Cablevision Customer Service Number

If you’re a former Cablevision customer, you most likely receive your cable television services through Altice Cablevision in 2016. If you’re looking for the Cablevision customer service number, you will need to contact Optimum Business to get the assistance you need.

Optimum is the new cable and internet service mark offered by Altice USA. Fortunately, Altice is committed to integrating Cablevision customers into their services. They understand how important it is for you to be able to contact a customer support team for solutions if you run into any problems with your entertainment services.

Optimum has a wide range of customer service options for former Cablevision customers. We’ll explore all the solutions at your fingertips in more detail below.

Cablevision Phone Number

If you need the Cablevision customer service number, you will need to phone Optimum. Optimum’s customer service number can be used to get help with T.V. packages, billing errors, account changes, technical issues, discontinuance, and inquiries about internet services. The number you call will depend on the state that you live in. Below are the different phone numbers you can use to contact Optimum, depending on location.

Nassau – Suffolk Counties, New York: 631-393-0637

Connecticut: 203-870-2583

Bronx – Brooklyn – Westchester, New York: 718-860-3514

Hendersonville – West Jefferson, North Carolina: 877-491-0050

New Jersey – Pennsylvania: 973-230-6048

All other areas: 877-694-9474

For Business Inquries: 1-866-347-4784. You can ask about the pricing and seek shop assistance through this number. Offer can be availed through call and signing up on the website. For NY, NJ, CT, PA, Hendersonville, NC, and West Jefferson, NC: 1.866.347.4784

Optimum customer service hours are as follows:

Technical Support: 24/7

Customer Service/Billing: 

9 am – 5 pm Monday – Friday

9 am – 1 pm Saturday

Sales: 

9 am – 8 pm Monday – Friday

9 am – 5 pm Saturday

Installation & Pending Surveys: 

8 am – 7 pm Monday – Friday

Cablevision Email/Contact Form

If you would like to contact Cablevision, there is no current email address for customer support. Instead, you can use the Optimum online contact form to make inquiries. A member of the customer service team will then reply to you via email to answer your question. You can find the contact form at https://www.optimum.com/contact-us. 

Here, you can input your account details and personal information. Customer support will help you with account-related issues, Optimum T.V., Optimum Rewards, and other common points of interest.

Cablevision Mailing Address

The mailing address for Cablevision is now the Optimum mailing address. You can use this address to contact Optimum via traditional mail services. The full Optimum mailing addresses are below:

Optimum
P.O. Box 70340
Philadelphia, PA, 19176-0340

Optimum
P.O. Box 4019
Carol Stream, IL 60197-4019

Cablevision Live Chat

If you’re a former Cablevision customer trying to access the Cablevision live chat, you’ll be pleased to know that Optimum provides a live chat service for Cablevision clients. You can find the Optimum live chat page at the following URL:

Optimum Live Chat: https://www.optimum.net/support/livepage/chat

You can use the live chat function to ask questions about a bill, mobile app, T.V. subscription, or Optimum accounts. Live chat agents are available 9 am-6 pm EST, M-F.

Cablevision Customer Support Website

If you’d like to find the Cablevision support page, you’ll have to head to Optimum’s support website. You can find their primary site at https://www.optimum.net/support. Here, you will select the T.V. device you are currently using and then search for questions or topics related to your problem. The support page can help respective owner program their remote, understand their fees, set up online bill payments, find Optimum hotspots, and troubleshoot technical issues.

Cablevision Social Media Accounts

As a technology and media company, Optimum understands how crucial it is to connect with former Cablevision customers via social media. Optimum has accounts on most major social media networks. They often direct customer service inquiries to their Twitter account. Optimum uses social media to help customers with their services, provide updates on current issues, and advertise new services or packages. Cablevision’s social media account links are provided below:

Facebook: https://www.facebook.com/Optimum/

Twitter: https://twitter.com/optimum

LinkedIn: https://www.linkedin.com/company/altice-usa/

About Cablevision

Cablevision was a large cable television provider that serviced the Northeast of the country. While the company at one point had customers in over ten states, the encashment area of Cablevision had shrunk to around four states when it was bought by Altice in 2016. The company was rebranded as Optimum and still provides cable services to individuals in the Northeast of the country.

At one stage, Cablevision was the fifth-largest cable provider in the United States. Altice is a European-based telecommunications company – they also specialize in telephone and internet services. The company purchased Cablevision to help themselves enter the U.S. telecommunications market.

Frequently Asked Questions for Cablevision (Optimum) Customer Service

What happened to Cablevision?

Cablevision was acquired by Altice in 2016 and rebranded as Optimum. Altice, a European-based telecommunications company, purchased Cablevision as part of its strategy to enter the U.S. telecommunications market.

Can I manage my Optimum account online?

Yes, you can manage and charge your Optimum account online by logging in at Optimum Account Management. Here, you can view and pay your bills, upgrade or change services, and manage account settings. 

What should I do if I’m experiencing service outages?

If you’re experiencing service outages, first check if there’s a known outage in your area on the Optimum website. If not, contact Optimum customer service for assistance in resolving the issue.

How do I report a technical issue with my Optimum service?

For technical issues with the equipment and services, you can call the Optimum customer service number specific to your household location or use the live chat feature on their website for 24/7 support.

Where can I find support for Cablevision services?

For support related to Cablevision services, visit Optimum’s support website at Optimum Support. Here, you can find help for programming your remote devices, understanding your month bill, setting up online bill payments, finding Optimum hotspots, and troubleshooting technical issues. 

Cablevision Headquarters Location Map