Airbnb is a company that connects those with an extra room or place to stay with those who need one. Through their website and app, users can list their home or apartment and others can browse around and make a reservation. Through a customer care representative, hosts and visitors alike can manage their account, make complaints or disputes, as well as get all their questions answered. Because of the nature of the service they provide, it can be difficult for them to provide service in all situations. However, they still provide a number of support avenues so that they can help mediate and make sure everyone has the best experience.
Airbnb Phone Number
If you have an immediate or pressing concern, the best way to get in touch with a representative is on the phone. This is one of the most direct ways to contact them and support agents are always there to field your call. Over the phone, they can manage your account and answer your questions, as well as help solve your issues or complaints with a certain host or guest. Contact them anytime at the following number.
Airbnb Mailing Address
Sometimes, people have concerns that are not as time sensitive. If you would like to avoid the chance of waiting on hold or spending a large amount of your day on the phone with a customer care agent, you can send your inquiries complaints in through the mail. This can be a very convenient option and ensures that a service representative has plenty of time to review your issue and make sure that it gets solved in a satisfactory way. To send mail to Airbnb, use the following address.
888 Brannan St., Floor 4
San Francisco, CA 94117
Airbnb Email Address
Although Airbnb does not provide a traditional email address for you to contact, they do provide an email/message contact form. One innovative feature of this form is that they forward some messages to a third-party expert that can answer your question or resolve your issue quicker than a customer service agent could. They will read your message and get back to you as soon as possible, making this a very easy and convenient service option. To send them a message, log into your account and visit https://www.airbnb.com/help/contact_us/message.
Airbnb Support Site
For some problems, a customer support agent is not really needed. A quick trip to the Airbnb customer support site can save you a lot of time waiting on hold or trying to explain your issue to a representative. Once on the site, you can view Frequently Asked Questions as well as explore a variety of guest and host troubleshooting guides. Articles are there to show you how to confirm or cancel payments, view scheduled stays, and many other things, like managing your account. In order to look at the customer support site, you will need to visit https://www.airbnb.com/help/contact_us and log in.
Airbnb Social Media
Social media can be an easy way for you to connect with both Airbnb employees as well as other users. Both can provide helpful insight into the problems you’re facing or the questions you may have. A customer service representative can help you manage your account and resolve issues seamlessly, while talking to other consumers may help you make decisions based on their experiences and reviews. Use any of the links below to visit the respective social media pages for Airbnb.
To view their Facebook page, visit https://www.facebook.com/airbnb/.
To follow them on Twitter, visit https://twitter.com/Airbnb.
To see helpful images on Instagram, visit https://www.instagram.com/airbnb/?hl=en.
Airbnb is a crowdsourcing platform that is dedicated to connecting guests and hosts as well as providing a satisfactory stay for all involved. They realize that travel is expensive and that people need a place to stay. Their platform pairs these travelers with those who have extra rooms or maybe even an extra property. Mainly, their role is to provide assurance for both hosts and guests so that everyone is compensated fairly and everyone has both a satisfactory and safe experience.