GoFundMe Customer Service Number

GoFundMe’s customer service is a cornerstone of its operations, providing personalized support to both donors and campaign organizers. The customer care team is well-versed in the nuances of online fundraising, offering solutions for various fundraising needs, from charity fundraising to personal causes like medical bills or rent assistance. 

While there is no GoFundMe customer service number, you can contact customer care specialists on everything from setting up a GoFundMe fundraiser to troubleshooting payment issues through an online chat and articles. This team plays a critical role in maintaining the platform’s integrity, addressing concerns about fraud, and ensuring adherence to the privacy notice. The support provided by GoFundMe’s customer service is about resolving issues and enhancing the overall experience of using the platform for both fundraising and donating.

GoFundMe Mailing Address

GoFundMe has multiple mailing addresses that can be used to reach out to GoFundMe’s customer service team. Customers can use the P.O. box address listed below for business correspondence, including legal disputes and filing claims related to fundraising campaigns. Customers wishing to receive records from GoFundMe can contact their registered agents through their agency address listed below.

GoFundMe Corporate Mailing Address:

855 Jefferson Avenue,
P.O. Box 1329
Redwood City,
California 94063

GoFundMe Legal Matters:

GoFundMe Inc., ℅ Legal Department,
P.O. Box 121270,
815 E Street,
San Diego, CA, 92101

GoFundMe Help Center

The GoFundMe Help Center serves as a comprehensive resource for users seeking assistance. It’s an online portal where individuals can find answers to common questions and learn about various aspects of crowdfunding, such as creating successful fundraising ideas, understanding the transaction fee structure, and utilizing the donate button effectively. 

The Help Center is also a repository of related articles and success stories, offering insights and inspiration for new fundraiser campaigns. It includes detailed guidance on managing a GoFundMe account, from bank transfers to navigating social media promotion. 

The Help Center reinforces GoFundMe’s commitment to empowering users with the knowledge they need to effectively fundraise and donate effectively, thereby fostering a supportive community of users.

This is the primary source of GoFundMe’s support. 

GoFundMe Help Center: https://support.gofundme.com/hc/en-us

GoFundMe Chatbot

GoFundMe offers a HelpBot named Ray. GoFundMe’s HelpBot represents its commitment to providing timely and efficient customer support. These tools are designed for users who need quick answers or personalized assistance. 

The HelpBot is an automated service that guides users through common queries and directs them to relevant information in the Help Center. 

You may request a live person called a customer care specialist for more complex or specific issues. This real-time interaction allows for immediate resolution of problems, ranging from technical issues with a campaign to inquiries about the GoFundMe Giving Guarantee. These digital support channels exemplify GoFundMe’s dedication to leveraging technology to enhance user experience, ensuring that every person or team embarking on a fundraising journey receives the help they need.

GoFundMe Chatbot at the bottom of the Help page: https://support.gofundme.com/hc/en-us 

GoFundMe Mobile App

GoFundMe provides its customers with a mobile app, which allows them to manage their fundraisers, transfer their funds, make donations to charities, and more. Customers with accounts can also receive customized support by logging into their accounts through the mobile app for assistance with their fundraising campaigns. The GoFundMe mobile app is available to download for both IOS and Android devices.

Google Play: https://play.google.com/store/apps/details?id=com.GoFundMe.GoFundMe

Apple Apps: https://apps.apple.com/us/app/gofundme-online-fundraising/id734130700

GoFundMe Social Media

Customers wishing to get in further contact with GoFundMe can also follow them on social media. Through their social media pages, customers can receive updates on the latest fundraising campaigns both locally and internationally. GoFundMe users can also get in touch with their customer service team by using the available messaging features, such as Facebook Messenger and Instagram, for further support. They can listen in on the latest podcast episodes for news updates about their services.

Facebook: https://www.facebook.com/gofundme 

Twitter: https://twitter.com/gofundme 

Instagram: https://www.instagram.com/gofundme/ 

Medium: https://www.medium.com/gofundme-stories/ 

YouTube: https://www.youtube.com/user/gofundme 

Podcasts: https://podcasts.apple.com/us/podcast/true-stories-of-good-people/id1389955443

About GoFundMe

GoFundMe is one of the leading crowdfunding sites, distinguished by its focus on personal and charitable fundraising. It allows individuals and teams to raise money for various causes, from medical bills to school and charity fundraising. 

The platform operates in several supported countries, making it a global tool for those in need. GoFundMe’s approach to online fundraising is grounded in the principles of transparency and accountability, as evidenced by its GoFundMe Giving Guarantee and voluntary tip system. 

This approach and a small transaction fee make it an attractive option for those looking to fund a cause. GoFundMe’s impact is evident through countless success stories, reflecting its role not just as a fundraising platform, but as a community where empathy and generosity thrive.

GoFundMe Headquarters Location Map