms.firstnet.com  

For technical support: mobilenumber@1waysms.firstnet.com  

FirstNet Help and Support Resources

FirstNet’s FAQ center provides a generalized list of articles for basic support, including topics such as paying bills, activating new accounts, what devices work with FirstNet and other concerns. Customers can search through the available articles listed for more information based on specific topics and can use the search bar at the top right-hand corner of the website to search for specific inquiries about their services.

• FirstNet Help Center: FAQ Support
• Help Community: FirstNet Community
• Store Locator: AT&T Store Locator

FirstNet Online Assistance

FirstNet provides a live chat feature on their official website pages on every page for new and returning customers. Customers can interact with their virtual assistant to contact a live representative through their live chat widget.

Their messaging platform allows FirstNet subscribers to create private groups, send text messages to other members, view messaging history, import contacts, and more. Customers can use this feature by logging in with the wireless mobile number and password associated with their FirstNet account.

• Live Chat Support: Available on all FirstNet web pages
• Contact Form: FirstNet Contact
• Messaging Platform: Accessible via FirstNet Messaging

FirstNet Mobile App

FirstNet provides their customers with numerous applications within their mobile plans. Still, for primary access to their customer service team, responders can download the FirstNet Assist mobile app, available on both IOS and Android.

• Android: FirstNet Assist on Google Play
• iOS: FirstNet Assist on Apple Store

FirstNet Social Media 

Responders can also keep up with the latest updates from FirstNet through their social media. Customers can also engage with FirstNet for general questions about their mobile plans and communications services through platforms like Twitter and Facebook.

• Facebook: FirstNet Facebook
• Twitter: FirstNet Twitter 
• LinkedIn: FirstNet LinkedIn
• YouTube: FirstNet YouTube Channel

FirstNet is committed to providing a robust, reliable communication platform for emergency responders and public safety entities. It delivers priority network access, ensuring first responders can communicate and get the necessary information, especially during crises or events that strain regular communication networks.

Why Would Someone Need to Contact FirstNet?

• Technical Support: For issues related to network connectivity, device setup, FirstNet Network, FirstNet sim, or FirstNet applications.
• Account Management: Inquiries regarding billing, account changes, or plan modifications.
• Service Information: Understanding the features of FirstNet services and plans, including coverage and device compatibility.
• Emergency Response Coordination: Agencies needing assistance or information related to mission-critical services and coordination.

What Kind of Questions/Services/Problems Can the Customer Service Options Help With?

• Network and Connectivity Issues: Troubleshooting network-related problems for uninterrupted communication.
• Account Inquiries: Assistance with account settings, billing details, and subscription modifications.
• Device Assistance: Guidance on FirstNet-ready devices, SIM activation, and device troubleshooting.
• Information on FirstNet Plans: Understanding different plan options, pricing, and features through the FirstNet newsletter, industry solutions, and ATT marketing emails.

About FirstNet

FirstNet Authority, powered by AT&T, was established following the 9/11 Commission’s recommendation to enhance communication for first responders. It is designed to be a nationwide, high-speed broadband network that prioritizes emergency services and preemption capabilities. This exclusive network ensures that emergency personnel have the most advanced technology at their fingertips to respond effectively during incidents.

With its commitment to those on the front lines, FirstNet provides not just connectivity but a suite of tailored services and applications. The network is continually evolving to meet the specific needs of the public safety community, adapting to technological advancements and user feedback to improve functionality and performance.

For detailed inquiries or personalized assistance with any FirstNet service, customers are encouraged to utilize the resources provided in the FirstNet central, ensuring that they receive the highest level of customer care and technical support.

FirstNet Headquarters Location Map