For those seeking out their customer service department, the DPSS has numerous contact options that people can choose from depending on their public health needs and concerns. These various contact options include:
DPSS Customer Service Number
The DPSS has a customer service center that services the 33 districts of Los Angeles. Their customer service agents are able to speak multiple languages, including Korean, Armenian, Spanish, Vietnamese, and Russian, to service its residents and can offer generalized information about their services, including CalWORKs, CalFresh, Medi-Cal, and General Relief. Their customer service team can be contacted using the customer service number below:
DPSS Customer Service Number: 866-613-3777
Their hours of operation run from Monday through Friday from 7:30 a.m. to 7:30 p.m and Saturday from 8:00 a.m. to 4:30 p.m., excluding holidays. Their contact us page also features numerous customer service numbers for specific social services, including child foster care, adult protection, in-home support services, and welfare fraud.
DPSS Customer Service Email Address
Because the DPSS services the entire City of Los Angeles, the department has multiple locations where they administer public social services. Depending on your location, your concern or problem will be handled by local administrators within your county and can all be contacted with the email address below for more information.
DPSS Customer Service Email Address: [email protected]
DPSS Customer Service Help Center
The DPSS works to help their community through the IHSS Helpline Community, a community filled with Los Angeles members that submit helpline tickets and gain resources for additional assistance. Their community center allows residents to communicate with DPSS agents and provide helpful articles on a range of topics, including food assistance, the BENEFITS Now program, and job opportunities. In order to use their helpline community center, residents need to either login or create an account with their website.
DPSS Customer Service Help Center: https://help.dpss.lacounty.gov/ihsshelp/s/?language=en_US
The DPSS also offers a helpline customer service number for those within the IHSS Helpline Community, which can be contacted through the number below:
IHSS Helpline: (888) 822-9622, available Monday through Friday 8 a.m. to 5 p.m. Pacific Time, excluding holidays.
DPSS Customer Service Live Chat
The DPSS live chat option is available through their IHSS Helpline Community. Users who wish to get in contact with a DPSS agent live will need to log in or create an account to interact with this service.
DPSS Customer Service Live Chat: https://help.dpss.lacounty.gov/ihsshelp/s/?language=en_US
DPSS Customer Service Office Locations
The DPSS works throughout various counties in the city of Los Angeles, and residents wishing to gain further information about the public social services within their area can locate their local county and gain information about their mailing addresses, phone numbers, and programs offered within their area. Their webpage also features various ways to apply for their city programs, including programs such as BENEFITS Now, CalWORKs, and General Relief.
DPSS Customer Service Office Locations: https://dpss.lacounty.gov/en/resources/offices.html
DPSS Customer Service Mobile App
For those wishing to have their customer service agents on the go, the DPSS provides its city residents with a mobile app that can be easily downloaded for both IOS and Android. This app provides people with further resources for searching the nearest ATMs, local CalFresh stores, photo documentation for verifying documents, and viewing your current case studies when you log in to your account.
DPSS Customer Service Social Media Sites
Their public social services can also be reached through their social media platforms, giving Los Angeles residents the ability to keep up with the latest within their county, learn about the latest news and policy changes within their department, and contact customer service agents regarding information about cases.
The Los Angeles Department of Public Social Services works to help low-income families and individuals throughout the city find resources such as food assistance, disability assistance, and relief cash assistance. The DPSS provides their Los Angeles residents with human resources such as unemployment programs, civil rights cases, job recruitment opportunities, and welfare resources throughout the 33 districts of Los Angeles. As a governing body, it’s been providing administrative services since the 1930s.
Customer Service Number: 866-613-3777
Address: 819 Charlie Sifford Dr, Los Angeles, CA 90047
Contact Points: Website, phone, email, live chat, mobile app, social media
Services Supported: Administration, welfare programs, civil cases