The BigCommerce customer service number is exactly what you need if you run into any problems with BigCommerce’s services. As one of the up-and-coming providers of e-commerce solutions, BigCommerce is relied on by thousands of small business owners. If you use them to run your online store, it’s important you can get in contact with their customer service team at a minute’s notice – you don’t want to have problems selling your goods or services. This article is devoted to helping you understand all of your customer service options at BigCommerce – check out all the different avenues you can use to contact customer care below!
BigCommerce Customer Service Number
Speaking with a live person is probably your best option if you want to solve any issues quickly. Too many companies use automated customer service options which end up making the entire process more difficult. In fact, many modern tech companies don’t even offer any form of phone support – they prefer to drive all of their customer service traffic through the internet.
Fortunately, BigCommerce understands the value of having a great customer service team available via telephone. You can speak with a customer service representative about any issues you might have with their services. Common issues include account problems, online shopping issues, technical problems, billing problems, hosting issues, compatibility issues, Google Shopping questions and more.
To speak with a customer service representative at BigCommerce, dial 1-888-699-8911. You can use this number at any time of day.
BigCommerce Email/Contact Form
If you don’t want to use the phone, or you’re not in a rush to get an answer, you can use the online contact form to get in touch with BigCommerce’s customer care team. There isn’t a direct email address available for customer support. Instead, head to the URL at
You can use this contact form for the exact same things as the customer service number. Many people ask about their accounts, technical problems, online store issues, payment issues, and more. Just make sure not to transmit too much personal data over the network in case your own server is insecure.
BigCommerce Mailing Address
If you feel uncomfortable using the phone or email address provided above, you can always send information in writing to BigCommerce by addressing letters to their mailing address. While BigCommerce does prefer that you use their contact form or phone number, they do accept mail at their headquarters. Check out their full mailing address below:
11305 Four Points Drive
Austin, TX 78726
The United States of America
BigCommerce Live Chat
One of the great customer services features that BigCommerce offers their customers is a live chat portal. If you don’t have time to wait on the phone, you can access a live chat portal on your computer that ensures you can multi-task while you speak to customer service. To access this portal, head to the URL below:
You can use this live chat service to ask about accounts, payments, store issues, technical faults, uploading products, operational issues, personal information, and more.
BigCommerce Customer Support Website
If you need quick help with a BigCommerce related issue, you’re able to resolve it by heading to their customer support website. If you want to find common questions and solutions, you’ll be able to find most of them via this site. While it isn’t extremely extensive, there is plenty of information that can help you sort out any short-term issues. To find the site, head to https://support.bigcommerce.com/contact.
You can find information on importing products, Google Shipping, domain names, third-party hosting, back up storage, and any other related topic.
BigCommerce Social Media Accounts
If you’re planning on working with a technology company to improve your online business, you probably want to make sure they’re capable of running good social media platforms. Fortunately, BigCommerce has a presence on most of the major social media sites. You can use their social media accounts to stay updated with their current offerings and developments. As a growing company, it can be interesting to see what new features BigCommerce comes out with. Below are links to their social media pages:
BigCommerce is one of the leading e-commerce software producers in the country. The company provides software solutions for companies looking to grow online. As business makes a substantial shift towards online sales, many companies look to firms such as BigCommerce to help them elevate their e-commerce solutions. The company first opened in 2009 – it is still in its growth stage and has recently raised additional funding. The company is currently located in Austin, Texas. BigCommerce remains privately owned.