For those seeking out their customer service center, the DPSS has numerous contact options that people can choose from depending on their public health needs and concerns. These various contact options include:
The DPSS has a customer service center that services the 33 districts of Los Angeles. Their customer service agents can speak multiple languages, including Korean, Armenian, Spanish, Vietnamese, and Russian, to service their residents. They can offer generalized information about their services, including CalWORKs, CalFresh, Medi-Cal, and General Relief. Their customer service team can be contacted using the customer service number below:
DPSS Customer Service Number: 866-613-3777
Their hours of operation go from Monday through Friday from 7:30 am to 7:30 pm and Saturday from 8:00 am to 4:30 pm, excluding holidays. Their Contact Us page also features numerous customer service numbers for specific social services, including child foster care, adult protection, youth services, in-home support services, and welfare fraud.
Because the DPSS services the entire City of Los Angeles, the department has multiple office locations where they administer public social services. Depending on your location, your concern or problem will be handled by local administrators within your county. It can all be contacted at the email address below for more information and assistance.
DPSS Email Address: email@example.com
The DPSS works to help their community through the IHSS Helpline Community, a community filled with Los Angeles members who submit helpline tickets and gain resources for additional assistance. Their community center allows residents to communicate with DPSS agents and provide helpful articles on various topics, including food assistance, child support, the BENEFITS Now program, job opportunities, and other public social services. To use their helpline community center, residents must either log in or create an account with their social services website.
DPSS Help Center: https://help.dpss.lacounty.gov/ihsshelp/s/?language=en_US
The DPSS also offers a helpline customer service number for those within the IHSS Helpline Community, which can be contacted through the number below:
IHSS Helpline: 888-822-9622, available Monday through Friday, 8 am to 5 pm Pacific Time, excluding holidays.
The DPSS live chat option is available through their IHSS Helpline Community. Users who wish to contact a DPSS agent must log in or create an account to interact with this service.
DPSS Live Chat: https://help.dpss.lacounty.gov/ihsshelp/s/?language=en_US
The DPSS works throughout various counties in the city of Los Angeles, and residents wishing to gain further information about the public social services within their area can locate their local county and gain information about their mailing addresses, phone numbers, and programs offered within their area for general assistance. Their webpage also features various ways to apply for city programs, including BENEFITS Now, CalWORKs, and General Relief.
DPSS Office Locations: https://dpss.lacounty.gov/en/resources/offices.html
For those wishing to have their customer service agents on the go, the DPSS provides its city residents with a mobile app that can be easily downloaded for both IOS and Android. This app provides people with further resources for searching the nearest ATMs and local CalFresh stores, photo documentation for verifying documents, and viewing your current case studies with the California Department when you log in to your account.
Their public social services can also be reached through their social media platforms, allowing Los Angeles residents to keep up with the latest within their county, learn about the latest news and policy changes within their department, and contact customer service agents regarding information about cases.
The Los Angeles Department of Public Social Services works to help low-income families and individuals throughout the city find resources such as food assistance, disability assistance, and relief cash assistance. The DPSS provides its Los Angeles residents with human resources such as unemployment programs, emergency services, civil rights cases, job recruitment opportunities, and welfare resources throughout the 33 districts of Los Angeles. As a governing body, it has provided administrative services since the 1930s.
Customer Service Number: 866-613-3777
819 Charlie Sifford Dr,
Los Angeles, CA 90047
Contact Points: Website, phone, email, live chat, mobile app, social media
Services Supported: Administration, welfare programs, civil cases