EWeb Customer Service Number

If you want to switch to a better water and electric company, consider Eugene Water & Electric Board (EWEB).  As a leading utility company in Oregon, EWEB is here for you. This publicly owned utility company also makes it easy to contact customer care. Here’s how you can contact EWEB customer service with your questions or queries. 

EWEB Customer Service Number

By calling their customer service number, you’ll be in touch with a team of professional that cares about your ability to use EWEB services. Whether you have questions about your utility bill, require rate information, or want to sign up for an EWEB assistance program, the customer service team is available to help. 

EWEB Customer Service Number: 1-541-685-7000

EWEB Toll-Free Line: 1-800-841-5871

The customer support line is available Monday to Friday, 8.30 am to 5 pm. 

EWEB provides bill assistance for people who can’t afford the electric service.  There is a high demand for the assistance program, so it might not always be available. Be sure to call the customer support number with questions about availability, income eligibility, income guidelines, and other requirements before enrolling in the program.

EWEB Emergency Customer Care Number

EWEB has a dedicated customer care team to handle emergency calls. Call these numbers if you need to report an electric outage or water outage. You can also call with concerns about water quality and safety. You’ll get timely assistance with your request. 

• Report Power Outages: 1-844-484-2300
• Report Water Outages: 1-541-685-7595
• For Water Quality & Safety Concerns: 1-541-685-7861

You are encouraged to report outages as soon as possible. EWEB crews work to restore power and water outages as soon as possible. 

EWEB prioritizes electrical safety and sometimes shuts off power to prevent wildfires in high-risk areas. This is one of the utility company’s emergency preparedness procedures and is considered a last resort. Be sure to sign up for the Public Safety Power Shutoff (PSPS) support program to receive a direct phone call notification 24–48 hours before a planned power outage. This is important for people who require electricity to power medical equipment or mobility devices. 

EWEB also has an emergency preparedness program in case of water outages. The energy company provides strategically placed emergency water stations in case of natural disasters. Operational water storage projects where you can find clean drinking water in an emergency are located as follows: 

• Prairie Mountain School — 5305 Royal Ave.
• Howard Elementary School — 700 Howard Ave.
• Eugene Science Center — 2300 Leo Harris Parkway
• Lane Events Center/Fairgrounds — 796 W 13th Ave.
• Sheldon Community Center — 2445 Willakenzie Rd.

EWEB Business Incentives Customer Support Number

EWEB partners with the Oregon Department of Energy to offer business incentives for enterprises that prioritize renewable energy. These include lighting rebates and loans, HVAC rebates, window and insulation rebates, and more. You can direct any inquiries about EWEB business incentives to the following number: 

EWEB Rebates & Loans Customer Support Number: 1-541-685-7088

Carbon Forestry Lab Customer Care Number

EWEB is committed to providing its customers with clean, renewable energy. The Carbon Forestry Lab program allows EWEB customers to invest in renewable energy and watershed restoration projects. Call the Carbon Forestry Lab customer care number with questions about the program. 

Carbon Forestry Lab Customer Care Number: 541-685-7607 

EWEB Mailing Address

EWEB values community involvement and lets you contact the commissioner representing your ward via mail. You can send your written comments or communication to the following mailing address. 

EWEB Mailing Address

EWEB, Attn: Board of Commissioners
4200 Roosevelt Boulevard
Eugene, OR 97402

EWEB Email Address

EWEB has an email address where you can direct your questions. These include inquiries about income eligibility for bill assistance, concerns, and complaints about your electric service, rate information, or any other questions you have. 

EWEB Customer Care Email: eweb.answers@eweb.org. 

EWEB employees try to respond to emails within 24–48 hours. 

EWEB Customer Support Website

If you’re confused about what your bill means or are having trouble stopping your service, then head on over to the EWEB main customer service page. You’ll find corporate addresses, customer service numbers, email addresses, and more. Whether you need your trees trimmed or having issues with your electric bill, EWEB has got you covered.

EWEB Customer Support Site: https://www.eweb.org/your-public-utility/contact-us 

EWEB Blog

Even though EWEB doesn’t have an official blog, you can go to the newsroom and read through press releases. Here, the news staff provides up-to-date news on the company’s electric reliability projects, watershed restoration efforts, and fire recovery programs. EWEB employees also regularly provide tips, information, and resources for wildfire safety, water conservation, emergency preparedness, and more.

EWEB Newsroom: http://www.eweb.org/about-us/news

EWEB Social Media

If you’re a valued customer of EWEB, then follow the company on social media. By following EWEB’s Twitter (X), Facebook, and LinkedIn pages, you can learn more about EWEB as a public utility and keep up with exclusive updates from the company. If you want, share the pages with your friends, and by doing so, you can help your friends find a better utility service and help them save money.

• Twitter (X): https://twitter.com/EWEButility
• Facebook: https://www.facebook.com/EWEButility/events/ 
• LinkedIn: https://www.linkedin.com/company/eugene-water-&-electric-board-eweb-/ 

About EWEB

EWEB produces water and electricity for the local community in Eugene, Oregon and since their foundation in 1911, EWEB aims to work for its citizens. Working towards public safety, EWEB intends to give its people fresh water and reliable electricity at the most affordable prices. EWEB makes paying for your water and electricity easy because EWEB serves the community and cares about its customers. So, call the customer service numbers and get started today.
 

 

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