If you receive your energy from Duquesne Light, it’s essential that you have access to the Duquesne Light customer service number. You know how important it is to have electricity in your house, so it’s critical that you have easy access to your energy provider’s customer support network. With over 500,000 regional customers, Duquesne Light is very committed to ensuring their customer base can get in contact with them if they have any issues. You have a range of different option when it comes to getting in touch with Duquesne Light – we’ve outlined all their customer service contact points right here on our site.
Duquesne Light Customer Service Number
If you need a problem resolved immediately, call their customer service number. Duquesne Light has two different customer service numbers – one is for general issues, the other is for emergencies. Customers use the general customer service number to ask about service, billing, planting trees, transmission lines, the meter exchange program, potential energy theft, and other common issues.
Customers use the emergency line to report power outages, downed wires, downed poles, dangerous situations, and potential accidents.
To call the general customer line, dial 412-393-7100.
Hours are as follows: Monday – Friday: 8:00 AM – 5:00 PM.
For emergencies, dial 412-393-7000 – you can use this number 24/7.
Duquesne Light Email/Contact Form
You can also use the Duquesne Light contact form if you would like to get in contact via the internet. They don’t currently have a direct email address for their customers. To find the contact form, head to https://www.duquesnelight.com/customer-support/contact/contact-us.
If you have an account number, make sure to have it nearby so you can submit it with the form – it helps Duquesne Light better address your issue. You can choose between topics, including customer related, rebates/watts choices, high bill inquiry, human resources, request financial information, and ‘other’ for all other questions.
Duquesne Light Mailing Address
If you’re someone who prefers to put questions or complaints in writing, you can do so by sending correspondence to their primary mailing address. Do not send payments to this address; it is reserved for general communication. The full mailing address for Duquesne Light is below:
Duquesne Light Company
411 Seventh Avenue (6-1)
Pittsburgh, PA 15219
Duquesne Light Live Chat
Unfortunately, you won’t be able to contact Duquesne Light via an online chat service – they do not offer this function at this time. Please use the other customer service avenues mentioned in this article.
Duquesne Light Customer Support Website
If you have an issue and you don’t know where to get started, the Duquesne Light customer support site is a significant first step. They have a range of different resources that can help you tackle any issue you might be having with their services. You can find their customer service page at https://www.duquesnelight.com/customer-support/contact.
On the right-hand side of the page, you will see all the various customer support topics and links. You can find information on routine maintenance, planting trees, the meter exchange program, avoiding scams, energy theft, customer responsibilities, policies, and more.
Duquesne Light Social Media Accounts
While Duquesne Light doesn’t have a huge social media platform, they do use social media to interact with their customers. They provide power outage updates and other news using their social media accounts – they understand the importance of social media in modern communication. While Duquesne Light does remain active on social media, we suggest you use their other customer service contact points for any serious inquiries. Below are links to their social media accounts.
About Duquesne Light
Duquesne Light is an energy company that provides electricity to over 500,000 homes and businesses. The company first began operations in 1912 and has since grown into one of the nation’s most prominent energy firms. The company has merged and acquired other companies throughout its history. A range of different investment groups currently owns the company – it remains in private ownership. Its largest investor is GIC Private Limited – the Government of Singapore’s sovereign wealth fund. Duquesne Light employs over 1,200 people.