If you need assistance with your internet, tv, or phone services, then you should know about the Metrocast customer service number. The company works under Atlantic Broadband and offers a variety of resources online and through phone and email for you to access customer service. Your questions and comments are important to the Metrocast team, and they strive to answer them quickly and efficiently. To learn about Metrocast under Atlantic Broadband and the customer service resources then check out the rest of this article!
Metrocast Customer Service Number
If you would like to reach a customer service representative regarding your account, billing, deals and bundles, services, or more you can call 888-536-9600. They are happy to answer any of your questions or address your comments.
If you would like to leave your name and information on a form, you can receive a call back at the following link: https://www.atlanticbb.com:8443/HPPC/hppcwebchat?varUserRequest=REQ_CALLBACK_AVAILABILITY
Metrocast Email/Contact Form
If you would like to send an email to Metrocast on the Atlantic Broadband website, you can fill out a contact email form here: https://atlanticbb.com/email-us-form.
Metrocast Mailing Address
If you would like to write to Metrocast you can send traditional mail to the Atlantic Broadband headquarters address below:
2 Batterymarch Park
Quincy, MA 02169-7484
Metrocast Live Chat
Unfortunately, there is no live chat option on the Metrocast website. The best way to get in touch with a customer service representative quickly is to call the customer service number directly with your account information on hand.
Metrocast Customer Support Website
The support page on the Metrocast (Atlantic Broadband) website has frequently asked questions, videos, and user guides. You can find answers on a variety of topics regarding internet, television, and phone services. Contact information is also made available along with account managing, call back request, payment centers, policies and agreements, and links to other resources. You can find the support page here: https://atlanticbb.com/support.
On the My Services page of the Metrocast (Atlantic Broadband) website allows customers to view and pay a bill, watch tv online, view channel lineup, check email, upgrade services, check outages, and manage an account. There is also links to major questions and answers on internet, phone, and tv. You can also get information on pricing, service and promotional deals, and more. You can access the My Services page here: https://atlanticbb.com/my-services.
On the email section of the website, you can send a direct email, download a user guide, or get answers to hot topic questions. Some of these questions include forgotten password, forgotten email address, setting up and email address, and configuring an email account. You can find email support here: https://atlanticbb.com/support/email.
If you would like to take a survey regarding your customer service experience you may do so here:
Metrocast Social Media Accounts
Metrocast was acquired by Atlantic Broadband in 2018, so their social media sites have become a reflection of that. The social media accounts the company uses give tech tips, information on outages, package deals, sales, and showcase channels that are broadcast on cable television. You can also read feedback from other customers and learn about the merging of Metrocast into Atlantic Broadband. You can follow the social media links below!
Metrocast Facebook: https://www.facebook.com/Atlanticbb
Metrocast LinkedIn: https://www.linkedin.com/company/atlantic-broadband
Metrocast Twitter: https://twitter.com/AtlanticBBInc
Metrocast YouTube: https://www.youtube.com/user/AtlanticBroadband
Metrocast is part of Atlantic Broadband which is the 9th largest cable operator in the United States (baes on the number of television service customers served). The company provides tv, internet, and phone services to residential and business communities. Metrocast’s primary locations include Aiken, South Carolina, Grasonville, Maryland, Middletwon, Delaware, Altoona, Pennsylvania, Cumberland, Maryland, Johnstown, Pennsylvania, Miami Beach, Florida, Waterford, Connecticut, Plainfield, Connecticut, and Uniontown, Pennsylvania (and surrounding locations of all of these areas).
Atlantic Broadband was formed in 2004 and is headquartered in Quincy, Massachusetts. The company acquired Metrocast in 2017 and continues to serve the same communities where Metrocast customers were. The goal was to make the transition as seamless as possible with no immediate changes and to increase the customer base.