Millions of people use Charter Communications or one of its subsidiaries: Time Warner or Spectrum for their telecommunications needs. With all the services Charter offers, many things can go wrong and it may be necessary for you to contact customer service. There are a variety of reasons you may need to speak to a customer services representative. The main reason you may need to reach out is for help with or inquiries about your internet, cable, or phone service. You may have questions about your bill; you may have technical difficulties with your equipment; you may have problems or questions about your service; or you may simply have problems with your account. Whatever the case, you can reach customer service in no time using various methods.
Charter Phone Numbers
If you need to contact Charter Communications, there are various phone numbers you can use to reach customer service, based on what service you need. Whether you are a new or existing customer, you can quickly contact someone to ask a question or get a problem solved. Below are the main phone numbers you can use to reach a customer service rep for their various departments; the main customer service number is available 24 hours a day, 7 days a week:
Main Customer Service: 1-855-222-0102
Business Services: 1-877-824-6429
Help With Visual Disabilities: 1-855-821-1313
Investor Relations: 1-888-438-2427
For location-specific Spectrum services, visit http://brighthouse.com/about/about-us/locations.html and type in the zip code for your location.
Charter Email Address
Charter doesn’t have an email address to handle general customer service inquiries; however, you can contact investor relations at firstname.lastname@example.org.
Charter Mailing Address
Perhaps you want to contact Charter Communications, Inc. by letter about any problems or questions you have. You can send your correspondence to the address below:
400 Atlantic Street, 10th Floor
Stamford, CT 06901
Charter Customer Support Website
The company offers a live chat service on its website for its customers. You can resolve issues quickly by visiting http://brighthouse.com/support/contact/live-chat.html. A customer service rep will be immediately available to help you.
Charter Social Media Accounts
You can connect with Charter Communications, Inc. on all the major social media sites. Many times, you can visit one of the company’s social media pages to ask a question or report a problem you may be having. Responses are often immediate because someone monitors these account on a daily basis. Below is a list of Charter’s social media accounts:
To connect with Charter via Facebook, visit https://www.facebook.com/spectrum.
To connect with Charter via Twitter, visit https://twitter.com/getspectrum. You can also contact customer care by tweeting @GetSpectrum.
To connect with Charter via Instagram, visit https://www.instagram.com/getspectrum/.
To connect with Charter via YouTube, visit https://www.youtube.com/c/getspectrum.
Charter is a telecommunications company offering services to more than 25 million customers. Charter offers internet services, cable TV, and phone services for both residential and business customers. In some locations, the company also offers home security services. They are the second-largest cable operator, the third-largest pay television service, and the fifth-largest telephone operator in the United States. Charter acquired Time Warner Cable and Bright House Networks in 2016 and now does business under the name Charter Spectrum.
Charter’s motto is “We’re committed to integrating the highest quality service with superior entertainment and communications products. We, at our core, are a service organization. And every product we sell has a huge service component.”