FirstNet Customer Service Number

FirstNet is AT&T’s high-speed broadband network for first responders and public safety professionals, allowing them to connect with full round support across all departments. Respondents get 24/7, 365 access to their customer support team and mobile devices through their mobile plans for affordable prices. Responders and other agencies looking to connect with FirstNet’s customer service team can contact them in the following ways:

FirstNet Customer Service Number

Their customer service number is for returning FirstNet customers seeking out a representative for assistance with account management, billing services, new device plans, rapid response services, and more. FirstNet’s customer service number is available 24/7, 365 days a year, for all-year-round technical support and for billing and ordering; customers can interact with a representative during the following hours of operation. Customers can also call their international number free of charge for assistance. 

FirstNet Customer Service Number: 800-574-7000

Hours of Operation:
Mon-Fri: 8 AM to 8:30 PM ET
Sat, 10 AM to 9 PM ET
Sun, 11 AM to 8 PM ET

FirstNet Customer Service International Number: 469-675-7700

FirstNet Customer Service Mailing Address

FirstNet does not have a direct mailing address that can be used to contact FirstNet, but because it is provided by AT&T, customers can use the mailing addresses listed below to make payments to their service or reach out to AT&T FirstNet department for correspondence. 

FirstNet Customer Service Mailing Address: AT&T P. O. Box 5014 Carol Stream, IL 60197-5014

FirstNet Customer Service Headquarters Address: 208 S. Akard St. Dallas, TX 75202

FirstNet Customer Service Email Address

FirstNet’s email addresses are primarily used for SMTP or simple mail transfer protocols and are intended for less sophisticated applications by FirstNet representatives. Customers can contact their customer service team through the following email addresses listed below to reach out to a representative and get direct one-on-one support. 

FirstNet Customer Service Email Address: mobilenumber@sms.FirstNet.com, mobilenumber@1waysms.FirstNet.com

FirstNet Customer Service Help Center

FirstNet ‘s FAQ center provides a generalized list of articles for basic support, including topics such as how to pay for bills, how to activate new accounts, what devices work with FirstNet, and other various concerns. Customers can search through the available articles listed for more information based on specific topics and can use the search bar at the top right-hand corner of the website to search for specific inquiries about their services. 

FirstNet Customer Service Help Center: https://www.FirstNet.com/faq.html

FirstNet Customer Service Help Community

Through the FirstNet help community, customers can connect with other first responders about FirstNet’s mobile service and get the latest updates on all things related to emergency response. The FirstNet help community showcases nationwide events, posts case studies, and regular blog updates from FirstNet about upcoming topics of news. 

FirstNet Customer Service Help Community: https://www.FirstNet.com/community.html

FirstNet Customer Service Store Locator

Customers seeking out an in-store representative for FirstNet can easily locate the nearest store through the AT&T store locator. By using their application, customers can get quick responses to mobile device issues, receive new SIMS cards, update their FirstNet plans, and other concerns. 

FirstNet Customer Service Store Locator: https://www.att.com/stores/

FirstNet Customer Service Live Chat

FirstNet provides a live chat feature on every page for new and returning customers. Through their live chat widget, customers can interact with their virtual assistant to get in contact with a live representative. 

FirstNet Customer Service Live Chat: https://www.FirstNet.com/

FirstNet Customer Service Messaging Platform

Their messaging platform allows FirstNet subscribers to create private groups, send text messages to other members, view messaging history, import contacts, and more. Customers can engage with this feature by logging in with their wireless mobile number and password associated with their FirstNet account.  

FirstNet Customer Service Messaging Platform: https://messaging.FirstNet.com/

FirstNet Customer Service Contact Us Form

New customers wishing to learn more about their services can contact FirstNet through their contact form. By using their contact form, customers can ask questions about their services, describe their circumstances, and engage with a representative within as little as 24 hours. 

FirstNet Customer Service Contact Us Form: https://www.FirstNet.com/contact-us.html.

FirstNet Customer Service Mobile App

FirstNet provides their customers with numerous applications within their mobile plans, but for basic access to their customer service team, responders can download the FirstNet Assist mobile app, available on both IOS and Android. 

Google Play: https://play.google.com/store/apps/details?id=com.att.FirstNet.FirstNetassist
Apple Apps: https://apps.apple.com/us/app/FirstNet-assist/id1387593689

FirstNet Customer Service Social Media

Responders can also keep up with the latest updates from FirstNet through their social media. Through platforms such as Twitter and Facebook, customers can also engage with FirstNet for general questions about their mobile plans and communications services. 

Facebook: https://www.facebook.com/FirstNet
Twitter: https://twitter.com/FirstNet
LinkedIn: https://www.linkedin.com/showcase/FirstNet
Youtube: https://www.youtube.com/FirstNet

About FirstNet

FirstNet is a high-speed public safety broadband network developed by AT&T to assist in first responder communications. Through this broadband network, first responders can communicate with one another through AT&T’s cellular network to have full-access communication without interruption. Through FirstNet, subscribers have full access to AT&T’s LTE commercial spectrum bands and Band 14 spectrums. 

Customer Service Number: 800-574-7000
Address: 208 S. Akard St. Dallas, TX 75202
Website: https://www.FirstNet.com/
Contact Points: Phone, email, live chat, social media
Services Supported: first response communications, mobile networking plans

FirstNet Headquarters Location Map