If you’re a former Cablevision customer, you most likely receive your cable television services through Altice – the company that purchased Cablevision in 2016. If you’re looking for the Cablevision customer service number, you will need to contact Optimum to get the help you need. Optimum is the new brand of cable service offered by Altice. Fortunately, Altice is committed to integrating Cablevision customers into their services. They understand how important it is for you to be able to contact a customer support team if you run into any problems with your entertainment services.
Optimum has a wide range of customer service options for former Cablevision customers. We’ll explore all the options at your fingertips in more detail below!
Cablevision Phone Number
If you need the Cablevision customer service number, you will need to call Optimum. Optimum’s customer service number can be used to get help with TV packages, billing errors, account changes, technical issues, and inquiries about services. The number that you call will depend on the state that you live in. Below are the different phone numbers you can use to contact Optimum, depending on location.
New Jersey: 973-230-6046
Long Island: 631-393-0636
New York: 718-860-3513
Optimum customer service hours are as follows:
Technical Support: 24/7
Other Support: Monday—Friday (8:00 AM – 8:00 PM (EST))
Cablevision Email/Contact Form
If you would like to contact Cablevision, there is no current email address for customer support. Instead, you can use the Optimum online contact form to make inquiries. A member of the customer service team will then reply to you via email. You can find the contact form at https://www.optimum.net/support/livepage/email. Here you can input your account details and personal information. Customer support will be able to help you with account-related issues, Optimum TV, Optimum Rewards, and other common points of interest.
Cablevision Mailing Address
The mailing address for Cablevision is now the Optimum mailing address. You can use this address to contact Optimum via traditional mail services. The full Optimum mailing address is below:
1111 Stewart Ave
Bethpage, NY, 11714
The United States of America
Cablevision Live Chat
If you’re a former Cablevision customer that is trying to access the Cablevision live chat, you’ll be pleased to know that Optimum provides a live chat service for former Cablevision clients. You can find the Optimum live chat page at the following URL:
You can use the live chat function to ask questions about a bill, mobile app, TV subscription, or Optimum accounts.
Cablevision Customer Support Website
If you’d like to find the Cablevision support page, you’ll have to head to Optimum’s support website. You can find their primary site at https://www.optimum.net/support/alticeone-picker/?referer=%2fsupport%2f. Here you will select the TV device you are currently using and then search for questions or topics related to your problem. The support page can help you program your remote, understand your bill, set up online bill payments, find Optimum hotspots, and troubleshoot technical issues.
Cablevision Social Media Accounts
As a technology and media company, Optimum understands how crucial it is to connect with former Cablevision customers via social media. Optimum has accounts on most major social media networks. In fact, they often direct customer service inquiries to their Twitter account. Optimum uses social media to help customers with their services, provide updates on current issues, and advertise new services or packages. Cablevision’s social media account links are provided below:
Optimum’s Facebook: https://www.facebook.com/Optimum/
Optimum’s Twitter: https://twitter.com/optimumhelp?lang=en
Optimum’s LinkedIn: https://www.linkedin.com/company/optimum_3
Optimum’s Google+: https://plus.google.com/101990594900593227142
Cablevision was a large cable television provider that serviced the Northeast of the country. While the company at one point had customers in over ten states, the encashment area of Cablevision had shrunk to around four states when it was bought by Altice in 2016. The company was rebranded as Optimum and still provides cable services to individuals in the Northeast of the country.
At one stage, Cablevision was the fifth largest cable provider in the United States. Altice is European-based telecommunications company – they also specialize in telephone and internet services. The company purchased Cablevision to help themselves enter the US telecommunications market.