Charter Customer Service Number

Millions of people use Charter Communications (now using the trade name Spectrum) for their communication needs. There are a variety of reasons you may need to speak to a customer service representative, and they have a variety of contact methods to assist you with your Spectrum Internet, Spectrum TV, or Spectrum mobile. They can also assist with questions regarding your personal or business account. Whatever the case, you can reach customer service in no time using the following methods.

Charter (Spectrum) Customer Service Number

There are various phone numbers you can use to reach customer service based on what service you need. Below are the main phone numbers you can use to reach a customer service rep for their various departments. Unless otherwise specified, the below customer service numbers are available 24 hours a day, 7 days a week:

 

• Spectrum Customer Service for New Service: 1-855-860-9068 M-F 8 am to 10 pm EST
• Spectrum Customer Service for Account and Billing: 1-833-949-0036
• Spectrum Business Service for New Service: 1-855-750-5002
• Spectrum Business Customer Support: 1-844-493-4458
• Spectrum Accessibility/Disability Support Line: 1-844-762-1301
• Spectrum Investor Relations: 1-888-438-2427

Charter (Spectrum) Email Address

Spectrum doesn’t have an email address to handle general customer service inquiries; however, you can contact investor relations at investor@chartercom.com.

Charter Mailing Address

If you feel the need to communicate via letter, Charter Communications still operates by that name for its corporate headquarters. You can send mail to the address below:

 

Charter Communications Corporate Headquarters

400 Washington Blvd.

Stamford, CT 06902

 

Investor Resources has its own mailing address:

Charter Communications

400 Washington Blvd, 13th Floor

Stamford, CT 06902

Spectrum Customer Support Website

Spectrum has a vast and well-developed customer support section on its website. Starting here you can choose the umbrella topic where your specific issue can be resolved like testing the speed of your Spectrum internet connection, switching to Spectrum advanced wifi, or choosing from the tabs across the top which service you need assistance with. There are many articles and a customer forum here as well that you can peruse on your own time to learn more about things like advanced wifi, the Xumo stream box, the Spectrum app (available on both Apple and Android devices as well as streaming implements like Roku or Xbox). In a few minutes, you can be solving your problem without ever entering a Spectrum store.

 

The company offers a live chat service on its website for its customers. You can resolve issues quickly by clicking the floating chat button in the bottom right corner of some of their web pages, or you can go here and start a chat with their AI to get the conversation started. The AI will then turn you over to a customer service rep to help you. If you’re experiencing an interruption of service, you can easily check for known outages by bringing up the AI and asking, “Am I in an outage?” before you dig deeper to see if the issue is with your account or connection.

If you have a Spectrum Business internet subscription or any of their other business services like Spectrum Business TV or Spectrum Business Connect, they have a business support website specifically for those offerings.

 

For location-specific Spectrum services, visit here, scroll down, and fill in the form for your location.

Spectrum Social Media Accounts

You can connect with Charter Communications, Inc. on all the major social media sites. Many times, you can visit one of the company’s social media pages to ask a question or report a problem you may be having. Responses are often immediate because someone monitors those accounts daily. Below is a list of Charter’s social media accounts:

 

• Facebook
• X
• LinkedIn
• Instagram
• TikTok
• YouTube

About Charter

Charter Communications, Inc. is a communications company offering services to more than 32 million customers. Through the trade name Spectrum they offer internet services, wifi, cable TV, streaming, VoIP, and phone services for both residential and business customers. In some locations, the company also offers home security services. They have coverage in 41 of the 50 United States. Charter acquired Time Warner Cable and Bright House Networks in 2016 after which they rebranded their offerings to the name Spectrum.

 

Charter’s motto is “We’re committed to integrating the highest quality service with superior entertainment and communications products. We, at our core, are a service organization. And every product we sell has a huge service component.”

 

Services: Phone, Mobile, VoIP, Cable TV, Streaming, Internet, Wifi, Advanced Wifi, Business TV, Business Internet, Business Insights, Communication Bundles

 

Charter Headquarters Location Map