Chewy Customer Service Number

Chewy remains one of the most popular online retailers of pet food, training treats, and prescription medication for pet owners everywhere, maintaining over 2000 reliable brands, 24 in-store locations, and plenty of happy customers. Known for its fast delivery services and selection of products, Chewy also provides its customers with excellent customer service from pet experts to help customers make the best choices for their pets. For those experiencing issues with their order numbers or Chewy accounts or have other concerns, customers can contact Chewy in the following ways.

Chewy Customer Service Number

Chewy Inc. offers unwavering customer support through a 24/7 customer service phone number. This dedicated line enables customers to connect directly with a Chewy customer service representative for a wide array of inquiries and concerns, including issues related to online orders, card declines, insufficient promotional coupons, return requests, rescheduling of auto-shipments, and more. The availability of this service around the clock, 365 days a year, ensures that customers can access immediate assistance whenever needed. Chewy’s customer service centers, strategically located across the country, are staffed with knowledgeable representatives ready to provide timely and effective solutions, reinforcing Chewy’s commitment to exceptional customer care.

Chewy Customer Service Number: 800-672-4399

Hours of Operation: 24/7, 365 days a year.

Chewy Mailing Address

The company provides a designated mailing address for customers wishing to engage in correspondence with Chewy. This address is available for various purposes, including investor relations, inquiries about customer service careers, press and media contacts, business relations, and other forms of promotional correspondence. Customers need to note that this mailing address should not be used for returns. Those requiring information on return addresses are advised to reach out directly to Chewy’s customer service team by calling their dedicated phone number or by emailing them. This ensures that all queries and concerns are directed to the appropriate channels, allowing for efficient and accurate responses.

Chewy Mailing Address:

Chewy Inc.
1855 Griffin Rd.,
Dania FL 33004

Chewy Email Address

Chewy customers can speak with a customer service representative through their email address. Customers can expect a response from their team members within 24 hours through their email address. Avid pet owners can message their customer service team about missing order numbers, problems with their pet’s crunchy treats, return policies on products, prescription medication, and other concerns. 

This email support ensures that customers have a direct line of communication for personalized assistance and resolutions to their queries.

Chewy Email Address: service@chewy.com

Chewy Contact Form: https://service.chewy.com/messageus

Chewy Help Center

Chewy’s FAQ center is designed to be your go-to resource for any questions about its services, products, and policies. It equips customers with essential information covering a range of topics, including placing orders with Chewy, the expected delivery timelines, and the steps to take in the event of missing or non-delivered items. Additionally, it guides how to purchase Chewy gift cards, address disputes over card account charges, and order prescription items. The FAQ center is designed to facilitate customers in finding answers to their queries through interactive topics. Should customers require further assistance beyond the information provided, they are encouraged to contact Chewy’s customer support team for personalized help.

Chewy Help Center: https://www.chewy.com/app/content/faq

Chewy Live Chat

Chewy enhances its customer service offerings with a live chat feature designed to provide immediate assistance to its customers. This feature enables customers to engage in real-time conversations with a live representative while navigating the Chewy website. Whether customers have questions about ordering pet food, inquiring about shipping times, needing details on prescription medications, or other concerns, the live chat offers a convenient platform for instant communication. Customers can initiate a chat session and receive prompt responses to their inquiries by simply filling out their contact information. This direct line of communication with Chewy’s customer service team ensures that customers can obtain the help they need with minimal wait time, making their shopping experience smoother and more efficient.

Chewy Live Chat: https://chewy.custhelp.com/app/chat/chat_launch/

Chewy Contact Us Form

Chewy provides a structured avenue for customer inquiries through its “Message Us” form, allowing customers to contact the customer support team directly. This contact form is designed explicitly for topics including orders, prescription medications, return policies, and a range of other concerns. Customers can effectively communicate their needs or issues to Chewy’s support team by completing and submitting the form. Upon submission, customers are informed to expect a response within 24 to 48 hours. This method ensures that all inquiries are documented and addressed systematically, allowing Chewy’s support team to offer precise and thoughtful assistance tailored to each customer’s situation, thereby maintaining customer service and support.

Chewy Contact Us Form: https://service.chewy.com/messageus.

Chewy Mobile App

Chewy customers can manage their account orders through their mobile app. The Chewy mobile app is available to download for both IOS and Android devices and can be used to contact a customer service representative.

Google Play: https://play.google.com/store/apps/details?id=com.chewy.android 

Apple Apps: https://apps.apple.com/us/app/chewy-where-pet-lovers-shop/id1149449468

Chewy Social Media

Chewy customers can also follow their social media for promotional offers, new brand listings, and other forms of marketing. Customers can also use their Chewy social media profiles to contact a representative about their orders, shipping policies, and prescription concerns and report other issues with Chewy’s services.

Facebook: http://www.facebook.com/chewy 

Twitter: http://twitter.com/chewy 

Instagram: http://instagram.com/chewy 

YouTube: https://www.youtube.com/channel/UCpWl2nwLDQQI4TTa1kJgxrg

About Chewy

Chewy is an American online retailer owned and operated by PetSmart that provides pet food and other pet-related products to consumers. Founded in 2011, the company has expanded to have over 24 locations across the United States, 9 million square feet of warehouse fulfillment, and hosts over 2,000 brands for its customers.

Chewy Headquarters Location Map